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BSM2602 Assignment 2 (ANSWERS) Semester 1 2026 - DISTINCTION GUARANTEED

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Comprehensively structured BSM2602 Assignment 2 (ANSWERS) Semester 1 2026 - DISTINCTION GUARANTEED. Prepared to a distinction standard with detailed and well-developed responses.. e-PORTFOLIO 2 (Assessment 02): BSM2602 Marks allocated for feedback, neatness, structure and clear presentation of the portfolio regarding the following: - use of Arial font, size 12 - a neatly structured portfolio, providing clear evidence. (Sections and answers are numbered in the correct order) - provision of a reference list containing all sources consulted to answer the questions - use of the correct template, with student number provided in the header of the document - an updated table of contents Provide a summary of the tasks you've completed above (2 marks), as well as critical reflection on the skills they helped you to develop (2 marks). Note situations that you found difficult or challenging (2 marks), and any moments of professional insight (2 marks). Additional elements to cover to assist with your reflections (2 marks):  What did I learn from this assignment?  What did I find difficult and what did I find easy?  What did I enjoy or not enjoy?  Have my knowledge and understanding of operations management and globalisation and internationalisation increased?  What impact has my learning experience had on my behaviour at work?  How am I using the knowledge learnt in my personal life or work environment? List the learning outcomes for lesson 4 and work through this lesson. In working through this lesson, document your progress and answers to activities provided in the lesson in your refection journal, demonstrating both your theoretical knowledge and practical knowledge (10 marks). List of learning outcomes {insert learning outcomes} Provide evidence of engagement in lesson content and activities (use the list below as headings). For this activity, you should do the following: - Include a table (see the summary table at the start of the lesson) and the days you have worked through the contents of the lesson. - Provide your notes on the Introduction to globalisation video. - Answer the „translation fail related‟ question. - Activity completion of learning journal entry 1 for What can I submit for additional marks (see mark allocation 9 to 10 marks): - Additional reading or video material that you have linked with at least two different learning objectives. (Provide your notes on how the material and or course content links with the learning outcomes.) - An online (free) short course on globalisation and internationalisation that you have linked with a learning objective. (Provide your notes on how the course content links with the learning outcome; also include your completion certificate or badge of completion.) Provide your notes on the Reasons why organisations would like to become multinationals video. - Activity completion for learning journal entry 2 for lesson 4. For this activity, your practical examples should be included. - Activity completion for learning journal entry 3 for lesson 4. - Activity completion for learning journal entry 4 for lesson 4. For this activity, your practical examples should be included. - Activity completion for learning journal entry 5 for lesson 4. - Provide your answer to the question: “What human resource term pops into your mind when you hear the words „human resource management‟ (HRM)?” Include a table (see the summary table at the start of the lesson) and the days you have worked through the contents of the lesson. - Provide your notes on the Introduction to operations management video. - Provide your notes on the Starbucks case study video. - Provide your notes on the job description of an OPS manager. - Activity completion for learning journal entry 1 for lesson 3. - Provide your notes on the Operations performance objectives video. - Provide your notes on the Types of production systems video. - Provide answers to the EOQ-related activity. - Activity completion for learning journal entry 2 for lesson 3. - Activity completion for learning journal entry 3 for lesson 3. - Reflection notes for the word search activity. - Activity completion for learning journal entry 4 for lesson 3. For this activity, you can take a screenshot of your database entry. - Evidence of your submission of self-assessment 03 (mark must also be evident). - A screenshot of your answer to the “What do you expect to learn in the next lesson on globalisation and internationalisation?” activity List the learning outcomes for lesson 3 and work through this lesson. In working through this lesson, document your progress and answers to activities provided in the lessons in your refection journal, demonstrating both your theoretical knowledge and practical knowledge (10 marks). List of learning outcomes: {insert learning outcomes} Provide evidence of engagement in lesson content and activities (use the list below as headings). For this activity you should do the following: Additional reading or video material that you have linked with at least two different learning objectives. (Provide your notes on how the material and or course content links with the learning outcomes.) - An online (free) short course on OPS, which you have linked with a learning objective. (Provide your notes on how the course content links with the learning outcome; also include your completion certificate or badge of completion.) - Find another OPS-related job description. (Include a screenshot and URL link to the job description and link the key concepts in the job description with the content of the lesson.)

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BSM2602
Assignment 2 Semester 1 2026
Unique number:
Due Date: 22 April 2026
QUESTION 1: OPERATIONS MANAGEMENT

List of Learning Outcomes for Lesson 3

According to Lesson 3, after completing this lesson you should be able to:

1. Discuss the concept of operations management.

2. Outline the elements of operations management using examples.

3. Analyse the operations strategy and show how it is linked to operations design and
business strategy.

4. Discuss operations planning and control activities using examples.

5. Indicate how operations planning and control activities interact with other business
functions.




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, For additional support +27 81 278 3372

QUESTION 1: OPERATIONS MANAGEMENT

List of Learning Outcomes for Lesson 3

According to Lesson 3, after completing this lesson you should be able to:

1. Discuss the concept of operations management.

2. Outline the elements of operations management using examples.

3. Analyse the operations strategy and show how it is linked to operations
design and business strategy.

4. Discuss operations planning and control activities using examples.

5. Indicate how operations planning and control activities interact with other
business functions.




Reflection Journal: Lesson 3 Progress Record

Table: Days Worked Through Lesson 3


Date Lesson Content Covered Time Spent


Day 1 Introduction + Intro Video + Starbucks Case Study 2 hours


Day 2 OPS Manager Job Description + Learning Journal Entry 1 2 hours


Day 3 Operations Performance Objectives + Activity 3.2 2 hours


Day 4 Types of Production Systems + EOQ Activity 2 hours


Day 5 Learning Journal Entries 2, 3, 4 + Self-Assessment 4 hours

, For additional support +27 81 278 3372



Notes on Introduction to Operations Management Video

Operations management is the management of systems and processes that create
goods or provide services. It ensures businesses run smoothly by coordinating
forecasting, scheduling, inventory management, purchasing, quality assurance,
employee motivation, and distribution. Goods are physical products such as phones
and cars, while services are activities that create value such as transport or
healthcare. Supply chains are central because they connect raw materials to final
customer delivery. The video showed that operations management helps businesses
improve productivity, customer satisfaction, quality, and profitability.




Notes on Starbucks Case Study Video

Starbucks demonstrates operations management through its balance of quality,
speed, flexibility, and premium pricing. Starbucks offers high product variety with
thousands of beverage customization options. Their premium pricing reflects higher
quality ethically sourced coffee beans. Delivery speed is fast, averaging about 30
seconds per standard drink, though customised drinks increase waiting time.
Starbucks uses a process flow involving customer ordering, payment, drink
preparation, and delivery. One challenge Starbucks faces is market saturation
caused by too many stores in close proximity, reducing profitability.




Notes on Job Description of an OPS Manager

An operations manager is responsible for overseeing production systems, managing
resources, controlling inventory, ensuring compliance, improving operational
efficiency, and maintaining quality standards. The manager must forecast demand,
supervise staff, coordinate supply chains, and implement systems that reduce waste
and improve productivity. Strategic planning and process improvement are also
major responsibilities.

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