BOMI - FM FUNDAMENTALS EXAM
QUESTIONS & ACCURATE
COMPLETE SOLUTIONS
quality assessment - Correct Answer ✔✔ Facilities management responsibilities such
as evaluating the effectiveness of service, benchmarking, management of audits, and
development of innovative improvements
What professional aspect of facilities management distinguishes it from related
professions? - Correct Answer ✔✔ coordination across traditionally separate
disciplinary lines
How can a facilities manager best improve worker productivity - Correct Answer ✔✔
improve the work environment
three dimensions of quality - Correct Answer ✔✔ input, process, and output
What percent of a company's capital assets does the average facilities department
manage? - Correct Answer ✔✔ 25%
What do facilities managers engage in to anticipate and respond appropriately to
current and future business trends? - Correct Answer ✔✔ strategic planning
Facilities management responsibilities such as evaluating the effectiveness of service,
benchmarking, management of audits, and development of innovative improvements
are all part of what function? - Correct Answer ✔✔ quality assessment
What professional aspect of facilities management distinguishes it from related
professions? - Correct Answer ✔✔ coordination across traditionally separate
disciplinary lines
What is the best way for a facilities manager to become more proactive and avoid crisis
management? - Correct Answer ✔✔ participate in discussions of the central
management issues
How can a facilities manager best improve worker productivity? - Correct Answer ✔✔
improve the work environment
According to TQM/CQI literature, what are the three dimensions of quality? - Correct
Answer ✔✔ input, process, and output
,What percent of a company's capital assets does the average facilities department
manage? - Correct Answer ✔✔ 25 percent
What do facilities managers engage in to anticipate and respond appropriately to
current and future business trends? - Correct Answer ✔✔ strategic planning
In most companies, how are facilities departments viewed? - Correct Answer ✔✔ as
overhead
What is the most expensive element of most office and other white-collar workplaces? -
Correct Answer ✔✔ people
How can facilities management successfully affect the corporate mission? - Correct
Answer ✔✔ by linking asset planning to corporate goals
Define property management - Correct Answer ✔✔ The process of maintaining and
creating value in real property consistent with the owner's objectives and in compliance
with the highest standard of professional ethics. In real estate, the process of profitable
operation and management of owned, leased, or subleased real property for a building
owner, developer, or land lord.
Define asset management - Correct Answer ✔✔ Asset management: Maximizing value
to a portfolio of properties from acquisition to disposition within the objectives defined by
the owner. Asset management uses strategic planning, investment analysis, and the
positioning of a property in the market place.
Facility management, or inside-out view? - Correct Answer ✔✔ The facility manager
looks from inside the business out to the external environment of economic forces, the
marketplace, corporate competition, etc., through the eyes of a manager of a given
business. A facility is a tool that enables the company to survive and prosper in its
external environment.
Real property, or outside-in view? - Correct Answer ✔✔ A real estate organization
views the facility as a building, a commercial property designed to produce revenue.
The building does not support the real property business; it is the business.
What do all facilities management functions have aspects of? - Correct Answer ✔✔
strategy and tactics
What facilities activity usually produces the best overall financial and qualitative
performance? - Correct Answer ✔✔ devising a good strategy
Define a program. - Correct Answer ✔✔ any kind of work activities that the facilities
manager wants specifically to manage and track on an ongoing basis
, Define a project. - Correct Answer ✔✔ a set of tasks related to the achievement of a
specific objective
Behind personnel, what is the second largest expense on company ledgers? - Correct
Answer ✔✔ facilities
What is situational analysis? - Correct Answer ✔✔ capturing information about each
external element that can have an influence on the facilities department in the coming
year
What is the definition of a capitalized project? - Correct Answer ✔✔ projects that create
assets with lasting value
What is the strategy that enables facilities managers to accommodate rapid changes in
space needs? - Correct Answer ✔✔ lease management
What are some tactical activities associated with a strategic function? - Correct Answer
✔✔ construction project management; alteration, renovation, and workplace installation;
and workplace planning, allocation, and management
What are the two types of tactical activities? - Correct Answer ✔✔ Processes and
procedures
What is the work reception center used for? - Correct Answer ✔✔ it is the core of the
tactical facilities function and the place customers contact when they need a facilities
service
What defines a service request classified as project work? - Correct Answer ✔✔ when a
service request involves multiple trades or skill, changes in the form or
Who are the individuals most qualified to determine if you are providing quality service?
