NRF Customer service exam study guide (Latest
2026 Update) 100% Verified Questions & Answers |
Grade A
Save
Terms in this set (100)
,A good reason for creating an Get to know what the customer wants
opening for discussion is to:
• Break down the customer's sales
resistance
• Convince the customer how much
you know about the product
• Get to know what the customer
wants
,Which of the following are You finally located an item the customer asked for a
appropriate reasons for following up while back
with a customer?
• You are curious whether a gift your
customer purchased was well
received
• You finally located an item the
customer asked for a while back
• You want to know why a customer
did not make it in for a special sale
• You haven't seen the customer in a
long time and are wondering if she is
shopping somewhere else now
Customer follow-up is always a good False
idea, no matter what the situation
True or False
, How would you handle a situation Get permission from him to show the items you do
where a customer wants a brand that have that meet his needs
you don't carry?
• Convince him that your brands are
better
• Get permission from him to show the
items you do have that meet his needs
• Tell him that he won't find anything
better than what you have
• Smile and listen politely, but don't tell
him you don't have his brand; show
him your items anyway
• Tell him you don't carry that brand
then excuse yourself to serve
someone else
2026 Update) 100% Verified Questions & Answers |
Grade A
Save
Terms in this set (100)
,A good reason for creating an Get to know what the customer wants
opening for discussion is to:
• Break down the customer's sales
resistance
• Convince the customer how much
you know about the product
• Get to know what the customer
wants
,Which of the following are You finally located an item the customer asked for a
appropriate reasons for following up while back
with a customer?
• You are curious whether a gift your
customer purchased was well
received
• You finally located an item the
customer asked for a while back
• You want to know why a customer
did not make it in for a special sale
• You haven't seen the customer in a
long time and are wondering if she is
shopping somewhere else now
Customer follow-up is always a good False
idea, no matter what the situation
True or False
, How would you handle a situation Get permission from him to show the items you do
where a customer wants a brand that have that meet his needs
you don't carry?
• Convince him that your brands are
better
• Get permission from him to show the
items you do have that meet his needs
• Tell him that he won't find anything
better than what you have
• Smile and listen politely, but don't tell
him you don't have his brand; show
him your items anyway
• Tell him you don't carry that brand
then excuse yourself to serve
someone else
