L-97
SERVICE MANUAL
WHIRLPOOL & MAYTAG
27” FRONT-LOAD WASHERS
W11169652A
, FORWARD
This Whirlpool Service Manual, (Part No. W11169652A), provides the In-Home Service Professional
with service information for the “WHIRLPOOL & MAYTAG 27” FRONT-LOAD WASHERS.”
The Wiring Diagram used in this Service Manual is typical and should be used for training purposes
only. Always use the Wiring Diagram supplied with the product when servicing the washer.
For specific operating and installation information on the model being serviced, refer to the “Use and
Care Guide” or “Installation Instructions” provided with the washer.
GOALS AND OBJECTIVES
The goal of this Service Manual is to provide information that will enable the In-Home Service
Professional to properly diagnose malfunctions and repair the “WHIRLPOOL & MAYTAG FRONT-LOAD
WASHERS.”
The objectives of this Service Manual are to:
• Understand and follow proper safety precautions.
• Successfully troubleshoot and diagnose malfunctions.
• Successfully perform necessary repairs.
• Successfully return the washer to its proper operational status.
WHIRLPOOL CORPORATION assumes no responsibility for any repairs made on our
products by anyone other than authorized In-Home Service Professionals.
Copyright © 2019, Whirlpool Corporation, Benton Harbor, MI 49022
ii n Whirlpool & Maytag Front-Load Washers
, TABLE OF CONTENTS
WHIRLPOOL & MAYTAG FRONT-LOAD WASHERS
SECTION 1 — GENERAL INFORMATION
WASHER SAFETY..................................................................................................................................1-2
WHIRLPOOL CONTROL PANEL & FEATURES (HMI IN DOOR MODELS)...............................................1-3
WHIRLPOOL CONTROL PANEL & FEATURES (CONSOLE MODELS)......................................................1-4
MAYTAG CONTROL PANEL & FEATURES (CONSOLE MODELS)............................................................1-6
DISPENSERS - WHIRLPOOL WASHERS ONLY.......................................................................................1-9
DISPENSERS - MAYTAG WASHERS ONLY.............................................................................................1-9
MODEL & SERIAL NUMBER LOCATION.............................................................................................1-10
WIRING DIAGRAM LOCATION...........................................................................................................1-10
MODEL AND SERIAL NUMBER NOMENCLATURE.............................................................................1-11
CLEANING THE DRAIN PUMP FILTER/DRAINING RESIDUAL WATER................................................1-12
PRODUCT SPECIFICATIONS...............................................................................................................1-13
SECTION 2 — DIAGNOSTICS & TROUBLESHOOTING
WHIRLPOOL & MAYTAG DIAGNOSTICS (CONSOLE MODELS).............................................................2-2
WHIRLPOOL CONTROL PANEL.........................................................................................................2-2
MAYTAG CONTROL PANEL...............................................................................................................2-3
ABBREVIATIONS.............................................................................................................................2-4
DIAGNOSTIC GUIDE........................................................................................................................2-4
SERVICE DIAGNOSTIC MODE...........................................................................................................2-4
ACTIVATING SERVICE DIAGNOSTIC MODE.......................................................................................2-4
SERVICE DIAGNOSTIC MENU...........................................................................................................2-4
HUMAN-MACHINE INTERFACE (HMI) TEST......................................................................................2-5
SOFTWARE VERSION DISPLAY.........................................................................................................2-5
LOAD TEST AND QUICK SERVICE CYCLE...........................................................................................2-6
LOAD TEST CHART..........................................................................................................................2-6
QUICK SERVICE CYCLE CHART..........................................................................................................2-7
FAULT/ERROR CODES .....................................................................................................................2-8
WHIRLPOOL DIAGNOSTICS (LCD IN DOOR MODELS).........................................................................2-9
ABBREVIATIONS.............................................................................................................................2-9
DIAGNOSTIC GUIDE........................................................................................................................2-9
SERVICE DIAGNOSTIC MODE...........................................................................................................2-9
ACTIVATING SERVICE DIAGNOSTIC MODE.......................................................................................2-9
SERVICE DIAGNOSTIC MODE TESTS...............................................................................................2-10
COMPONENT ACTIVATION............................................................................................................2-11
QUICK SERVICE CYCLE...................................................................................................................2-12
FAULT/ERROR CODES........................................................................................................................2-13
TROUBLESHOOTING GUIDE..............................................................................................................2-16
MANUALLY UNLOCKING THE DOOR.................................................................................................2-20
SECTION 3 — COMPONENT TESTING
COMPONENT TESTING: SAFETY INFORMATION.................................................................................3-2
WIRING DIAGRAM - WHIRLPOOL WASHER, LCD IN DOOR MODELS.................................................3-3
WIRING DIAGRAM - WHIRLPOOL WASHER, CONSOLE MODELS.......................................................3-4
WIRING DIAGRAM - MAYTAG WASHER, CONSOLE MODELS..............................................................3-5
COMPONENT TESTING........................................................................................................................3-6
TEST #1: ACU POWER CHECK...............................................................................................................3-6
ACU BOARD/CONNECTORS & PINOUTS..............................................................................................3-7
TEST #2A: HUMAN-MACHINE INTERFACE (HMI) LCD IN DOOR MODELS...........................................3-8
TEST #2B: HUMAN-MACHINE INTERFACE (HMI) CONSOLE MODELS.................................................3-9
TEST #3: MOTOR CIRCUIT..................................................................................................................3-10
TEST #4: DOOR LOCK SYSTEM...........................................................................................................3-11
Continued on next page . . .
