Comprehensive Study Guide
Barriers - correct answer ✔✔ Anything that interferes with the communication process. Can be
verbal or non-verbal. Can be sent by sender and receiver.
Example of barrier - correct answer ✔✔ Talking too fast.
Example of barrier - correct answer ✔✔ Using slang, medical vocabulary, or making broad
generalizations.
Example of barrier - correct answer ✔✔ Talking down to the patient.
Communication cutoffs - correct answer ✔✔ Listener prevents the conversation from starting or
continuing or moving from a social to supportive level.
Common reasons for communication cutoffs. - correct answer ✔✔ Embarrassment, feeling
threatened, distrust of sender.
Example of communication cutoff - correct answer ✔✔ Judgemental responses
Example of communication cutoff - correct answer ✔✔ Arguing
Example of communication cutoff - correct answer ✔✔ Solving
Example of communication cutoff - correct answer ✔✔ Interrupting