1
C208 Final assessment questions with
answers
1. Which stage in Kurt Lewin's change model involves changes being institution- alized in the corporate culture?:
a)Unfreezing
b)Changing c)Freezing
d)Refreezing
D
2. Which of the following does not characterize the management style known as empowerment?: a)Delegation
b) Use of teams
c) Reliance on hierarchy
d) Autonomy of workers
C
3. What is the first step in John Kotter's eight-step process for transformational change?: a) Form a guiding coalition
b) Create a vision
c) Establish a sense of urgency
d) Empower others to act
C
, 2
, 3
4. Which of the following is not an explanation for why people resist change at work?: a) Defensive managers who create an
expectation of negative change.
b) Fear of change that will hurt them through layotts, unpleasant new responsibilities.
c) Resentment over being forced to accept change.
d) Management has explained and demonstrated the need for change.
D
5. Why does John Kotter advocate creating "short-term wins" in his eight-step process for change?: a) They help to
create a feeling of progress as well as an opportunity to reward employees.
b) They justify the change ettort for senior management.
c) They allow old ways to be retired.
d) None of the above
A
6. The development of
the Internet is an example of .: a) common innova- tion
b) incremental innovation
c) semi-radical innovation
d) radical innovation
, 4
C208 Final assessment questions with
answers
1. Which stage in Kurt Lewin's change model involves changes being institution- alized in the corporate culture?:
a)Unfreezing
b)Changing c)Freezing
d)Refreezing
D
2. Which of the following does not characterize the management style known as empowerment?: a)Delegation
b) Use of teams
c) Reliance on hierarchy
d) Autonomy of workers
C
3. What is the first step in John Kotter's eight-step process for transformational change?: a) Form a guiding coalition
b) Create a vision
c) Establish a sense of urgency
d) Empower others to act
C
, 2
, 3
4. Which of the following is not an explanation for why people resist change at work?: a) Defensive managers who create an
expectation of negative change.
b) Fear of change that will hurt them through layotts, unpleasant new responsibilities.
c) Resentment over being forced to accept change.
d) Management has explained and demonstrated the need for change.
D
5. Why does John Kotter advocate creating "short-term wins" in his eight-step process for change?: a) They help to
create a feeling of progress as well as an opportunity to reward employees.
b) They justify the change ettort for senior management.
c) They allow old ways to be retired.
d) None of the above
A
6. The development of
the Internet is an example of .: a) common innova- tion
b) incremental innovation
c) semi-radical innovation
d) radical innovation
, 4