- Correct Answer ✔✔ the customers
In the tactical sense, when does service delivery begin? - Correct Answer ✔✔ when the
customer makes a request
Evaluating customer service by the dollars or time spent per unit compared with
historical company data, industry standards, or benchmarking partners provides a
measurement of what? - Correct Answer ✔✔ efficiency
Evaluating customer service by how well the organizational objectives were met
provides a measure of what? - Correct Answer ✔✔ effectiveness
Evaluating customer service by the timeliness of the service delivered provides a
measurement of what? - Correct Answer ✔✔ responsiveness
QUESTIONS & ACCURATE
COMPLETE SOLUTIONS
quality assessment - Correct Answer ✔✔ Facilities management responsibilities such
as evaluating the effectiveness of service, benchmarking, management of audits, and
development of innovative improvements
What professional aspect of facilities management distinguishes it from related
professions? - Correct Answer ✔✔ coordination across traditionally separate
disciplinary lines
How can a facilities manager best improve worker productivity - Correct Answer ✔✔
improve the work environment
three dimensions of quality - Correct Answer ✔✔ input, process, and output
What percent of a company's capital assets does the average facilities department
manage? - Correct Answer ✔✔ 25%
What do facilities managers engage in to anticipate and respond appropriately to
current and future business trends? - Correct Answer ✔✔ strategic planning
Facilities management responsibilities such as evaluating the effectiveness of service,
benchmarking, management of audits, and development of innovative improvements
are all part of what function? - Correct Answer ✔✔ quality assessment
What professional aspect of facilities management distinguishes it from related
professions? - Correct Answer ✔✔ coordination across traditionally separate
disciplinary lines
What is the best way for a facilities manager to become more proactive and avoid crisis
management? - Correct Answer ✔✔ participate in discussions of the central
management issues
How can a facilities manager best improve worker productivity? - Correct Answer ✔✔
improve the work environment
According to TQM/CQI literature, what are the three dimensions of quality? - Correct
Answer ✔✔ input, process, and output
,What percent of a company's capital assets does the average facilities department
manage? - Correct Answer ✔✔ 25 percent
What do facilities managers engage in to anticipate and respond appropriately to
current and future business trends? - Correct Answer ✔✔ strategic planning
In most companies, how are facilities departments viewed? - Correct Answer ✔✔ as
overhead
What is the most expensive element of most office and other white-collar workplaces? -
Correct Answer ✔✔ people
How can facilities management successfully affect the corporate mission? - Correct
Answer ✔✔ by linking asset planning to corporate goals
Define property management - Correct Answer ✔✔ The process of maintaining and
creating value in real property consistent with the owner's objectives and in compliance
with the highest standard of professional ethics. In real estate, the process of profitable
operation and management of owned, leased, or subleased real property for a building
owner, developer, or land lord.
Define asset management - Correct Answer ✔✔ Asset management: Maximizing value
to a portfolio of properties from acquisition to disposition within the objectives defined by
the owner. Asset management uses strategic planning, investment analysis, and the
positioning of a property in the market place.
Facility management, or inside-out view? - Correct Answer ✔✔ The facility manager
looks from inside the business out to the external environment of economic forces, the
marketplace, corporate competition, etc., through the eyes of a manager of a given
business. A facility is a tool that enables the company to survive and prosper in its
external environment.
Real property, or outside-in view? - Correct Answer ✔✔ A real estate organization
views the facility as a building, a commercial property designed to produce revenue.
The building does not support the real property business; it is the business.
What do all facilities management functions have aspects of? - Correct Answer ✔✔
strategy and tactics
What facilities activity usually produces the best overall financial and qualitative
performance? - Correct Answer ✔✔ devising a good strategy
Define a program. - Correct Answer ✔✔ any kind of work activities that the facilities
manager wants specifically to manage and track on an ongoing basis
, Define a project. - Correct Answer ✔✔ a set of tasks related to the achievement of a
specific objective
Behind personnel, what is the second largest expense on company ledgers? - Correct
Answer ✔✔ facilities
What is situational analysis? - Correct Answer ✔✔ capturing information about each
external element that can have an influence on the facilities department in the coming
year
What is the definition of a capitalized project? - Correct Answer ✔✔ projects that create
assets with lasting value
What is the strategy that enables facilities managers to accommodate rapid changes in
space needs? - Correct Answer ✔✔ lease management
What are some tactical activities associated with a strategic function? - Correct Answer
✔✔ construction project management; alteration, renovation, and workplace installation;
and workplace planning, allocation, and management
What are the two types of tactical activities? - Correct Answer ✔✔ Processes and
procedures
What is the work reception center used for? - Correct Answer ✔✔ it is the core of the
tactical facilities function and the place customers contact when they need a facilities
service
What defines a service request classified as project work? - Correct Answer ✔✔ when a
service request involves multiple trades or skill, changes in the form or
Who are the individuals most qualified to determine if you are providing quality service?
- Correct Answer ✔✔ the customers
In the tactical sense, when does service delivery begin? - Correct Answer ✔✔ when the
customer makes a request
Evaluating customer service by the dollars or time spent per unit compared with
historical company data, industry standards, or benchmarking partners provides a
measurement of what? - Correct Answer ✔✔ efficiency
Evaluating customer service by how well the organizational objectives were met
provides a measure of what? - Correct Answer ✔✔ effectiveness
Evaluating customer service by the timeliness of the service delivered provides a
measurement of what? - Correct Answer ✔✔ responsiveness
