BUAD USC 304 MIDTERM EXAM ACTUAL
EXAM 2026 | ALL QUESTIONS AND CORRECT
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Terms in this set (391)
,Organizational Behavior Describes an interdisciplinary field dedicated to
understanding and managing people at work.
The effective application of people skills
includes the ability to influence, get along with,
manage and get things done through others.
Contingency Approach Calls for using the OB concepts and tools that
best suit the situation, instead of trying to rely
on "one best way"
i.e. what works with one employee might not
work for another. Situational and no single best
style of leadership.
,Uncommon Sense Common sense suffers 3 major weaknesses to
be aware of/avoid:
> Overreliance on hindsight --> Common sense
is especially weak in responding to unknown or
unexpected
> Lack of rigor
> Lack of objectivity
Hard Skills vs Soft Skills Hard skills are the technical expertise and
knowledge required to do a particular task or
job function, while soft skills relate to human
interactions and include both interpersonal skills
and personal attributes
i.e. financial analysis, accounting or operations
vs. HR
, Personal Attributes 1) Attitudes
2) Personality
3) Teamwork
4) Leadership
Interpersonal Skills 1) Active Listening
2) Positive Attitudes
3) Effective Communication
Portable skills Soft skills are not job specific, they are instead
____. More or less relevant in every job, at every
level, and throughout your career.
The Knowing-Doing Gap The difference between what people know and
what they actually do
EXAM 2026 | ALL QUESTIONS AND CORRECT
ANSWERS | VERIFIED ANSWERS | LATEST
VERSION
Save
Terms in this set (391)
,Organizational Behavior Describes an interdisciplinary field dedicated to
understanding and managing people at work.
The effective application of people skills
includes the ability to influence, get along with,
manage and get things done through others.
Contingency Approach Calls for using the OB concepts and tools that
best suit the situation, instead of trying to rely
on "one best way"
i.e. what works with one employee might not
work for another. Situational and no single best
style of leadership.
,Uncommon Sense Common sense suffers 3 major weaknesses to
be aware of/avoid:
> Overreliance on hindsight --> Common sense
is especially weak in responding to unknown or
unexpected
> Lack of rigor
> Lack of objectivity
Hard Skills vs Soft Skills Hard skills are the technical expertise and
knowledge required to do a particular task or
job function, while soft skills relate to human
interactions and include both interpersonal skills
and personal attributes
i.e. financial analysis, accounting or operations
vs. HR
, Personal Attributes 1) Attitudes
2) Personality
3) Teamwork
4) Leadership
Interpersonal Skills 1) Active Listening
2) Positive Attitudes
3) Effective Communication
Portable skills Soft skills are not job specific, they are instead
____. More or less relevant in every job, at every
level, and throughout your career.
The Knowing-Doing Gap The difference between what people know and
what they actually do
