AND CORRECT ANSWERS
What are the factors that changed the primary role of Human Resources Management from a caretaker
of records to a strategic factor - CORRECT ANSWER During WWII: development of the
personnel function; EE motivated by social and psychological factors, not just money
During Social Issues: compliance w/ numerous EE protection legislation or pay fines
increased use of technology: evolved from adding value to org. product/service, but as a strategic
partner
how has the role of HRIM changed over time? - CORRECT ANSWER was primarily
concerned with routine transactional and traditional HR activities to dealing with complex
transformational activities
transactional activities - CORRECT ANSWER routine bookkeeping tasks
traditional HR activities - CORRECT ANSWER selection, compensation, performance
appraisal
transformational HR activiteis - CORRECT ANSWER add value to the consumption of the
firm's product/service
increase the strategic importance and visibility of the HR function in the firm
historical evolution of HRM - CORRECT ANSWER Pre-WWII
Post- WWII
Social issues
cost-effectiveness
technological advancement
post WWII phase - CORRECT ANSWER computer technology was just beginning to be used
complex and costly
, social issue phase - CORRECT ANSWER effective and correct practices affecting the bottom
line of firms
significant growth of HR departments
computer technology advanced to where it was beginning to be used
cost-effectiveness phase - CORRECT ANSWER needed to harness technology that was
becoming cheaper and more powerful
technological advancement era - CORRECT ANSWER increased use of technology changed
the focus of the HRM
what is key to the implementation of strategic HRM? - CORRECT ANSWER technology
what is required for the effective management of human resources in a firm to gain a competitive
advantage in the marketplace? - CORRECT ANSWER timely and accurate information on
current ee and potential ee in the labor market
describe the emergence of strategic HRM and the influence of computer technolgoy - CORRECT
ANSWER the development of HRIS helped enable HRM to become a strategic partner in
organizations, when then led to the emergence of strategic HRM.
implementation is critical in the firm's ability to gain a competitive advantage. aided by the ability of
the HRIS to generate reports
how does technology help deliver transactional, traditional, and transformational HR activities more
effectively and efficiently - CORRECT ANSWER reducing the amount of time the HR staff
needs to spend on transactional activities
describe six sigma - CORRECT ANSWER streamlining operations through business process
reengineering
five key processes of six sigma - CORRECT ANSWER DMAIC
define
measure
analyze