WGU C208 CHANGE MANAGEMENT
AND INNOVATION ASSESSMENT V2
2026 COMPREHENSIVE STUDY
GUIDE QUESTIONS AND ANSWERS
GRADED A+
◉ Change Curve Model. Answer: A change process model that explores
how individuals manage personal change.
◉ Leadership. Answer: The process by which one person influences the
thoughts, attitudes, and behaviors of others.
◉ Organizational change. Answer: The act or fact of making an
organization something different from what it is or from what it would
be if left alone.
◉ Paradigm. Answer: A theory or model about how something should
be done, made, or conceived.
◉ Bridges' Transitional Model. Answer: A change process model with
three stages: Ending, Losing, and Letting Go; The Neutral Zone; and
New Beginning.
◉ First, Second, and Third Order Change Model. Answer: A change
process model that explores different orders of change: First -
conformative, Second - reformative, and Third - transformative.
, ◉ Creativity. Answer: The generation of new ideas by individuals and
teams.
◉ Innovation. Answer: The process by which an organization generates
new ideas and converts them into new products, business practices, and
strategies that create value.
◉ Cultural norms. Answer: A culture's expectation of its members'
behavior in any given situation.
◉ Cultural Web Model. Answer: An organizational culture model that
reviews six cultural elements: stories, rituals and routines, symbols,
organizational structure, control systems, and power structure.
◉ Organizational behavior. Answer: The study of how people,
individuals, and groups act in organizations and how organizations can
be made more effective.
◉ Organizational culture. Answer: The basic tacit assumptions about
how the world is and ought to be that a group of people share and that
determines their perceptions, thoughts, feelings, and their overt
behavior.
◉ Organizational Cultural Assessment Model. Answer: A model that
categorizes an organization as having one of four types of culture: Clan,
Adhocracy, Market, or Hierarchy.
AND INNOVATION ASSESSMENT V2
2026 COMPREHENSIVE STUDY
GUIDE QUESTIONS AND ANSWERS
GRADED A+
◉ Change Curve Model. Answer: A change process model that explores
how individuals manage personal change.
◉ Leadership. Answer: The process by which one person influences the
thoughts, attitudes, and behaviors of others.
◉ Organizational change. Answer: The act or fact of making an
organization something different from what it is or from what it would
be if left alone.
◉ Paradigm. Answer: A theory or model about how something should
be done, made, or conceived.
◉ Bridges' Transitional Model. Answer: A change process model with
three stages: Ending, Losing, and Letting Go; The Neutral Zone; and
New Beginning.
◉ First, Second, and Third Order Change Model. Answer: A change
process model that explores different orders of change: First -
conformative, Second - reformative, and Third - transformative.
, ◉ Creativity. Answer: The generation of new ideas by individuals and
teams.
◉ Innovation. Answer: The process by which an organization generates
new ideas and converts them into new products, business practices, and
strategies that create value.
◉ Cultural norms. Answer: A culture's expectation of its members'
behavior in any given situation.
◉ Cultural Web Model. Answer: An organizational culture model that
reviews six cultural elements: stories, rituals and routines, symbols,
organizational structure, control systems, and power structure.
◉ Organizational behavior. Answer: The study of how people,
individuals, and groups act in organizations and how organizations can
be made more effective.
◉ Organizational culture. Answer: The basic tacit assumptions about
how the world is and ought to be that a group of people share and that
determines their perceptions, thoughts, feelings, and their overt
behavior.
◉ Organizational Cultural Assessment Model. Answer: A model that
categorizes an organization as having one of four types of culture: Clan,
Adhocracy, Market, or Hierarchy.
