CHL Certification 2026 Exam
Questions and Verified Answers
| Already Graded A+
Skill Set - 🧠 ANSWER ✔✔The skills required to accomplish a specific task
or function (pg 5)
Unity of Command - 🧠 ANSWER ✔✔An organizing principle that suggests
each employee should have one supervisor. (pg 7)
, Culture - 🧠 ANSWER ✔✔The beliefs, values, and norms shared by the
department personnel that are considered valid and are passed on to new
employees in the department (pge 12)
Zero-tolerance policy - 🧠 ANSWER ✔✔A policy that performs no amount of
leniency regarding harassment behavior (pge 14)
CCU - 🧠 ANSWER ✔✔Nursing unit reserved for patients with intensive
nursing needs that requires skilled nursing or constant care and
supoervision
Chief Nursing Officer (CNO) - 🧠 ANSWER ✔✔Supervises registered nurses
and LNA's
DashBoard - 🧠 ANSWER ✔✔A collection of statistical data about a central
service department's key performance indicators that indicates the extent
to which goals are being attained
Organizational Chart - 🧠 ANSWER ✔✔A graphic usually presented as a
flow outline that identifies position titles and relationships in an organization
Questions and Verified Answers
| Already Graded A+
Skill Set - 🧠 ANSWER ✔✔The skills required to accomplish a specific task
or function (pg 5)
Unity of Command - 🧠 ANSWER ✔✔An organizing principle that suggests
each employee should have one supervisor. (pg 7)
, Culture - 🧠 ANSWER ✔✔The beliefs, values, and norms shared by the
department personnel that are considered valid and are passed on to new
employees in the department (pge 12)
Zero-tolerance policy - 🧠 ANSWER ✔✔A policy that performs no amount of
leniency regarding harassment behavior (pge 14)
CCU - 🧠 ANSWER ✔✔Nursing unit reserved for patients with intensive
nursing needs that requires skilled nursing or constant care and
supoervision
Chief Nursing Officer (CNO) - 🧠 ANSWER ✔✔Supervises registered nurses
and LNA's
DashBoard - 🧠 ANSWER ✔✔A collection of statistical data about a central
service department's key performance indicators that indicates the extent
to which goals are being attained
Organizational Chart - 🧠 ANSWER ✔✔A graphic usually presented as a
flow outline that identifies position titles and relationships in an organization
