NHA - Certified Medical
Administrative Assistant (CMAA)
Study Guide AVTEC
ComputerASchedulingA-AAnswer✓AElectronicAappointmentAbook
BookASchedulingA-AAnswer✓AHardAcopyAappointmentAbook
WaveABookingA-
AAnswer✓APatientsAareAscheduledAatAtheAsameAtimeAeachAhourAtoAcreateAshort-
termAflexibilityAeachAhour.
ModifiedAWaveABookingA-
AAnswer✓AWaveAbookingAcanAbeAmodifiedAinAaAcoupleAofAdifferentAways.AOneAexampleA
ofAthisAapproachAisAtoAscheduleAtwoApatientsAtoAcomeAatA9Aa.m.AandAoneApatientAatA9:30
Aa.m.AThisAhourlyAcycleAisArepeatedAthroughoutAtheAday.
DoubleABookingA-
AAnswer✓ATwoApatientsAareAscheduledAtoAcomeAatAtheAsameAtimeAtoAseeAtheAsameAphys
ician.
Stream/time-SpecificASchedulingA-
AAnswer✓ASchedulingApatientsAforAspecificAtimesAatAregularAintervals.ATheAamountAofAti
meAallottedAdependsAonAtheAreasonAforAtheAvisit.
OpenABookingA(tidalAwaveAscheduling)A-
AAnswer✓APatientsAareAnotAscheduledAforAaAspecificAtime,AbutAtoldAtoAcomeAinAatAinter
mittentAtimes.ATheyAareAseenAinAtheAorderAinAwhichAtheAarrive.
ClusterAorACategorizationABookingA-
AAnswer✓ABookingAaAnumberAofApatientsAwhoAhaveAspecificAneedsAtogetherAatAtheAsame
AtimeAofAday.
MatrixA-
AAnswer✓AAAgridAwithAtimeAslotsAblockedAoutAwhenAphysiciansAareAunavailableAorAtheA
officeAisAclosed.
, TemplateA-
AAnswer✓AAAdocumentAwithAaApresetAformatAthatAisAusedAasAaAstartingApointAsoAthatAi
tAdoesAnotAhaveAeArecreatedAeachAtime.
ScreeningASystemA-
AAnswer✓AProceduresAtoAprioritizeAtheAurgencyAofAaAcallAtoAdetermineAwhenAtheApatient
AshouldAbeAseen.
CertifiedAMailA-AAnswer✓AFirst-
classAmailAthatAalsoAgivesAtheAmailAaddedAprotectionAbyAofferingAinsurance,Atracking,AandA
returnAreceiptAoptions.
AppointmentACardsA-
AAnswer✓AUsedAtoAremindApatientsAofAscheduledAappointmentsAandAtoAeliminateAmisund
erstandingsAaboutAdatesAandAtime.
HealthAInsuranceAPortabilityAandAAccountabilityAActA(HIPAA)AofA1996A-
AAnswer✓ALegislationAthatAincludesATitleAII,AtheAfirstAparametersAdesignedAtoAprotectAthe
AprivacyAandAsecurityAofApatientAinformation.
WhatAareAthreeAadvantagesAofAcomputerAscheduling?A-
AAnswer✓ADisplayAavailableAandAscheduledAtimes;AlengthAandAtypeAofAappointmentArequi
redAandAdayAorAtimeApreferences.
WhenAschedulingAappointments,AwhatAfactorsAneedAtoAbeAtakenAintoAaccount?A-
AAnswer✓ATheAneedsAofAtheApatient,AtheAhabitsAandApreferencesAofAtheAprovider,AandAt
heAcapacityAofAtheAfacility.
ElectronicAMedicalARecordA(EMR)A-
AAnswer✓AAnAelectronicArecordAofAhealthAinformationAthatAisAcreated,AaddedAto,Amanage
d,AandAreviewedAbyAauthorizedAprovidersAandAstaffAwithinAaAsingleAhealthAcareAorganizatio
n.
AdvanceADirectiveAFormA-
AAnswer✓ADocumentAthatAspellsAoutAwhatAkindAofAtreatmentAaApatientAwantsAinAtheAeve
ntAthatAheAcan'tAspeakAforAhimself.AAlsoAknownAasAlivingAwill.
