ISOM Exam UPDATED ACTUAL
QUESTIONS AND CORRECT ANSWERS
An e-mail message would appropriate for all of the following situations except ________ .
a. as a cover document when sending longer attachments
b. when sending an identical message to multiple receivers
c. when requesting information and responding to inquiries
d. as a substitute for face-to-face conversations or phone calls - CORRECT ANSWER D
Check My Work
Which of these is the most effective closing for an e-mail message?
a. If you have any questions about this request, please do not hesitate to call.
b. So that we may meet our project deadline date, please provide answers to these questions by
March 18.
c. Please let me know if I can be of any further assistance.
d. I hope that you'll do all you can to provide answers to these questions. - CORRECT
ANSWER B
When replying to an e-mail, what tip should you follow?
a. Include all parts of the original message.
b. Always keep the subject line the same to avoid confusion.
c. Avoid headings and lists to keep your response short.
d. Begin your response with the main idea - CORRECT ANSWER D
Memos are necessary for internal communications that are long, demand formality, inform employees
who may not have access to e-mail, and ________ .
a. require a permanent record
b. respond to general inquiries
c. are sales related
d. request information - CORRECT ANSWER A
QUESTIONS AND CORRECT ANSWERS
An e-mail message would appropriate for all of the following situations except ________ .
a. as a cover document when sending longer attachments
b. when sending an identical message to multiple receivers
c. when requesting information and responding to inquiries
d. as a substitute for face-to-face conversations or phone calls - CORRECT ANSWER D
Check My Work
Which of these is the most effective closing for an e-mail message?
a. If you have any questions about this request, please do not hesitate to call.
b. So that we may meet our project deadline date, please provide answers to these questions by
March 18.
c. Please let me know if I can be of any further assistance.
d. I hope that you'll do all you can to provide answers to these questions. - CORRECT
ANSWER B
When replying to an e-mail, what tip should you follow?
a. Include all parts of the original message.
b. Always keep the subject line the same to avoid confusion.
c. Avoid headings and lists to keep your response short.
d. Begin your response with the main idea - CORRECT ANSWER D
Memos are necessary for internal communications that are long, demand formality, inform employees
who may not have access to e-mail, and ________ .
a. require a permanent record
b. respond to general inquiries
c. are sales related
d. request information - CORRECT ANSWER A
