(To Err is Human) Errors are bad because Correct Answers
Costly in human lives and expense of additional care
(To Err is Human) Strategy for Improvement? Correct Answers
-Establish a national focus to create leadership, research, tools,
and protocols to enhance knowledge about safety
-Identify and learn from errors through mandatory reporting
system
-Raising performance standards through oversight
-Implement safety systems to ensure safe practices at delivery
level
accoutable care organization (ACO) Correct Answers an
organization of healthcare providers accountable for the quality,
cost, and overall care of Medicare beneficiaries who are
assigned and enrolled in teh traditional fee-for service program
Advantage of ACA Correct Answers increased insured US
residents
continuity of care
system designed with costs in mind
boost to economy and labor force
Benefits with making patients pay up front Correct Answers A
well informed patient is more likely to meet their obligations,"
he said. "It's just good patient relations and it helps to minimize
bad debt
banks can allow provide loans
, Beyond Clinical Outcomes Correct Answers Patients are asked
if they have concerns about their living situation, have trouble
accessing food, or have transportation issues preventing them
from getting the care they need.
-Your Current Life Situation
Blocking Correct Answers steer talking away from certain
subjects
-physcians can use blocking through topic shifts and questions
to block patient complaints
capitated systems Correct Answers receive a set amount, in the
form of premiums, no matter what care they provide
Challenge of ACA Correct Answers initial cost is hard to bear
Collaborative Medical Communication Correct Answers
participants proactive desire to treat each other as peers who
openly discuss health options and make mutually satisfying
decisions
-avoid use of medical jargon
-knowledge and outcomes
communication accommodation theory Correct Answers theory
that all people adapt their behavior to others to some extent
convergence: similar gestures
diverence: acting differently than other people
overaccomondation