UHC ETHICS AND COMPLIANCE 2 FINAL
STUDY PAPER 2026 COMPLETE QUESTIONS
AND ANSWERS
◉ to schedule a sign language interpreter for a formal
marketing/sales event or a personal/individual marketing
appointment, enter the consumer's request direct;y in bconnected at
least? Answer: 14 days prior to the event or appointment
◉ What are marketing materials used for? Answer: 1) draw
attention to a plan sponsor or their plan(s) and
2) influence a consumer's decision when selecting a plan in which to
enroll or a member's decision to remain enrolled in their current
plan
◉ Marketing materials contain information about the plan or plans:
Answer: 1) benefits or benefit structure
2) cost sharing ( including premiums, copayments, and deductibles)
3) Measurements or ranking standards ( such as star ratings.
comparisons to other plans, or statistical studies or surveys)
◉ Approval is required for? Answer: 1) ALL medicare marketing
materials or
,2) ANY material that mentions a plan sponsor ( such as " united
health care") one of its affliated plans or displays any logos
◉ What does generic mean with marketing materials? Answer:
materials that do not meet the marketing materials criteria and do
not carry any plan sponsor information or logos
◉ does generic materials require prior approval? Answer: no
◉ What methods are considered marketing material? Answer:
newspaper, tv, internet, radio advertisements, direct mail, postcards,
flyers, brochures, magnets, pre-enrollment materials, websites and
social media platforms
◉ what are some examples of generic marketing materials? Answer:
social media sites and websites
◉ sites used to market UHC plans must be _____ by UHC and CMS
prior to use Answer: approved
◉ when talking about marketing materials what should the agent
NOT do? Answer: add, enhance, delete, modify, edit or create any
content in the marketing materials provided by the health plan
, modify approved materials in any way, no matter how minor
ask health related or health screening questions on generic, agent
created materials
◉ What must an agent do when talking about marketing materials?
Answer: use marketing materials only for products they are certified
to market/sell
◉ What does PTC stand for? Answer: permission to contract
◉ What does SOA stand for? Answer: Scope of appointment
◉ What does permission to contact mean? Answer: is permission
given by the consumer to be called or otherwise contacted by an
agent for the purpse of marketng any UHC medicare solutions
product includeing MA, Prescription drug or med sup plans.
◉ PTC must be______? Answer: documented, retained and available
upon request for 10 years
◉ PTC must also be? Answer: Method specific, short term and event
specific
STUDY PAPER 2026 COMPLETE QUESTIONS
AND ANSWERS
◉ to schedule a sign language interpreter for a formal
marketing/sales event or a personal/individual marketing
appointment, enter the consumer's request direct;y in bconnected at
least? Answer: 14 days prior to the event or appointment
◉ What are marketing materials used for? Answer: 1) draw
attention to a plan sponsor or their plan(s) and
2) influence a consumer's decision when selecting a plan in which to
enroll or a member's decision to remain enrolled in their current
plan
◉ Marketing materials contain information about the plan or plans:
Answer: 1) benefits or benefit structure
2) cost sharing ( including premiums, copayments, and deductibles)
3) Measurements or ranking standards ( such as star ratings.
comparisons to other plans, or statistical studies or surveys)
◉ Approval is required for? Answer: 1) ALL medicare marketing
materials or
,2) ANY material that mentions a plan sponsor ( such as " united
health care") one of its affliated plans or displays any logos
◉ What does generic mean with marketing materials? Answer:
materials that do not meet the marketing materials criteria and do
not carry any plan sponsor information or logos
◉ does generic materials require prior approval? Answer: no
◉ What methods are considered marketing material? Answer:
newspaper, tv, internet, radio advertisements, direct mail, postcards,
flyers, brochures, magnets, pre-enrollment materials, websites and
social media platforms
◉ what are some examples of generic marketing materials? Answer:
social media sites and websites
◉ sites used to market UHC plans must be _____ by UHC and CMS
prior to use Answer: approved
◉ when talking about marketing materials what should the agent
NOT do? Answer: add, enhance, delete, modify, edit or create any
content in the marketing materials provided by the health plan
, modify approved materials in any way, no matter how minor
ask health related or health screening questions on generic, agent
created materials
◉ What must an agent do when talking about marketing materials?
Answer: use marketing materials only for products they are certified
to market/sell
◉ What does PTC stand for? Answer: permission to contract
◉ What does SOA stand for? Answer: Scope of appointment
◉ What does permission to contact mean? Answer: is permission
given by the consumer to be called or otherwise contacted by an
agent for the purpse of marketng any UHC medicare solutions
product includeing MA, Prescription drug or med sup plans.
◉ PTC must be______? Answer: documented, retained and available
upon request for 10 years
◉ PTC must also be? Answer: Method specific, short term and event
specific