Whirlpool & Maytag Front-Load Washers n iii
, TABLE OF CONTENTS
WHIRLPOOL & MAYTAG FRONT-LOAD WASHERS
SECTION 3 — COMPONENT TESTING (CONTINUED)
TEST #5: DRUM LIGHT.......................................................................................................................3-12
TEST #6: WATER INLET VALVES..........................................................................................................3-13
TEST #7: WATER LEVEL SENSOR........................................................................................................3-14
TEST #8: DRAIN/RECIRCULATION PUMP...........................................................................................3-15
TEST #9: WASH HEATING ELEMENT...................................................................................................3-16
TEST #10: WASH TEMPERATURE SENSOR.........................................................................................3-17
TEST #11A: SINGLE DOSE DISPENSER................................................................................................3-18
TEST #11B: OPTIMAL DISPENSER-DOSING PUMP............................................................................3-19
TEST #12A: DRAWER BULK DISPENSER.............................................................................................3-20
TEST #12B: DRAWER BULK DISPENSER LEVEL SENSING...................................................................3-21
TEST #13: VENT FAN MOTOR.............................................................................................................3-22
TEST #14: VENT BAFFLE SOLENOID...................................................................................................3-23
TEST #15: DRY HEATING ELEMENT....................................................................................................3-24
TEST #16: DRY TEMPERATURE SENSOR.............................................................................................3-25
TEST #17: DRY BLOWER MOTOR.......................................................................................................3-26
SECTION 4 — COMPONENT ACCESS
REMOVING THE TOP PANEL................................................................................................................4-2
REMOVING THE REAR PANEL..............................................................................................................4-3
REMOVING THE WATER LEVEL SWITCH..............................................................................................4-4
REMOVING THE RFI FILTER.................................................................................................................4-5
REMOVING THE DRUM LIGHT.............................................................................................................4-6
REMOVING THE DVT FAN/VENT ASSEMBLY.......................................................................................4-7
REMOVING THE WATER INLET VALVES...............................................................................................4-8
REMOVING THE APPLIANCE CONTROL UNIT (ACU)...........................................................................4-9
REMOVING THE TOP REAR BRACKET................................................................................................4-10
REMOVING THE WASH HEATER/THERMISTOR ASSEMBLY...............................................................4-11
REMOVING THE DRYER HEATING CHANNEL ASSEMBLY..................................................................4-12
REMOVING THE CONDENSER DUCT ASSEMBLY...............................................................................4-13
REMOVING THE DOOR ASSEMBLY....................................................................................................4-14
REMOVING THE DOOR LOCK ASSEMBLY..........................................................................................4-15
REMOVING THE FRONT CONSOLE....................................................................................................4-16
REMOVING THE FRONT PANEL.........................................................................................................4-17
REMOVING THE SINGLE DOSE DISPENSER ASSEMBLY.....................................................................4-18
REMOVING THE DIRECT DRIVE MOTOR...........................................................................................4-19
REMOVING THE BULK DISPENSE ASSEMBLY....................................................................................4-20
REMOVING THE DRAIN/RECIRCULATION PUMPS............................................................................4-22
REMOVING THE TUB ASSEMBLY.......................................................................................................4-23
SECTION 5 — CONNECTIVITY
INTERNET CONNECTIVITY GUIDE.......................................................................................................5-2
INITIAL SETUP......................................................................................................................................5-2
DOWNLOAD AND INSTALL WITH TOUCH SCREEN..............................................................................5-2
DOWNLOAD AND INSTALL WITH NON-TOUCH SCREEN.....................................................................5-2
TROUBLESHOOTING GUIDE................................................................................................................5-3
PRODUCT SPECIFICATIONS & WARRANTY INFORMATION SOURCES (inside back cover)
iv n Whirlpool & Maytag Front-Load Washers
SERVICE MANUAL
WHIRLPOOL & MAYTAG
27” FRONT-LOAD WASHERS
W11169652A
, FORWARD
This Whirlpool Service Manual, (Part No. W11169652A), provides the In-Home Service Professional
with service information for the “WHIRLPOOL & MAYTAG 27” FRONT-LOAD WASHERS.”