Administrative Assistant (CMAA)
Study Guide AVTEC
ComputerASchedulingA-AAnswer✓AElectronicAappointmentAbook
BookASchedulingA-AAnswer✓AHardAcopyAappointmentAbook
WaveABookingA-
AAnswer✓APatientsAareAscheduledAatAtheAsameAtimeAeachAhourAtoAcreateAshort-
termAflexibilityAeachAhour.
ModifiedAWaveABookingA-
AAnswer✓AWaveAbookingAcanAbeAmodifiedAinAaAcoupleAofAdifferentAways.AOneAexampleA
ofAthisAapproachAisAtoAscheduleAtwoApatientsAtoAcomeAatA9Aa.m.AandAoneApatientAatA9:30
Aa.m.AThisAhourlyAcycleAisArepeatedAthroughoutAtheAday.
DoubleABookingA-
AAnswer✓ATwoApatientsAareAscheduledAtoAcomeAatAtheAsameAtimeAtoAseeAtheAsameAphys
ician.
Stream/time-SpecificASchedulingA-
AAnswer✓ASchedulingApatientsAforAspecificAtimesAatAregularAintervals.ATheAamountAofAti
meAallottedAdependsAonAtheAreasonAforAtheAvisit.
OpenABookingA(tidalAwaveAscheduling)A-
AAnswer✓APatientsAareAnotAscheduledAforAaAspecificAtime,AbutAtoldAtoAcomeAinAatAinter
mittentAtimes.ATheyAareAseenAinAtheAorderAinAwhichAtheAarrive.
ClusterAorACategorizationABookingA-
AAnswer✓ABookingAaAnumberAofApatientsAwhoAhaveAspecificAneedsAtogetherAatAtheAsame
AtimeAofAday.
MatrixA-
AAnswer✓AAAgridAwithAtimeAslotsAblockedAoutAwhenAphysiciansAareAunavailableAorAtheA
officeAisAclosed.
, TemplateA-
AAnswer✓AAAdocumentAwithAaApresetAformatAthatAisAusedAasAaAstartingApointAsoAthatAi
tAdoesAnotAhaveAeArecreatedAeachAtime.
ScreeningASystemA-
AAnswer✓AProceduresAtoAprioritizeAtheAurgencyAofAaAcallAtoAdetermineAwhenAtheApatient
AshouldAbeAseen.
CertifiedAMailA-AAnswer✓AFirst-
classAmailAthatAalsoAgivesAtheAmailAaddedAprotectionAbyAofferingAinsurance,Atracking,AandA
returnAreceiptAoptions.
AppointmentACardsA-
AAnswer✓AUsedAtoAremindApatientsAofAscheduledAappointmentsAandAtoAeliminateAmisund
erstandingsAaboutAdatesAandAtime.
HealthAInsuranceAPortabilityAandAAccountabilityAActA(HIPAA)AofA1996A-
AAnswer✓ALegislationAthatAincludesATitleAII,AtheAfirstAparametersAdesignedAtoAprotectAthe
AprivacyAandAsecurityAofApatientAinformation.
WhatAareAthreeAadvantagesAofAcomputerAscheduling?A-
AAnswer✓ADisplayAavailableAandAscheduledAtimes;AlengthAandAtypeAofAappointmentArequi
redAandAdayAorAtimeApreferences.
WhenAschedulingAappointments,AwhatAfactorsAneedAtoAbeAtakenAintoAaccount?A-
AAnswer✓ATheAneedsAofAtheApatient,AtheAhabitsAandApreferencesAofAtheAprovider,AandAt
heAcapacityAofAtheAfacility.
ElectronicAMedicalARecordA(EMR)A-
AAnswer✓AAnAelectronicArecordAofAhealthAinformationAthatAisAcreated,AaddedAto,Amanage
d,AandAreviewedAbyAauthorizedAprovidersAandAstaffAwithinAaAsingleAhealthAcareAorganizatio
n.
AdvanceADirectiveAFormA-
AAnswer✓ADocumentAthatAspellsAoutAwhatAkindAofAtreatmentAaApatientAwantsAinAtheAeve
ntAthatAheAcan'tAspeakAforAhimself.AAlsoAknownAasAlivingAwill.
