1|Page
NRF CUSTOMER SERVICE RISE UP EXAM LATEST 2026-2027
ACTUAL EXAM WITH COMPLETE QUESTIONS AND CORRECT
DETAILED ANSWERS (100% VERIFIED ANSWERS) |ALREADY
GRADED A+| ||PROFESSOR VERIFIED|| ||BRANDNEW!!!||
If your store does not offer the particular product of service the
customer is looking for, your first option should always be to:
• Suggest alternatives that your store does carry
• Inform him of the drawbacks of the product he is seeking
• Convince the customer he doesn't need it anyway
• Immediately refer him to a competitor - ANSWER-Suggest
alternatives that your store does carry
When working with customers with disabilities be sure to take
your time, be patient, and:
• When you can, make decisions for the customer
• Let the customer help you understand his needs
• Speak loudly, using a lot of hand gestures - ANSWER-Let the
customer help you understand his needs
,2|Page
Two of the basics needed to ensure that a customer has a
pleasant experience when he comes to your store are:
• An enjoyable atmosphere and super service
• Sales associates who look snazzy and take turns helping
customers
• Free coffee and doughnuts, and a clean restroom - ANSWER-•
An enjoyable atmosphere and super service
When using the T.H.A.N.K.S. method, "T" stands for "Thank the
customer for bringing the problem to your attention." True or False
- ANSWER-True
If an appliance or computer is being shipped, you might call the
customer to be certain it was delivered on time and in good
condition and:
• If the customer really liked the deal you gave im
• If the customer has any friends that might like the item
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• That the delivery people were courteous and careful - ANSWER-
That the delivery people were courteous and careful
In preparing a resource list for your customers, you should
consider including:
• Local companies that have complementary services to the
products you sell
• Phone numbers that customers have requested in the past,
such as a taxi service
• Information about companies you recommend, such as repair
shops
• All of the above - ANSWER-All of the above
Turn your phone interaction into a loyal customer by:
• Letting the customer know about sales events
• Mentioning services he may not be aware of
• Offering to ship items directly to the customer
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• All of the above - ANSWER-All of the above
You should go out of your way to make customers with disabilities
feel like they don't have to do anything. True or False - ANSWER-
False
When customers return merchandise, you should:
• Treat them with the same respect you would if they were making
a purchase
• Not worry about how you treat them, because you don't want
them to come back again
• Make sure they have a good reason for doing so - ANSWER-
Treat them with the same respect you would if they were making
a purchase
What portion of the general population may have disabilities
which are not obvious and may be difficult to perceive?
• One-third
NRF CUSTOMER SERVICE RISE UP EXAM LATEST 2026-2027
ACTUAL EXAM WITH COMPLETE QUESTIONS AND CORRECT
DETAILED ANSWERS (100% VERIFIED ANSWERS) |ALREADY
GRADED A+| ||PROFESSOR VERIFIED|| ||BRANDNEW!!!||
If your store does not offer the particular product of service the
customer is looking for, your first option should always be to:
• Suggest alternatives that your store does carry
• Inform him of the drawbacks of the product he is seeking
• Convince the customer he doesn't need it anyway
• Immediately refer him to a competitor - ANSWER-Suggest
alternatives that your store does carry
When working with customers with disabilities be sure to take
your time, be patient, and:
• When you can, make decisions for the customer
• Let the customer help you understand his needs
• Speak loudly, using a lot of hand gestures - ANSWER-Let the
customer help you understand his needs
,2|Page
Two of the basics needed to ensure that a customer has a
pleasant experience when he comes to your store are:
• An enjoyable atmosphere and super service
• Sales associates who look snazzy and take turns helping
customers
• Free coffee and doughnuts, and a clean restroom - ANSWER-•
An enjoyable atmosphere and super service
When using the T.H.A.N.K.S. method, "T" stands for "Thank the
customer for bringing the problem to your attention." True or False
- ANSWER-True
If an appliance or computer is being shipped, you might call the
customer to be certain it was delivered on time and in good
condition and:
• If the customer really liked the deal you gave im
• If the customer has any friends that might like the item
,3|Page
• That the delivery people were courteous and careful - ANSWER-
That the delivery people were courteous and careful
In preparing a resource list for your customers, you should
consider including:
• Local companies that have complementary services to the
products you sell
• Phone numbers that customers have requested in the past,
such as a taxi service
• Information about companies you recommend, such as repair
shops
• All of the above - ANSWER-All of the above
Turn your phone interaction into a loyal customer by:
• Letting the customer know about sales events
• Mentioning services he may not be aware of
• Offering to ship items directly to the customer
, 4|Page
• All of the above - ANSWER-All of the above
You should go out of your way to make customers with disabilities
feel like they don't have to do anything. True or False - ANSWER-
False
When customers return merchandise, you should:
• Treat them with the same respect you would if they were making
a purchase
• Not worry about how you treat them, because you don't want
them to come back again
• Make sure they have a good reason for doing so - ANSWER-
Treat them with the same respect you would if they were making
a purchase
What portion of the general population may have disabilities
which are not obvious and may be difficult to perceive?
• One-third
