Six Sigma Green Belt Certification Exam with accurate detailed answers

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Six Sigma Green Belt Certification Exam with accurate
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detailed answers ||




Quality - ✔✔The perception of a product or service on an individuals mind
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AIGPE - ✔✔Advanced Innovation Group Pro Excellence
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ASQ - ✔✔American Society for Quality
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COPC - ✔✔Customer Operations Performance Center
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ISO - ✔✔International Organization for Standardization
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BPR - ✔✔Business process reengineering
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Six Sigma - ✔✔A defined and disciplined business methodology to increase customer
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satisfaction and profitability by streamlining operations, improving quality and eliminating
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defects in every process company wide
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DPMO - ✔✔defects per million opportunities
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Genshi Genbutsu - ✔✔Go and see yourself
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Poka-yoke - ✔✔mistake proofing || || ||

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Kaizen - ✔✔Change for the better
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Cause Solution Matrix - ✔✔Causes (know and unknown) and Solutions (simple and
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complex)



Data - ✔✔Data is facts, especially numerical fasts, collect together for reference or
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information



Information - ✔✔Knowledge communicated concerning some particular fact
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Inferential Statistics - ✔✔A set of methods used to draw conclusions or inferences about
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characteristics of populations based on data from a sample || || || || || || || ||




Descriptive Statistics - ✔✔A method of organizing, and presenting data in a convenient and
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informative way ||




Mean - ✔✔The arithmetic average computed by summing all the values in the dataset and
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dividing the sum by the number of data values
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Median - ✔✔The middle number in the data set, (n/2), when arranged in ascending order
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(small to large) || ||




Mode - ✔✔The most frequently occurring data point in the data set
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Quartiles - ✔✔Any of the three values (mean, median, mode) which divide the sorted data
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set into four equal parts, so that each part represents one fourth of the sampled population
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Standard Deviation - ✔✔The average distance of all data points from the mean of the data
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set. Excel formula: =stdev(data set)
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Variance - ✔✔the square of the standard deviation. Excel formula: =var(data set) or
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=standard deviation^2 ||




Range - ✔✔The largest value in a data set and the smallest value in a data set. Excel
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formula: =max(data set) and =min(data set) then: =max-min
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Interquartile Range (IQR) - ✔✔When calculating the quartiles, you will subtract the 3rd
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quartile from the 1st quartile || || || ||




Process Baseline - ✔✔The average, long-term performance level of a process when all the
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input variables in the process are running in an unconstrained fashion
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Process Entitlement - ✔✔The best case, short-term performance level of a process when all
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the input variables in the process are centered and in control
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Process Benchmark - ✔✔The performance level of the process is deemed by comparison to
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the best process possible. It takes us to the best that anyone has ever done. Practically, this
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means researching and finding the best that has ever been done in the industry.
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DMAIC - ✔✔The DMAIC roadmap is comprised of five phases: define, measure, analyze,
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improve, and control. It's a data-driven process or strategy used for process improvements.
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Each phase includes three steps that must be followed in succession.
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Define - ✔✔What problem are you trying to solve? Involves three steps:
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1. Understand customer & business requirements
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