CPXP exam questions and answers 2026\2027
A+ Grade
The sum of all interactions, shaped by an organization's culture, that influence patient perceptions
across the continuum of care.
- correct answer Patient Experience definition (Beryl Institute)
Cultural IQ test: Measures cultural engagement with 10 questions on a scale of 1-10
- correct answer CIQ
1- Cost
2- Quality
3- Service
- correct answer What 3 elements do patients use in choosing healthcare?
inspiring and championing followers to make the best decisions so that they might become leaders
- correct answer transformational leadership
Mission: why we are here
Vision: where we aspire to go
Values: the rules we live by
- correct answer Mission, Vision, Values
Employee loyalty leads to
Customer loyalty leads to
Increased Profits leads to
, Investment of Profits in Staff Development
- correct answer Circle of Growth
$200,000
- correct answer Possible lifetime value of a patient to a hospital
a set of congruent behaviors, attitudes, and policies that come together in a system, agency, or among
professionals that enables effective work in cross-cultural situations.
*one of the main factors needed to close the disparities gap in healthcare
- correct answer Cultural Competence
Race
Ethnicity
Gender
Age
Religion
Disability
Sexual orientation
- correct answer REGARDS of diversity
Respect, dignity
Information sharing
Participation
Collaboration
- correct answer Core competencies of PFCC
Informed consent
Privacy
Access to medical records
Patient Bill of Rights: supports and protects rights, safety/quality, inform/educate patients, set
expectations, encourage patient to assume reasonable responsibilities
- correct answer Patient Rights & Responsibilities
A+ Grade
The sum of all interactions, shaped by an organization's culture, that influence patient perceptions
across the continuum of care.
- correct answer Patient Experience definition (Beryl Institute)
Cultural IQ test: Measures cultural engagement with 10 questions on a scale of 1-10
- correct answer CIQ
1- Cost
2- Quality
3- Service
- correct answer What 3 elements do patients use in choosing healthcare?
inspiring and championing followers to make the best decisions so that they might become leaders
- correct answer transformational leadership
Mission: why we are here
Vision: where we aspire to go
Values: the rules we live by
- correct answer Mission, Vision, Values
Employee loyalty leads to
Customer loyalty leads to
Increased Profits leads to
, Investment of Profits in Staff Development
- correct answer Circle of Growth
$200,000
- correct answer Possible lifetime value of a patient to a hospital
a set of congruent behaviors, attitudes, and policies that come together in a system, agency, or among
professionals that enables effective work in cross-cultural situations.
*one of the main factors needed to close the disparities gap in healthcare
- correct answer Cultural Competence
Race
Ethnicity
Gender
Age
Religion
Disability
Sexual orientation
- correct answer REGARDS of diversity
Respect, dignity
Information sharing
Participation
Collaboration
- correct answer Core competencies of PFCC
Informed consent
Privacy
Access to medical records
Patient Bill of Rights: supports and protects rights, safety/quality, inform/educate patients, set
expectations, encourage patient to assume reasonable responsibilities
- correct answer Patient Rights & Responsibilities
