Single Payer - Answers in a healthcare system, only one entity—usually the central government—
pays for care, drawing on funds collected as taxes
National Health Insurance - Answers a system in which the central government is the insurer for all
the people, and private providers or organizations deliver services
Out of pocket - Answers a phrase that indicates that individuals pay for services themselves, and if
they have private insurance, they then collect reimbursement from the insurer
World Health Organization - Answers strives to coordinate the world's response to health
emergencies, to promote well-being, to prevent disease, and to expand access to healthcare.
care coordinator - Answers a health and human services professional trained to help individuals
manage the continuum of care
healthcare provider - Answers an individual administering to those who are sick or injured by giving
appropriate medical care
social services providers - Answers those that offer benefits or services regarding basic human needs
Accountable Care Organizations (ACO) - Answers are a specific example of a care coordination system
used by the Centers for Medicare and Medicaid Services (CMS) for Medicare and Medicaid patients
patient advocate - Answers a person who helps support individuals within the healthcare system by
helping individuals understand their care, ask the correct questions, and understand their healthcare
options
mobilizer - Answers a person who works in a community to help the community members identify
needs, resources, and services
health education specialist - Answers also known as a health educator, develops health education
programming and provides education about health and wellness services to individuals in the health
and human services system
community health worker - Answers a person who works primarily in the community to provide
health screenings and functions as a connection among healthcare workers, facilities, and community
members
social and human services assistant - Answers a person who works with social workers and other
human service workers to assist in paperwork completion, locating provider and community
resources, and finding resources for in-home support for individuals in the health and human services
system
social worker - Answers an individual with a degree in social work who provides social support and
direct service and counseling support to individuals in various health and human services settings
health information technology - Answers computerized programs used in healthcare to store medical
data and allow it to be legally shared among providers, patients, payers, and other entities
information technology manager - Answers supervisor of technologists responsible for a
computerized health information system
healthcare administrator - Answers an individual that works within healthcare organizations to
develop and maintain policies and procedures, and support management of a facility or organization's
staff, finances, and programs
verbal communication - Answers communication through words and letters
nonverbal communication - Answers communication through gestures and body language
negotiation - Answers to discuss and reach a mutual agreement
persuade - Answers convince someone, especially after persisting
advocate - Answers provide support and recommendations for a particular cause
networking - Answers making connections with other people or organizations
cultural competence - Answers the ability to communicate with others effectively by understanding
their cultures and customs
values - Answers standards and principles that individuals or groups adopt to manage acceptable
behavior
ethical decisions - Answers decisions based on values
acute illness - Answers any medical condition with sudden onset and a short duration; some may be
self-limiting, while others may require medical intervention
chronic illness - Answers a persistent ailment with a longer duration, which typically has a longer-
term impact on daily function and can require ongoing medical intervention