2
AIGPE Lean Six Sigma White Belt Certification Study Guide || || || || || || || || ||
questions with accurate detailed answers || || || ||
What is quality to an organization? - ✔✔- Meeting customer expectations
|| || || || || || || || || ||
- Understanding customer requirements
|| || ||
- Designing products and services that satisfy those requirements
|| || || || || || || ||
- Developing processes that are capable of producing those products and services
|| || || || || || || || || || ||
- Controlling and Managing those processes so they consistently deliver to their capabilities
|| || || || || || || || || || || ||
- More than a metric or jargon
|| || || || || ||
- It is the very PURPOSE of an Organization's EXISTENCE
|| || || || || || || || ||
What is quality to a customer? - ✔✔- Problem Resolution
|| || || || || || || || ||
- On-Time Service
|| ||
- Correct Solution At The First Time
|| || || || || ||
Joseph M. Juran's philosophy of quality management - ✔✔"Fitness for use. Those product
|| || || || || || || || || || || || ||
features which meet the needs of customers and thereby provide product satisfaction.
|| || || || || || || || || || || ||
Freedom from deficiencies." || ||
W. Edwards Deming's philosophy of quality management - ✔✔"Quality is defined from the
|| || || || || || || || || || || || ||
customer's point of view as anything that enhances their satisfaction."
|| || || || || || || || ||
American Society For Quality's (ASQ) philosophy of quality management - ✔✔"The totality
|| || || || || || || || || || || ||
of features and characteristics of a product or service that bear on its ability to satisfy stated
|| || || || || || || || || || || || || || || || ||
or implied needs."
|| ||
, 2
Walter Shewhart devised what technique? - ✔✔Quality Control Charts
|| || || || || || || ||
When were Quality Control Charts devised? - ✔✔Mid 1920's
|| || || || || || || ||
What are Quality Control Charts? - ✔✔- Used graphs to monitor a business process
|| || || || || || || || || || || || ||
- Identified whether the process is predictable
|| || || || || ||
- OR if special causes were affecting the process
|| || || || || || || ||
When were Quality Circles devised? - ✔✔1979
|| || || || || ||
What are Quality Circles? - ✔✔- Originated in Japan
|| || || || || || || ||
- Are self-improvement study groups
|| || || ||
- Composed of a small number of employees and their supervisors
|| || || || || || || || || ||
When was the Statistical Process Control (SPC) devised? - ✔✔Mid 1980's
|| || || || || || || || || ||
What is a Statistical Process Control (SPC)? - ✔✔An application of statistical techniques to
|| || || || || || || || || || || || || ||
control a process || ||
- Control Charts
|| ||
- Detection of Variation
|| || ||
- Common Cause Variation
|| || ||
- Special Cause Variation
|| || ||
When was the ISO 9000 Standards (INTERNATIONAL ORGANIZATION FOR
|| || || || || || || || ||
STANDARDIZATION) devised? - ✔✔1987 || || ||
AIGPE Lean Six Sigma White Belt Certification Study Guide || || || || || || || || ||
questions with accurate detailed answers || || || ||
What is quality to an organization? - ✔✔- Meeting customer expectations
|| || || || || || || || || ||
- Understanding customer requirements
|| || ||
- Designing products and services that satisfy those requirements
|| || || || || || || ||
- Developing processes that are capable of producing those products and services
|| || || || || || || || || || ||
- Controlling and Managing those processes so they consistently deliver to their capabilities
|| || || || || || || || || || || ||
- More than a metric or jargon
|| || || || || ||
- It is the very PURPOSE of an Organization's EXISTENCE
|| || || || || || || || ||
What is quality to a customer? - ✔✔- Problem Resolution
|| || || || || || || || ||
- On-Time Service
|| ||
- Correct Solution At The First Time
|| || || || || ||
Joseph M. Juran's philosophy of quality management - ✔✔"Fitness for use. Those product
|| || || || || || || || || || || || ||
features which meet the needs of customers and thereby provide product satisfaction.
|| || || || || || || || || || || ||
Freedom from deficiencies." || ||
W. Edwards Deming's philosophy of quality management - ✔✔"Quality is defined from the
|| || || || || || || || || || || || ||
customer's point of view as anything that enhances their satisfaction."
|| || || || || || || || ||
American Society For Quality's (ASQ) philosophy of quality management - ✔✔"The totality
|| || || || || || || || || || || ||
of features and characteristics of a product or service that bear on its ability to satisfy stated
|| || || || || || || || || || || || || || || || ||
or implied needs."
|| ||
, 2
Walter Shewhart devised what technique? - ✔✔Quality Control Charts
|| || || || || || || ||
When were Quality Control Charts devised? - ✔✔Mid 1920's
|| || || || || || || ||
What are Quality Control Charts? - ✔✔- Used graphs to monitor a business process
|| || || || || || || || || || || || ||
- Identified whether the process is predictable
|| || || || || ||
- OR if special causes were affecting the process
|| || || || || || || ||
When were Quality Circles devised? - ✔✔1979
|| || || || || ||
What are Quality Circles? - ✔✔- Originated in Japan
|| || || || || || || ||
- Are self-improvement study groups
|| || || ||
- Composed of a small number of employees and their supervisors
|| || || || || || || || || ||
When was the Statistical Process Control (SPC) devised? - ✔✔Mid 1980's
|| || || || || || || || || ||
What is a Statistical Process Control (SPC)? - ✔✔An application of statistical techniques to
|| || || || || || || || || || || || || ||
control a process || ||
- Control Charts
|| ||
- Detection of Variation
|| || ||
- Common Cause Variation
|| || ||
- Special Cause Variation
|| || ||
When was the ISO 9000 Standards (INTERNATIONAL ORGANIZATION FOR
|| || || || || || || || ||
STANDARDIZATION) devised? - ✔✔1987 || || ||
