NURSING FUNDS AND SKILLS
CERTIFICATION EVALUATION TEST PAPER
2026 COMPLETE QUESTIONS AND
CORRECT ANSWERS
●● What are the three components of communication? Answer: Verbal,
Nonverbal, Affect (emotional tone)
●● Why should nurses repeat important information to patients?
Answer: Patients often understand only about one-third of information,
especially when anxious or receiving bad news.
●● What is therapeutic silence? Answer: Allowing the patient time to
think and respond without interruption.
●● What is restating in therapeutic communication? Answer: Repeating
the patient's statement to show understanding.
●● Give an example of restating in communication. Answer: Patient: 'I
am scared.' Nurse: 'You are feeling scared.'
●● What is clarifying in therapeutic communication? Answer: Asking
the patient to explain or clarify what they mean.
, ●● Give an example of clarifying. Answer: 'Can you explain what you
mean?'
●● What is focusing in communication? Answer: Directing the
conversation toward important topics.
●● What is encouraging elaboration? Answer: Encouraging the patient
to give more details about a concern.
●● Give an example of encouraging elaboration. Answer: 'Tell me more
about that.'
●● What is therapeutic touch? Answer: Supportive touch such as
holding a patient's hand or gentle shoulder contact when appropriate.
●● What is false reassurance? Answer: Telling the patient everything
will be fine without addressing their concern.
●● Give an example of false reassurance. Answer: 'Everything will be
fine.'
●● Why is giving advice considered a communication block? Answer: It
discourages patient autonomy and decision-making.
CERTIFICATION EVALUATION TEST PAPER
2026 COMPLETE QUESTIONS AND
CORRECT ANSWERS
●● What are the three components of communication? Answer: Verbal,
Nonverbal, Affect (emotional tone)
●● Why should nurses repeat important information to patients?
Answer: Patients often understand only about one-third of information,
especially when anxious or receiving bad news.
●● What is therapeutic silence? Answer: Allowing the patient time to
think and respond without interruption.
●● What is restating in therapeutic communication? Answer: Repeating
the patient's statement to show understanding.
●● Give an example of restating in communication. Answer: Patient: 'I
am scared.' Nurse: 'You are feeling scared.'
●● What is clarifying in therapeutic communication? Answer: Asking
the patient to explain or clarify what they mean.
, ●● Give an example of clarifying. Answer: 'Can you explain what you
mean?'
●● What is focusing in communication? Answer: Directing the
conversation toward important topics.
●● What is encouraging elaboration? Answer: Encouraging the patient
to give more details about a concern.
●● Give an example of encouraging elaboration. Answer: 'Tell me more
about that.'
●● What is therapeutic touch? Answer: Supportive touch such as
holding a patient's hand or gentle shoulder contact when appropriate.
●● What is false reassurance? Answer: Telling the patient everything
will be fine without addressing their concern.
●● Give an example of false reassurance. Answer: 'Everything will be
fine.'
●● Why is giving advice considered a communication block? Answer: It
discourages patient autonomy and decision-making.
