Name: Score:
20 Multiple choice questions
Definition 1 of 20
Assessment: The nurse asks the client if they have had any past surgeries.
Diagnosis/Analysis: The nurse analyzes the client’s responses and determines that the client is
afraid to have surgery.
Planning: The nurse talks with the client to establish mutual goals.
Implementation: The nurse teaches the client about the pain management plan after surgery.
Evaluation: The nurse asks the client if they have any questions
Standard 10: Communication
Purpose
Phases of the Therapeutic Relationship
Communication through the nursing process:
Term 2 of 20
Non-verbal communication: Appearance
Conversation should move at a comfortable pace and appropriate speed based on the
information. Speak slowly and enunciate clearly. Avoid awkward pauses and rapid shifts
in topic. Think before you speak and develop an awareness of your speech rhythm.
Tone of voice can dramatically alter the meaning and perception of a message. Is your
tone conveying enthusiasm, anger, concern, or indifference? Is this your intention? Avoid
sending unintended messages with your tone of voice.
Personal appearance is a powerful means of nonverbal communication. First impressions
are based primarily on appearance. Nurses also use a client's appearance as a general
impression of health.
Remember that patients closely observe nurses. A nurse who frowns during a procedure
may be interpreted as unconfident. A nurse who looks disgusted when changing a
dressing may be interpreted as disapproving. Our facial expressions are hard to control,
but we must try to avoid showing shock, disgust, dismay, or other distressing reactions in
the presence of a client.
, Definition 3 of 20
Small group communication occurs when a small group collaborates. Regardless of the topic,
communication should be organized, concise, and complete.
Standard 10: Communication
Small-Group
Phases of the Therapeutic Relationship
What is the most important characteristic of small group communication?
Definition 4 of 20
exchange of information, thoughts, and feelings and requires therapeutic communication.
Communication is the______
Humility helps the nurse
Verbal communication: Pacing
Integrity allows the nurse to
Term 5 of 20
Humility helps the nurse
exchange of information, thoughts, and feelings and requires therapeutic
communication.
recognize when better communication is needed.
recognize and resolve conflicts.
share ideas with colleagues.
20 Multiple choice questions
Definition 1 of 20
Assessment: The nurse asks the client if they have had any past surgeries.
Diagnosis/Analysis: The nurse analyzes the client’s responses and determines that the client is
afraid to have surgery.
Planning: The nurse talks with the client to establish mutual goals.
Implementation: The nurse teaches the client about the pain management plan after surgery.
Evaluation: The nurse asks the client if they have any questions
Standard 10: Communication
Purpose
Phases of the Therapeutic Relationship
Communication through the nursing process:
Term 2 of 20
Non-verbal communication: Appearance
Conversation should move at a comfortable pace and appropriate speed based on the
information. Speak slowly and enunciate clearly. Avoid awkward pauses and rapid shifts
in topic. Think before you speak and develop an awareness of your speech rhythm.
Tone of voice can dramatically alter the meaning and perception of a message. Is your
tone conveying enthusiasm, anger, concern, or indifference? Is this your intention? Avoid
sending unintended messages with your tone of voice.
Personal appearance is a powerful means of nonverbal communication. First impressions
are based primarily on appearance. Nurses also use a client's appearance as a general
impression of health.
Remember that patients closely observe nurses. A nurse who frowns during a procedure
may be interpreted as unconfident. A nurse who looks disgusted when changing a
dressing may be interpreted as disapproving. Our facial expressions are hard to control,
but we must try to avoid showing shock, disgust, dismay, or other distressing reactions in
the presence of a client.
, Definition 3 of 20
Small group communication occurs when a small group collaborates. Regardless of the topic,
communication should be organized, concise, and complete.
Standard 10: Communication
Small-Group
Phases of the Therapeutic Relationship
What is the most important characteristic of small group communication?
Definition 4 of 20
exchange of information, thoughts, and feelings and requires therapeutic communication.
Communication is the______
Humility helps the nurse
Verbal communication: Pacing
Integrity allows the nurse to
Term 5 of 20
Humility helps the nurse
exchange of information, thoughts, and feelings and requires therapeutic
communication.
recognize when better communication is needed.
recognize and resolve conflicts.
share ideas with colleagues.
