BCOM 3950 CH 2 CERTIFICATION TEST
PAPER 2026 COMPLETE QUESTIONS AND
SOLUTIONS GRADED A+
●● In writing business messages, the planning stage focuses on ensuring
excellent. Answer: Content
●● Average and poor business writers are more likely than excellent
writers to focus on the ___ stage first. Answer: Drafting
●● Order from first to last the following steps as they typically occur in
developing sound business ideas.. Answer: 1. identification of questions
and problem
2. research to gather information
3. making conclusions or finding solutions
●● The underlying, overall message that people get from a business
communication is called the ___ message of the communication.
Answer: Meta
●● A listener-centered approach to business messages focuses on the
input of which of the following?. Answer: colleagues, clients
, ●● The AIM process includes which of the following steps?. Answer:
idea development, message structuring, audience analysis
●● When business thinkers are mentally flexible, they possesses the
ability to. Answer: understand contrasting views
●● In terms of tone, which two of the following do readers respond to
best?. Answer: the projection of positivity, concern for others
●● An audience's assessment of a business communication message is
largely based on the author's. Answer: Credibility
●● Which of the following are a part of developing the structure of a
business message?. Answer: finding and framing the primary message,
arranging the logic of the primary message
●● Understanding the constraints of the audience of a business message
means that the message should be crafted to. Answer:
●● Business writers who effectively craft their message do which of the
following?. Answer: Keep the needs of secondary audience in mind,
foresee the reaction of their audience, remember the values of their
audience
PAPER 2026 COMPLETE QUESTIONS AND
SOLUTIONS GRADED A+
●● In writing business messages, the planning stage focuses on ensuring
excellent. Answer: Content
●● Average and poor business writers are more likely than excellent
writers to focus on the ___ stage first. Answer: Drafting
●● Order from first to last the following steps as they typically occur in
developing sound business ideas.. Answer: 1. identification of questions
and problem
2. research to gather information
3. making conclusions or finding solutions
●● The underlying, overall message that people get from a business
communication is called the ___ message of the communication.
Answer: Meta
●● A listener-centered approach to business messages focuses on the
input of which of the following?. Answer: colleagues, clients
, ●● The AIM process includes which of the following steps?. Answer:
idea development, message structuring, audience analysis
●● When business thinkers are mentally flexible, they possesses the
ability to. Answer: understand contrasting views
●● In terms of tone, which two of the following do readers respond to
best?. Answer: the projection of positivity, concern for others
●● An audience's assessment of a business communication message is
largely based on the author's. Answer: Credibility
●● Which of the following are a part of developing the structure of a
business message?. Answer: finding and framing the primary message,
arranging the logic of the primary message
●● Understanding the constraints of the audience of a business message
means that the message should be crafted to. Answer:
●● Business writers who effectively craft their message do which of the
following?. Answer: Keep the needs of secondary audience in mind,
foresee the reaction of their audience, remember the values of their
audience
