ASQ Pre-Test Questions & Answers16
Which of the following quality gurus is credited as the Father of Statistical Quality Control, or
SQC?
A. Walter F. Shewart
B. Dr. W. Edwards Deming
C. Joseph M. Juran
D. Kaoru Ishikawa - ANSWERS-A. Walter F. Shewart
The factory system is a product of the Industrial Revolution in Europe. How was quality
guaranteed during this era?
A. By marking flawless goods with a special mark or symbol
B. Through laborer skill and supplemented by audits and inspections
C. Using statistical techniques to see whether a process is stable and in control
D. By focusing on improving all organizational processes through the people who used them -
ANSWERS-B. Through laborer skill and supplemented by audits and inspections
The US response to Japanese market gains, emphasizing not only statistics but approaches that
embraced the entire organization, became known as what?
A. Company-Wide Quality Control, or CWQC
B. The Pareto Principle
C. Total Quality Management, or TQM
D. Statistical Quality Control, or SQC - ANSWERS-C. Total Quality Management, or TQM
Which of the following quality gurus is generally credited with developing the concept of "total
quality control" during the late 1940s?
A. Joseph M. Juran
,B. Philip B. Crosby
C. Taiichi Ohno
D. Dr. Armand V. Feigenbaum - ANSWERS-D. Dr. Armand V. Feigenbaum
Which of the following quality gurus first advised organizations to concentrate on the vital few
problem sources and not become sidetracked by those of lesser importance?
A. Joseph M. Juran
B. Kaoru Ishikawa
C. Philip B. Crosby
D. Dr. W. Edwards Deming - ANSWERS-A. Joseph M. Juran
Which of the following is the best definition of quality in a restaurant setting?
A. A server provides menu options in response to a customer request
B. The table, chairs, dishes, and utensils are clean and unbroken
C. A server delivers food that matches the menu description
D. The food arrives within a reasonable timeframe - ANSWERS-C. A server delivers food that
matches the menu description
What is the most important action that managers can take to increase employee involvement,
empowerment, and engagement?
A. Delegate authority to act in support of the mission
B. Allow employees to serve on process improvement teams
C. Establish reward and recognition events
D. Provide educational training and resources - ANSWERS-A. Delegate authority to act in
support of the mission
Comfy Covers produces 5000 disposable products per day, and ships these across the world to
pre-ordered customers. Comfy Covers strives to deliver consistent products on time, with
, excellent customer service. Business has grown, and Comfy Covers must now deliver 5600
products per day to meet demand. Which of the following statements represents the definition
of quality at Comfy Covers?
A. Fill repeat orders just at 95%
B. Product standards determine maximum product throughout
C. Product output is positively correlated to throughput speed
D. Product defect rate is at three sigma - ANSWERS-B. Product standards determine maximum
product throughout
When developing a quality plan, which of the following approaches would best demonstrate a
first step in the planning process?
A. Identify a strategic priority of reducing production costs
B. Develop specific action steps to reduce production costs
C. Identify customer and supplier needs and expectations
D. Analyze current production process and result variations - ANSWERS-A. Identify a strategic
priority of reducing production costs
Adam has been working as an Auditor for three years now, and has indicated interest in further
growth and development to benefit his company. His manager values Adam, and would like to
retain him in the organization. Which of the following manager actions would help Adam deliver
his best for the organization?
A. Assign Adam to lead a new performance improvement project
B. Assign Adam to another department that needs his auditing services
C. Provide an opportunity for Adam to learn and use two additional audit processes
D. Provide an opportunity for Adam to increase his responsibilities and work authority. -
ANSWERS-D. Provide an opportunity for Adam to increase his responsibilities and work
authority.
When differentiating between a system and a process, which of the following statements best
describes an element of a process versus a system?
Which of the following quality gurus is credited as the Father of Statistical Quality Control, or
SQC?
A. Walter F. Shewart
B. Dr. W. Edwards Deming
C. Joseph M. Juran
D. Kaoru Ishikawa - ANSWERS-A. Walter F. Shewart
The factory system is a product of the Industrial Revolution in Europe. How was quality
guaranteed during this era?
A. By marking flawless goods with a special mark or symbol
B. Through laborer skill and supplemented by audits and inspections
C. Using statistical techniques to see whether a process is stable and in control
D. By focusing on improving all organizational processes through the people who used them -
ANSWERS-B. Through laborer skill and supplemented by audits and inspections
The US response to Japanese market gains, emphasizing not only statistics but approaches that
embraced the entire organization, became known as what?
A. Company-Wide Quality Control, or CWQC
B. The Pareto Principle
C. Total Quality Management, or TQM
D. Statistical Quality Control, or SQC - ANSWERS-C. Total Quality Management, or TQM
Which of the following quality gurus is generally credited with developing the concept of "total
quality control" during the late 1940s?
A. Joseph M. Juran
,B. Philip B. Crosby
C. Taiichi Ohno
D. Dr. Armand V. Feigenbaum - ANSWERS-D. Dr. Armand V. Feigenbaum
Which of the following quality gurus first advised organizations to concentrate on the vital few
problem sources and not become sidetracked by those of lesser importance?
A. Joseph M. Juran
B. Kaoru Ishikawa
C. Philip B. Crosby
D. Dr. W. Edwards Deming - ANSWERS-A. Joseph M. Juran
Which of the following is the best definition of quality in a restaurant setting?
A. A server provides menu options in response to a customer request
B. The table, chairs, dishes, and utensils are clean and unbroken
C. A server delivers food that matches the menu description
D. The food arrives within a reasonable timeframe - ANSWERS-C. A server delivers food that
matches the menu description
What is the most important action that managers can take to increase employee involvement,
empowerment, and engagement?
A. Delegate authority to act in support of the mission
B. Allow employees to serve on process improvement teams
C. Establish reward and recognition events
D. Provide educational training and resources - ANSWERS-A. Delegate authority to act in
support of the mission
Comfy Covers produces 5000 disposable products per day, and ships these across the world to
pre-ordered customers. Comfy Covers strives to deliver consistent products on time, with
, excellent customer service. Business has grown, and Comfy Covers must now deliver 5600
products per day to meet demand. Which of the following statements represents the definition
of quality at Comfy Covers?
A. Fill repeat orders just at 95%
B. Product standards determine maximum product throughout
C. Product output is positively correlated to throughput speed
D. Product defect rate is at three sigma - ANSWERS-B. Product standards determine maximum
product throughout
When developing a quality plan, which of the following approaches would best demonstrate a
first step in the planning process?
A. Identify a strategic priority of reducing production costs
B. Develop specific action steps to reduce production costs
C. Identify customer and supplier needs and expectations
D. Analyze current production process and result variations - ANSWERS-A. Identify a strategic
priority of reducing production costs
Adam has been working as an Auditor for three years now, and has indicated interest in further
growth and development to benefit his company. His manager values Adam, and would like to
retain him in the organization. Which of the following manager actions would help Adam deliver
his best for the organization?
A. Assign Adam to lead a new performance improvement project
B. Assign Adam to another department that needs his auditing services
C. Provide an opportunity for Adam to learn and use two additional audit processes
D. Provide an opportunity for Adam to increase his responsibilities and work authority. -
ANSWERS-D. Provide an opportunity for Adam to increase his responsibilities and work
authority.
When differentiating between a system and a process, which of the following statements best
describes an element of a process versus a system?
