OPERATIONS AND SUPPLY CHAIN
MANAGEMENT EXAM SCRIPT FINAL
PAPER 2026 FULL SOLUTION QUESTIONS
AND ANSWERS
●● Operations Management. Answer: The systematic design, direction,
and control of processes that transform inputs into services and products.
●● Supply Chain Management. Answer: The synchronization of a firm's
processes with those of its suppliers and customers to match the flow of
materials, services, and information with customer demand.
●● Manufacturing Process. Answer: A process that changes the physical
properties of materials; results in a tangible, storable output.
●● Service Process. Answer: A process that produces intangible, non-
storable outputs; often requires high customer contact.
●● Productivity. Answer: A basic measure of performance; the ratio of
outputs to inputs.
●● Competitive Priorities. Answer: The critical dimensions a process or
supply chain must possess to satisfy its internal or external customers
(e.g., Low-cost, Top Quality, Delivery Speed).
, ●● Order Winners. Answer: A criterion customers use to differentiate the
services or products of one firm from those of another (the reason they
choose you).
●● Order Qualifiers. Answer: Minimum level required from a set of
product characteristics for a firm to do business in a particular market
segment.
●● Week 2. Answer: Manufacturing & Service Processes
●● Product-Process Matrix. Answer: A model that brings together three
elements: volume, product customization, and process characteristics.
●● Job Process. Answer: High customization and low volume; work is
unique to each order.
●● Line Process. Answer: High volume and standardized products; work
flows in a fixed sequence.
●● Customer-Contact Matrix. Answer: A model relating the degree of
customer contact, process divergence, and flow.
MANAGEMENT EXAM SCRIPT FINAL
PAPER 2026 FULL SOLUTION QUESTIONS
AND ANSWERS
●● Operations Management. Answer: The systematic design, direction,
and control of processes that transform inputs into services and products.
●● Supply Chain Management. Answer: The synchronization of a firm's
processes with those of its suppliers and customers to match the flow of
materials, services, and information with customer demand.
●● Manufacturing Process. Answer: A process that changes the physical
properties of materials; results in a tangible, storable output.
●● Service Process. Answer: A process that produces intangible, non-
storable outputs; often requires high customer contact.
●● Productivity. Answer: A basic measure of performance; the ratio of
outputs to inputs.
●● Competitive Priorities. Answer: The critical dimensions a process or
supply chain must possess to satisfy its internal or external customers
(e.g., Low-cost, Top Quality, Delivery Speed).
, ●● Order Winners. Answer: A criterion customers use to differentiate the
services or products of one firm from those of another (the reason they
choose you).
●● Order Qualifiers. Answer: Minimum level required from a set of
product characteristics for a firm to do business in a particular market
segment.
●● Week 2. Answer: Manufacturing & Service Processes
●● Product-Process Matrix. Answer: A model that brings together three
elements: volume, product customization, and process characteristics.
●● Job Process. Answer: High customization and low volume; work is
unique to each order.
●● Line Process. Answer: High volume and standardized products; work
flows in a fixed sequence.
●● Customer-Contact Matrix. Answer: A model relating the degree of
customer contact, process divergence, and flow.