The Wiring Diagram used in this Service Manual is typical and should be used for training purposes
only. Always use the Wiring Diagram supplied with the product when servicing the washer.
For specific operating and installation information on the model being serviced, refer to the “Use and
Care Guide” or “Installation Instructions” provided with the washer.
GOALS AND OBJECTIVES
The goal of this Service Manual is to provide information that will enable the In-Home Service
Professional to properly diagnose malfunctions and repair the “WHIRLPOOL & MAYTAG FRONT-LOAD
WASHERS.”
The objectives of this Service Manual are to:
• Understand and follow proper safety precautions.
• Successfully troubleshoot and diagnose malfunctions.
• Successfully perform necessary repairs.
• Successfully return the washer to its proper operational status.
WHIRLPOOL CORPORATION assumes no responsibility for any repairs made on our
products by anyone other than authorized In-Home Service Professionals.
Copyright © 2019, Whirlpool Corporation, Benton Harbor, MI 49022
ii n Whirlpool & Maytag Front-Load Washers
, TABLE OF CONTENTS
WHIRLPOOL & MAYTAG FRONT-LOAD WASHERS
SECTION 1 — GENERAL INFORMATION
WASHER SAFETY..................................................................................................................................1-2
WHIRLPOOL CONTROL PANEL & FEATURES (HMI IN DOOR MODELS)...............................................1-3
WHIRLPOOL CONTROL PANEL & FEATURES (CONSOLE MODELS)......................................................1-4
MAYTAG CONTROL PANEL & FEATURES (CONSOLE MODELS)............................................................1-6
DISPENSERS - WHIRLPOOL WASHERS ONLY.......................................................................................1-9
DISPENSERS - MAYTAG WASHERS ONLY.............................................................................................1-9
MODEL & SERIAL NUMBER LOCATION.............................................................................................1-10
WIRING DIAGRAM LOCATION...........................................................................................................1-10
MODEL AND SERIAL NUMBER NOMENCLATURE.............................................................................1-11
CLEANING THE DRAIN PUMP FILTER/DRAINING RESIDUAL WATER................................................1-12
PRODUCT SPECIFICATIONS...............................................................................................................1-13
SECTION 2 — DIAGNOSTICS & TROUBLESHOOTING
WHIRLPOOL & MAYTAG DIAGNOSTICS (CONSOLE MODELS).............................................................2-2
WHIRLPOOL CONTROL PANEL.........................................................................................................2-2
MAYTAG CONTROL PANEL...............................................................................................................2-3
ABBREVIATIONS.............................................................................................................................2-4
DIAGNOSTIC GUIDE........................................................................................................................2-4
SERVICE DIAGNOSTIC MODE...........................................................................................................2-4
ACTIVATING SERVICE DIAGNOSTIC MODE.......................................................................................2-4
SERVICE DIAGNOSTIC MENU...........................................................................................................2-4
HUMAN-MACHINE INTERFACE (HMI) TEST......................................................................................2-5
SOFTWARE VERSION DISPLAY.........................................................................................................2-5
LOAD TEST AND QUICK SERVICE CYCLE...........................................................................................2-6
LOAD TEST CHART..........................................................................................................................2-6
QUICK SERVICE CYCLE CHART..........................................................................................................2-7
FAULT/ERROR CODES .....................................................................................................................2-8
WHIRLPOOL DIAGNOSTICS (LCD IN DOOR MODELS).........................................................................2-9
ABBREVIATIONS.............................................................................................................................2-9
DIAGNOSTIC GUIDE........................................................................................................................2-9
SERVICE DIAGNOSTIC MODE...........................................................................................................2-9
ACTIVATING SERVICE DIAGNOSTIC MODE.......................................................................................2-9
SERVICE DIAGNOSTIC MODE TESTS...............................................................................................2-10
COMPONENT ACTIVATION............................................................................................................2-11
QUICK SERVICE CYCLE...................................................................................................................2-12
FAULT/ERROR CODES........................................................................................................................2-13
TROUBLESHOOTING GUIDE..............................................................................................................2-16
MANUALLY UNLOCKING THE DOOR.................................................................................................2-20
SECTION 3 — COMPONENT TESTING
COMPONENT TESTING: SAFETY INFORMATION.................................................................................3-2
WIRING DIAGRAM - WHIRLPOOL WASHER, LCD IN DOOR MODELS.................................................3-3
WIRING DIAGRAM - WHIRLPOOL WASHER, CONSOLE MODELS.......................................................3-4
WIRING DIAGRAM - MAYTAG WASHER, CONSOLE MODELS..............................................................3-5
COMPONENT TESTING........................................................................................................................3-6
TEST #1: ACU POWER CHECK...............................................................................................................3-6
ACU BOARD/CONNECTORS & PINOUTS..............................................................................................3-7
TEST #2A: HUMAN-MACHINE INTERFACE (HMI) LCD IN DOOR MODELS...........................................3-8
TEST #2B: HUMAN-MACHINE INTERFACE (HMI) CONSOLE MODELS.................................................3-9
TEST #3: MOTOR CIRCUIT..................................................................................................................3-10
TEST #4: DOOR LOCK SYSTEM...........................................................................................................3-11
Continued on next page . . .
