Nursing Leadership & Management NCLEX Practice Quiz #2 with Verified
Answers Rated A
Katherine is a young Unit Manager of the Pediatric Ward.
Most of her statt nurses are senior to her, very articulate,
confident and sometimes aggressive. Katherine feels un-
comfortable believing that she is the scapegoat of every-
thing that goes wrong in her department. Which of the
Answer: A. Identify the source of the conflict and under-
following is the best action that she must take?
stand the points of friction
This involves a problem solving approach, which address-
A. Identify the source of the conflict and understand the
es the root cause of the problem.
points of friction
B. Disregard what she feels and continue to work inde-
pendently
C. Seek help from the Director of Nursing
D. Quit her job and look for another employment.
As a young manager, she knows that conflict occurs in any
organization. Which of the following statements regard- Answer: B. Is not beneficial; hence it should be prevented
ing conflict is NOT true? at all times
Conflicts are beneficial because it surfaces out issues in
A. Can be destructive if the level is too high the open and can be solved right away. Likewise, members
B. Is not beneficial; hence it should be prevented at all of the team become more conscientious with their work
times when they are aware that other members of the team are
C. May result in poor performance watching them.
D. May create leaders
Katherine tells one of the statt, "I don't have time to discuss
the matter with you now. See me in my oflce later" when
the latter asks if they can talk about an issue. Which of the Answer: C. Avoidance
following conflict resolution strategies did she use? This strategy shuns discussing the issue head-on and
prefers to postpone it to a later time. In ettect the prob-
A. Smoothing lem remains unsolved and both parties are in a lose-lose
B. Compromise situation.
C. Avoidance
D. Restriction
, Nursing Leadership & Management NCLEX Practice Quiz #2 with Verified
Answers Rated A
Kathleen knows that one of her statt is experiencing
burnout. Which of the following is the best thing for her
to do? Answer: D. Let the statt ventilate her feelings and ask how
she can be of help.
A. Advise her statt to go on vacation. Reaching out and helping the statt is the most ettective
B. Ignore her observations; it will be resolved even without strategy in dealing with burn out. Knowing that someone
intervention is ready to help makes the statt feel important; hence her
C. Remind her to show loyalty to the institution. self-worth is enhanced.
D. Let the statt ventilate her feelings and ask how she can
be of help.
She knows that performance appraisal consists of all the
following activities EXCEPT:
Answer: D. Focusing activity on the correction of identified
A. Setting specific standards and activities for individual
behavior.
performance.
Performance appraisal deal with both positive and nega-
B. Using agency standards as a guide.
tive performance; is not meant to be a fault-finding activity
C. Determine areas of strength and weaknesses
D. Focusing activity on the correction of identified behav-
ior.
Which of the following statements is NOT true about per-
formance appraisal?
Answer: C. Patients are the best source of information
A. Informing the statt about the specific impressions of
regarding personnel appraisal.
their work help improve their performance.
The patient can be a source of information about the per-
B. A verbal appraisal is an acceptable substitute for a
formance of the statt but it is never the best source. Directly
written report
observing the statt is the best source of information for
C. Patients are the best source of information regarding
personnel appraisal.
personnel appraisal.
D. The outcome of performance appraisal rests primarily
with the statt.
Answers Rated A
Katherine is a young Unit Manager of the Pediatric Ward.
Most of her statt nurses are senior to her, very articulate,
confident and sometimes aggressive. Katherine feels un-
comfortable believing that she is the scapegoat of every-
thing that goes wrong in her department. Which of the
Answer: A. Identify the source of the conflict and under-
following is the best action that she must take?
stand the points of friction
This involves a problem solving approach, which address-
A. Identify the source of the conflict and understand the
es the root cause of the problem.
points of friction
B. Disregard what she feels and continue to work inde-
pendently
C. Seek help from the Director of Nursing
D. Quit her job and look for another employment.
As a young manager, she knows that conflict occurs in any
organization. Which of the following statements regard- Answer: B. Is not beneficial; hence it should be prevented
ing conflict is NOT true? at all times
Conflicts are beneficial because it surfaces out issues in
A. Can be destructive if the level is too high the open and can be solved right away. Likewise, members
B. Is not beneficial; hence it should be prevented at all of the team become more conscientious with their work
times when they are aware that other members of the team are
C. May result in poor performance watching them.
D. May create leaders
Katherine tells one of the statt, "I don't have time to discuss
the matter with you now. See me in my oflce later" when
the latter asks if they can talk about an issue. Which of the Answer: C. Avoidance
following conflict resolution strategies did she use? This strategy shuns discussing the issue head-on and
prefers to postpone it to a later time. In ettect the prob-
A. Smoothing lem remains unsolved and both parties are in a lose-lose
B. Compromise situation.
C. Avoidance
D. Restriction
, Nursing Leadership & Management NCLEX Practice Quiz #2 with Verified
Answers Rated A
Kathleen knows that one of her statt is experiencing
burnout. Which of the following is the best thing for her
to do? Answer: D. Let the statt ventilate her feelings and ask how
she can be of help.
A. Advise her statt to go on vacation. Reaching out and helping the statt is the most ettective
B. Ignore her observations; it will be resolved even without strategy in dealing with burn out. Knowing that someone
intervention is ready to help makes the statt feel important; hence her
C. Remind her to show loyalty to the institution. self-worth is enhanced.
D. Let the statt ventilate her feelings and ask how she can
be of help.
She knows that performance appraisal consists of all the
following activities EXCEPT:
Answer: D. Focusing activity on the correction of identified
A. Setting specific standards and activities for individual
behavior.
performance.
Performance appraisal deal with both positive and nega-
B. Using agency standards as a guide.
tive performance; is not meant to be a fault-finding activity
C. Determine areas of strength and weaknesses
D. Focusing activity on the correction of identified behav-
ior.
Which of the following statements is NOT true about per-
formance appraisal?
Answer: C. Patients are the best source of information
A. Informing the statt about the specific impressions of
regarding personnel appraisal.
their work help improve their performance.
The patient can be a source of information about the per-
B. A verbal appraisal is an acceptable substitute for a
formance of the statt but it is never the best source. Directly
written report
observing the statt is the best source of information for
C. Patients are the best source of information regarding
personnel appraisal.
personnel appraisal.
D. The outcome of performance appraisal rests primarily
with the statt.
