MSSC CLA Certified Logistics Associate
Exam Terminology | Verified Terms and
Correct Definitions | Logistics
Certification Prep | Grade A
Exam Structure:
Subject: MSSC CLA (Certified Logistics Associate) Exam Terminology
Source: MSSC CLA Exam Terms Document
Format: Definition-Based (Term and Correct Definition)
1. Audit
Correct Answer: An objective comparison of actions to policies and plans.
Rationale:
1. Audits verify that actual practices align with documented policies and
procedures.
2. They are objective, meaning independent and unbiased.
3. The goal is to identify gaps and ensure compliance.
2. Automated Guided Vehicle (AGV) System
Correct Answer: A transportation network that automatically routes one
or more material handling devices, such as carts or pallet trucks, and
positions them at predetermined destinations without operator
intervention.
Rationale:
1. AGVs follow predefined paths using wires, magnets, or sensors.
2. They operate without direct human control.
3. Common in warehouses and manufacturing for material transport.
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3. Bar code
Correct Answer: A series of alternating bars and spaces printed or
stamped on parts, containers, labels, or other media, representing encoded
information that can be read by electronic readers.
Rationale:
1. Barcodes encode data such as product numbers or serial numbers.
2. Scanners read reflected light from black bars and white spaces.
3. Used for inventory tracking, shipping, and point-of-sale systems.
4. Cross-functional team
Correct Answer: A set of individuals from various departments assigned
to a specific task such as implementing new computer software.
Rationale:
1. Members bring diverse expertise from different departments.
2. Improves problem-solving by incorporating multiple perspectives.
3. Common for projects like software implementation or process
improvement.
5. Cross-training
Correct Answer: Providing training or experience in several different
areas (e.g., training an employee on several machines).
Rationale:
1. Cross-training increases workforce flexibility.
2. Allows employees to cover multiple roles during absences or peak
demand.
3. Improves employee skills and job satisfaction.
6. Customer relationship management (CRM)
Correct Answer: A marketing philosophy based on putting the customer
first. The collection and analysis of information designed for sales and
marketing decision support (as contrasted to enterprise resources planning
information) to understand and support existing and potential customer
needs.
Rationale:
1. CRM focuses on customer needs and preferences.
2. Data collected supports sales, marketing, and service decisions.
3. Differs from ERP, which focuses on internal operations.