1|Page
Certified Public Works Professional-Supervision
(CPWP-S) Verified Exam COMPLETE QUESTIONS AND
DETAILED SOLUTIONS LATEST UPDATE THIS YEAR-
JUST RELEASED.pdf||NEWEST EXAM!!!
Which leadership factor is defined as giving pep talks,
asking employees for device and praising their work,
keeping them informed and providing them with a sense of
belonging? - Answer-Motivating others
Which leadership style is considered to be the best
approach for managing inexperienced employees who
must learn proper procedures? - Answer-Autocratic
Which leadership approach encourages employees to
participate in the decision-making process that leads to
cooperation and group spirit? - Answer-Democratic
What would be an advantage to becoming an "employer of
choice"? - Answer-Maximize employee retention rate
,2|Page
What refers to understanding that each employee is
unique thus fostering acceptance and respect extending to
customers and vendors? - Answer-Diversity
What refers to the act of treating persons unequally for
reasons that do not relate to their abilities? - Answer-
Discrimination
A group that are identified as members of a minority are
seated in a server station. The server complains that
members of this group are poor tippers. This belief is
referred to as: - Answer-Stereotype
What can a manager do to foster positive cross-cultural
interaction? - Answer-Model behavior expected of
employees
How should managers address a diverse work
environment when employee conflict arise? - Answer-
Focus on the issue not personalities
What refers to rules or principles that help define what is
right and what is wrong? - Answer-Ethics
,3|Page
What is the purpose of having an organizational code of
ethics? - Answer-Safety check for evaluating decisions
before implementation
What refers to the process used to identify each task an
employee must do and explain how it should be done? -
Answer-Position analyst
What refers to defining goals, establishing strategies to
achieve them and designing ways to get work done? -
Answer-Planning
What refers to determining how and by whom work tasks
will be done? - Answer-Organizing
What involves arranging group efforts in an orderly
manner? - Answer-Coordinating
What refers to keeping the establishment on track to
achieve goals through setting performance standards and
determining whether they are obtained? - Answer-
Controlling
, 4|Page
Which step of the Employment Cycle is the evaluation of
knowledge, skills and abilities to assess their fit for the job
and the operation? - Answer-Screening applicants
Which step of the Employment Cycle is the development
of a system for identifying groups of persons who might be
interested in working at the operation? - Answer-Recruiting
What benefit can be gained from learning about workforce
generations and their differences? - Answer-Hospitality
primarily uses youthful entry level aged workers, so that
understanding them is of primary importance
Which of the following is an example of a manager
facilitating employees work? - Answer-Head Chef stands
on Cat walk over kitchen and shouts at workers when
errors in process are observed.
Which leadership factor is referred to as gaining
cooperation through caring acts, using persuasion to
convince employees and offering constructive feedback? -
Answer-Influencing others
Certified Public Works Professional-Supervision
(CPWP-S) Verified Exam COMPLETE QUESTIONS AND
DETAILED SOLUTIONS LATEST UPDATE THIS YEAR-
JUST RELEASED.pdf||NEWEST EXAM!!!
Which leadership factor is defined as giving pep talks,
asking employees for device and praising their work,
keeping them informed and providing them with a sense of
belonging? - Answer-Motivating others
Which leadership style is considered to be the best
approach for managing inexperienced employees who
must learn proper procedures? - Answer-Autocratic
Which leadership approach encourages employees to
participate in the decision-making process that leads to
cooperation and group spirit? - Answer-Democratic
What would be an advantage to becoming an "employer of
choice"? - Answer-Maximize employee retention rate
,2|Page
What refers to understanding that each employee is
unique thus fostering acceptance and respect extending to
customers and vendors? - Answer-Diversity
What refers to the act of treating persons unequally for
reasons that do not relate to their abilities? - Answer-
Discrimination
A group that are identified as members of a minority are
seated in a server station. The server complains that
members of this group are poor tippers. This belief is
referred to as: - Answer-Stereotype
What can a manager do to foster positive cross-cultural
interaction? - Answer-Model behavior expected of
employees
How should managers address a diverse work
environment when employee conflict arise? - Answer-
Focus on the issue not personalities
What refers to rules or principles that help define what is
right and what is wrong? - Answer-Ethics
,3|Page
What is the purpose of having an organizational code of
ethics? - Answer-Safety check for evaluating decisions
before implementation
What refers to the process used to identify each task an
employee must do and explain how it should be done? -
Answer-Position analyst
What refers to defining goals, establishing strategies to
achieve them and designing ways to get work done? -
Answer-Planning
What refers to determining how and by whom work tasks
will be done? - Answer-Organizing
What involves arranging group efforts in an orderly
manner? - Answer-Coordinating
What refers to keeping the establishment on track to
achieve goals through setting performance standards and
determining whether they are obtained? - Answer-
Controlling
, 4|Page
Which step of the Employment Cycle is the evaluation of
knowledge, skills and abilities to assess their fit for the job
and the operation? - Answer-Screening applicants
Which step of the Employment Cycle is the development
of a system for identifying groups of persons who might be
interested in working at the operation? - Answer-Recruiting
What benefit can be gained from learning about workforce
generations and their differences? - Answer-Hospitality
primarily uses youthful entry level aged workers, so that
understanding them is of primary importance
Which of the following is an example of a manager
facilitating employees work? - Answer-Head Chef stands
on Cat walk over kitchen and shouts at workers when
errors in process are observed.
Which leadership factor is referred to as gaining
cooperation through caring acts, using persuasion to
convince employees and offering constructive feedback? -
Answer-Influencing others
