2
Six Sigma Lean Six Sigma Green Belt (AIGPE) Exam with
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precise detailed solutions || ||
What is Six Sigma? - ✔✔Six Sigma is a defined and disciplined business methodology to
|| || || || || || || || || || || || || || ||
increase customer satisfaction and profitability by streamlining operations, improving
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quality and eliminating defects in every process company-wide.
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What does ASQ stand for? - ✔✔American Society for Quality
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What does COPC stand for? - ✔✔Customer Operations Performance Centre
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what does ISO stand for? - ✔✔International Standards Organization
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Quality occurs as a result of 4 activities. What are those activities? - ✔✔• Understanding
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customer requirements. ||
• Designing products and services that satisfy those requirements.
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• Developing processes that are capable of producing those products and services.
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• Controlling and managing those processes so they consistently deliver to their capabilities.
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What does BPR stand for? - ✔✔Business process reengineering
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When is a BPR used? - ✔✔A BPR project is executed when the process reaches its
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saturation level of performance. || || ||
, 2
What is the saturation level of business performance? - ✔✔When a process has reached the
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maximum limit of performance levels and this cannot be improved, this situation is termed
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as the saturation level of business performance.
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What is the key focus of Six Sigma? - ✔✔The key focus of Six Sigma is to align and maintain
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business processes.
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What is the key focus of BPR? - ✔✔The key focus of BPR is Radical Redesign of the process.
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What are the business drivers for BPR? - ✔✔The business drivers for BPR are recession and
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changing markets. ||
What are the business drivers for Six Sigma? - ✔✔The business drivers for Six Sigma are
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value driven customer demands.
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What is the goal of Six Sigma? - ✔✔The goal of Six sigma is process alignment.
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What is the goal of BPR? - ✔✔The goal of BPR is streamlining the process.
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What is a Project Champion? - ✔✔A project champion is generally a business leader or a
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senior manager. ||
• Provides overall 6 sigma vision.
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• Provides funding and resources for the project.
|| || || || || || ||
Six Sigma Lean Six Sigma Green Belt (AIGPE) Exam with
|| || || || || || || || || ||
precise detailed solutions || ||
What is Six Sigma? - ✔✔Six Sigma is a defined and disciplined business methodology to
|| || || || || || || || || || || || || || ||
increase customer satisfaction and profitability by streamlining operations, improving
|| || || || || || || || ||
quality and eliminating defects in every process company-wide.
|| || || || || || ||
What does ASQ stand for? - ✔✔American Society for Quality
|| || || || || || || || ||
What does COPC stand for? - ✔✔Customer Operations Performance Centre
|| || || || || || || || ||
what does ISO stand for? - ✔✔International Standards Organization
|| || || || || || || ||
Quality occurs as a result of 4 activities. What are those activities? - ✔✔• Understanding
|| || || || || || || || || || || || || || ||
customer requirements. ||
• Designing products and services that satisfy those requirements.
|| || || || || || || ||
• Developing processes that are capable of producing those products and services.
|| || || || || || || || || || ||
• Controlling and managing those processes so they consistently deliver to their capabilities.
|| || || || || || || || || || || ||
What does BPR stand for? - ✔✔Business process reengineering
|| || || || || || || ||
When is a BPR used? - ✔✔A BPR project is executed when the process reaches its
|| || || || || || || || || || || || || || || ||
saturation level of performance. || || ||
, 2
What is the saturation level of business performance? - ✔✔When a process has reached the
|| || || || || || || || || || || || || || ||
maximum limit of performance levels and this cannot be improved, this situation is termed
|| || || || || || || || || || || || || ||
as the saturation level of business performance.
|| || || || || ||
What is the key focus of Six Sigma? - ✔✔The key focus of Six Sigma is to align and maintain
|| || || || || || || || || || || || || || || || || || ||
business processes.
|| ||
What is the key focus of BPR? - ✔✔The key focus of BPR is Radical Redesign of the process.
|| || || || || || || || || || || || || || || || || ||
What are the business drivers for BPR? - ✔✔The business drivers for BPR are recession and
|| || || || || || || || || || || || || || || ||
changing markets. ||
What are the business drivers for Six Sigma? - ✔✔The business drivers for Six Sigma are
|| || || || || || || || || || || || || || || ||
value driven customer demands.
|| || ||
What is the goal of Six Sigma? - ✔✔The goal of Six sigma is process alignment.
|| || || || || || || || || || || || || || ||
What is the goal of BPR? - ✔✔The goal of BPR is streamlining the process.
|| || || || || || || || || || || || || ||
What is a Project Champion? - ✔✔A project champion is generally a business leader or a
|| || || || || || || || || || || || || || || ||
senior manager. ||
• Provides overall 6 sigma vision.
|| || || || ||
• Provides funding and resources for the project.
|| || || || || || ||
