UHC ETHICS AND COMPLIANCE 2
ASSESSMENT TEST 2026 TESTED QUESTIONS
WITH FULL SOLUTION GRADED A+
◉ agents who telephone a consumer in response to a BRC that has
specific products documented on the card, may only ____ Answer:
discuss the products that were indicated within the BRC
◉ BRC's are only intended to obtain permission to contact Answer:
it does not satisfy the SOA requirement
◉ SOA does not secure permission to contact Answer: it confirms
permission to discuss product types during an individual
appointment
◉ If a BRC is returned by the consumer without a valid phone
number, agents____ Answer: may NOT look up or search for
consumer information in order to contact the consumer either by
telphone or a visit.
◉ What is a Scope of appointment (SOA)? Answer: captures the
consumers permission to discuss certain products.
,◉ Where are SOA forms available? Answer: in enrollment guides and
as standalone documents on the sales material portal accessible on
jarvis
◉ a SOA is required from each Medicare eligible consumer present
at any face to face or telephonic marketing appkintment to discuss
MA and or PDP plans including____ Answer: authoried legal
representitives and each spouse ( if a married couple is present)
◉ When a consumer walks into an agent's office or a UHC
medicarestore, the agent must obtain an SOA Answer: prior to
discussion
◉ In leu of a SOA form, agents must announce the products that will
be presented at the formal or informal marketing/sales event
Answer: agents may obtain an SOA for future face to face or
telephonic appointments if the consumer requests the future
appointment at the marketing/sales event
◉ when conducting face to face or telephonic appointments to
present MA and or PDP plans, the agent MUST Answer: 1) obtain a
signed SOA from the consumer prior to the start of the appointment
2) obtain a new SOA when the consumer or agent requests to
discuss a health related product not identified on the original SOA.
once obtained, the new product may be discussed
, ◉ SOAs must be submitted how? Answer: via fax or emailed within 2
business days following the scheduled appointment
◉ contracted agents using the generic SOA form must also include
Answer: the corresponding fax coversheet
◉ medicare marking guidelines prohibit marketing non-healh
related products (annuities, life insurance, LT disability/disability
plans) when presenting what to a consumer? Answer: MA plan or
PDP plas
THIS IS CONSIDERED CROSS-SELLING AND IS PROHIBITED
◉ SCARE TACTICS ARE Answer: PROHIBITED
◉ what is an authorized representitive? Answer: is a person who is
authorized under state law to complete the enrollment application,
make health care decisions on behalf of the consumer and is
authorized to receive health care related on his/her behalf
◉ in order to determine if a POA or authorized representitive is
needed when enrolling a consumer, the agent MUST___? Answer:
consider the consumers mental and physical ability to enroll
themselves
ASSESSMENT TEST 2026 TESTED QUESTIONS
WITH FULL SOLUTION GRADED A+
◉ agents who telephone a consumer in response to a BRC that has
specific products documented on the card, may only ____ Answer:
discuss the products that were indicated within the BRC
◉ BRC's are only intended to obtain permission to contact Answer:
it does not satisfy the SOA requirement
◉ SOA does not secure permission to contact Answer: it confirms
permission to discuss product types during an individual
appointment
◉ If a BRC is returned by the consumer without a valid phone
number, agents____ Answer: may NOT look up or search for
consumer information in order to contact the consumer either by
telphone or a visit.
◉ What is a Scope of appointment (SOA)? Answer: captures the
consumers permission to discuss certain products.
,◉ Where are SOA forms available? Answer: in enrollment guides and
as standalone documents on the sales material portal accessible on
jarvis
◉ a SOA is required from each Medicare eligible consumer present
at any face to face or telephonic marketing appkintment to discuss
MA and or PDP plans including____ Answer: authoried legal
representitives and each spouse ( if a married couple is present)
◉ When a consumer walks into an agent's office or a UHC
medicarestore, the agent must obtain an SOA Answer: prior to
discussion
◉ In leu of a SOA form, agents must announce the products that will
be presented at the formal or informal marketing/sales event
Answer: agents may obtain an SOA for future face to face or
telephonic appointments if the consumer requests the future
appointment at the marketing/sales event
◉ when conducting face to face or telephonic appointments to
present MA and or PDP plans, the agent MUST Answer: 1) obtain a
signed SOA from the consumer prior to the start of the appointment
2) obtain a new SOA when the consumer or agent requests to
discuss a health related product not identified on the original SOA.
once obtained, the new product may be discussed
, ◉ SOAs must be submitted how? Answer: via fax or emailed within 2
business days following the scheduled appointment
◉ contracted agents using the generic SOA form must also include
Answer: the corresponding fax coversheet
◉ medicare marking guidelines prohibit marketing non-healh
related products (annuities, life insurance, LT disability/disability
plans) when presenting what to a consumer? Answer: MA plan or
PDP plas
THIS IS CONSIDERED CROSS-SELLING AND IS PROHIBITED
◉ SCARE TACTICS ARE Answer: PROHIBITED
◉ what is an authorized representitive? Answer: is a person who is
authorized under state law to complete the enrollment application,
make health care decisions on behalf of the consumer and is
authorized to receive health care related on his/her behalf
◉ in order to determine if a POA or authorized representitive is
needed when enrolling a consumer, the agent MUST___? Answer:
consider the consumers mental and physical ability to enroll
themselves
