EXAM QUESTIONS AND
ANSWERS | 100% PASS
random sampling can help identify quality issues - 🧠 ANSWER ✔✔true
change and improvement are the same - 🧠 ANSWER ✔✔false
a quality program should be - 🧠 ANSWER ✔✔proactive
some processes for improvement potential include all of the following
except - 🧠 ANSWER ✔✔supply cost
, the most commonly utilized process improvement techniques include all of
the following except - 🧠 ANSWER ✔✔dashboard analysis
when problems occur, the cause is most often the process not the people -
🧠 ANSWER ✔✔true
a quality that focuses on developing near- perfect products and services - 🧠
ANSWER ✔✔six sigma
giving a very dissatisfied client a chance to help improve the system is
often the best way to get the buy-in of many departments - 🧠 ANSWER
✔✔true
random sampling would be a good way to ascertain the quality of case
carts - 🧠 ANSWER ✔✔true
there are three basic types of errors; inadvertent errors, incompetence
errors, and - 🧠 ANSWER ✔✔intentional errors
refers to studying your own facility's or department's processes to seek
identify possibilities for improvement - 🧠 ANSWER ✔✔internal
benchmarking