Six Sigma Green Belt AIGPE Exam with accurate detailed answers

2



Six Sigma Green Belt AIGPE Exam with accurate detailed
|| || || || || || || || ||




answers



QUALITY - ✔✔Degree to which a set of inherent characteristics of a product or service,
|| || || || || || || || || || || || || || ||




fulfill requirements - ISO
|| || ||




Explain DMAIC - ✔✔DEFINE || || ||




MEASURE ||




ANALYZE

IMPROVE

CONTROL



Voice Of Customer Requirements (VOC Steps) - ✔✔1. Take the exact voice of customer
|| || || || || || || || || || || || ||




2. Excerpts from customers showcasing need
|| || || || ||




3. Critical to Quality (CTQ) requirements - write customer need in measurable terms
|| || || || || || || || || || || ||




Explain the Cause-Solution Matrix
|| || ||




(x axis label: SOLUTION, y: CAUSE) - ✔✔x axis groups: simple | complex
|| || || || || || || || || || || ||




y axis groups:
|| ||




unknown

----

known

----------------

simple x known: Just Do It, Kaizen
|| || || || || ||




simple x unknown: Seek Expert
|| || || || ||

,2


complex x known: Lean|| || ||




complex x unknown: Six Sigma
|| || || ||




Define Statistics - ✔✔Statistics is a way to get information from data
|| || || || || || || || || || ||




What are the two branches of Statistics - ✔✔Descriptive Statistics: Method organizing and
|| || || || || || || || || || || || ||




presenting data in a convenient and informative way (uppercase "N")
|| || || || || || || || ||




Inferential Statistics: Methods used to draw conclusions of populations based on a sample
|| || || || || || || || || || || || ||




(lowercase "n") ||




What are the two measures of Descriptive Statistics? - ✔✔Measures of Central Tendency:
|| || || || || || || || || || || || ||




Mean, Median, Mode, Quartiles
|| || ||




Measures of Variance: || || ||




Standard Deviation, Variance, Range
|| || ||




What are the steps of the Define phase? - ✔✔Q: What problem are you trying to solve?
|| || || || || || || || || || || || || || || ||




1. Understand customer & business requirements
|| || || || ||




2. Complete the project charter
|| || || ||




3. Complete high-level as-is process map
|| || || || ||




4. Toll gate review
|| || ||




What are the steps of the Measure phase? - ✔✔Q: What is the extent of the problem?
|| || || || || || || || || || || || || || || ||




1. Identify what to measure
|| || || ||




2. Plan and collect data
|| || || || ||




3. Determine baseline performance
|| || || ||

, 2


4. Toll gate review
|| || ||




What are the steps of the Analyze phase? - ✔✔Q: Why is the problem occurring?
|| || || || || || || || || || || || || ||




1. Identify performance gaps
|| || ||




2. Ascertain critical root-causes
|| || ||




3. Validate root-causes
|| ||




4. Toll gate review
|| || ||




What are the steps of the Improve phase? - ✔✔What do you propose to do and why?
|| || || || || || || || || || || || || || || ||




1. Generate, prioritize and select solutions
|| || || || ||




2. Pilot solution(s)
|| ||




3. Validate impact of solution(s)
|| || || ||




4. Toll gate review
|| || ||




What are the steps of the Control phase? - ✔✔Q. How will you ensure that the problem
|| || || || || || || || || || || || || || || || ||




stays fixed?
||




1. Institutionalize the solution(s)
|| || ||




2. Replicate and share best practices
|| || || || ||




3. Celebrate and recognize success
|| || || ||




4. Toll gate review
|| || ||




What are some tools used to identify the problem? (Define: step 1) - ✔✔Voice of Customer
|| || || || || || || || || || || || || || || ||




(VOC)

Affinity Diagram ||




Translating Needs to Requirements || || ||




Kano Analysis
||