Whirlpool & Maytag Front-Load Washers n iii
, TABLE OF CONTENTS
WHIRLPOOL & MAYTAG FRONT-LOAD WASHERS
SECTION 3 — COMPONENT TESTING (CONTINUED)
TEST #5: DRUM LIGHT.......................................................................................................................3-12
TEST #6: WATER INLET VALVES..........................................................................................................3-13
TEST #7: WATER LEVEL SENSOR........................................................................................................3-14
TEST #8: DRAIN/RECIRCULATION PUMP...........................................................................................3-15
TEST #9: WASH HEATING ELEMENT...................................................................................................3-16
TEST #10: WASH TEMPERATURE SENSOR.........................................................................................3-17
TEST #11A: SINGLE DOSE DISPENSER................................................................................................3-18
TEST #11B: OPTIMAL DISPENSER-DOSING PUMP............................................................................3-19
TEST #12A: DRAWER BULK DISPENSER.............................................................................................3-20
TEST #12B: DRAWER BULK DISPENSER LEVEL SENSING...................................................................3-21
TEST #13: VENT FAN MOTOR.............................................................................................................3-22
TEST #14: VENT BAFFLE SOLENOID...................................................................................................3-23
TEST #15: DRY HEATING ELEMENT....................................................................................................3-24
TEST #16: DRY TEMPERATURE SENSOR.............................................................................................3-25
TEST #17: DRY BLOWER MOTOR.......................................................................................................3-26
SECTION 4 — COMPONENT ACCESS
REMOVING THE TOP PANEL................................................................................................................4-2
REMOVING THE REAR PANEL..............................................................................................................4-3
REMOVING THE WATER LEVEL SWITCH..............................................................................................4-4
REMOVING THE RFI FILTER.................................................................................................................4-5
REMOVING THE DRUM LIGHT.............................................................................................................4-6
REMOVING THE DVT FAN/VENT ASSEMBLY.......................................................................................4-7
REMOVING THE WATER INLET VALVES...............................................................................................4-8
REMOVING THE APPLIANCE CONTROL UNIT (ACU)...........................................................................4-9
REMOVING THE TOP REAR BRACKET................................................................................................4-10
REMOVING THE WASH HEATER/THERMISTOR ASSEMBLY...............................................................4-11
REMOVING THE DRYER HEATING CHANNEL ASSEMBLY..................................................................4-12
REMOVING THE CONDENSER DUCT ASSEMBLY...............................................................................4-13
REMOVING THE DOOR ASSEMBLY....................................................................................................4-14
REMOVING THE DOOR LOCK ASSEMBLY..........................................................................................4-15
REMOVING THE FRONT CONSOLE....................................................................................................4-16
REMOVING THE FRONT PANEL.........................................................................................................4-17
REMOVING THE SINGLE DOSE DISPENSER ASSEMBLY.....................................................................4-18
REMOVING THE DIRECT DRIVE MOTOR...........................................................................................4-19
REMOVING THE BULK DISPENSE ASSEMBLY....................................................................................4-20
REMOVING THE DRAIN/RECIRCULATION PUMPS............................................................................4-22
REMOVING THE TUB ASSEMBLY.......................................................................................................4-23
SECTION 5 — CONNECTIVITY
INTERNET CONNECTIVITY GUIDE.......................................................................................................5-2
INITIAL SETUP......................................................................................................................................5-2
DOWNLOAD AND INSTALL WITH TOUCH SCREEN..............................................................................5-2
DOWNLOAD AND INSTALL WITH NON-TOUCH SCREEN.....................................................................5-2
TROUBLESHOOTING GUIDE................................................................................................................5-3
PRODUCT SPECIFICATIONS & WARRANTY INFORMATION SOURCES (inside back cover)
iv n Whirlpool & Maytag Front-Load Washers
