ISDS 3115 CERTIFICATION TEST
2026 FULL QUESTIONS AND
ANSWERS GRADED A+
◉ The 10 strategic operations management decisions include:
A. process and capacity design
B. layout strategy
C. maintenance
D. managing quality
E. all of the above. Answer: E
◉ Which is NOT true regarding differences between goods and
services?
A. services tend to have a more inconsistent product definition than
goods
B. services tend to have higher customer interaction than goods
C. most goods are common to many customers, services are often
unique to the final customer
D. tangible goods are generally produced and consumed
simultaneously, services are not
,E. none i.e. all of the above are true. Answer: D
◉ Which of the following attributes is most typical of a service?
A. mass production
B. production and consumption occur simultaneously
C. consistency
D. tangible
E. easy to automate. Answer: B
◉ The total of all outputs produced by the transformation process
divided by the total of the inputs is:
A. greater in manufacturing than in services
B. defined only for manufacturing firms
C. multi factor productivity
D. single-factor productivity
E. utilization. Answer: C
◉ Which of the following statements best characterizes delivery
reliability?
A. a company that always delivers at the promised times
, B. a company that delivers more frequently than its competitors
C. a company that always delivers on the same day of the week
D. a company that delivers faster than its competitors
E. a company that has a computerized delivery scheduling system.
Answer: A
◉ Response-based competitive advantage can be:
A. flexible response
B. reliable response
C. quick response
D. all of the above
E. none of the above. Answer: D
◉ Standardization is an appropriate strategy in which stage of the
product life cycle?
A. introduction
B. maturity
C. retirement
D. growth
E. decline. Answer: B
2026 FULL QUESTIONS AND
ANSWERS GRADED A+
◉ The 10 strategic operations management decisions include:
A. process and capacity design
B. layout strategy
C. maintenance
D. managing quality
E. all of the above. Answer: E
◉ Which is NOT true regarding differences between goods and
services?
A. services tend to have a more inconsistent product definition than
goods
B. services tend to have higher customer interaction than goods
C. most goods are common to many customers, services are often
unique to the final customer
D. tangible goods are generally produced and consumed
simultaneously, services are not
,E. none i.e. all of the above are true. Answer: D
◉ Which of the following attributes is most typical of a service?
A. mass production
B. production and consumption occur simultaneously
C. consistency
D. tangible
E. easy to automate. Answer: B
◉ The total of all outputs produced by the transformation process
divided by the total of the inputs is:
A. greater in manufacturing than in services
B. defined only for manufacturing firms
C. multi factor productivity
D. single-factor productivity
E. utilization. Answer: C
◉ Which of the following statements best characterizes delivery
reliability?
A. a company that always delivers at the promised times
, B. a company that delivers more frequently than its competitors
C. a company that always delivers on the same day of the week
D. a company that delivers faster than its competitors
E. a company that has a computerized delivery scheduling system.
Answer: A
◉ Response-based competitive advantage can be:
A. flexible response
B. reliable response
C. quick response
D. all of the above
E. none of the above. Answer: D
◉ Standardization is an appropriate strategy in which stage of the
product life cycle?
A. introduction
B. maturity
C. retirement
D. growth
E. decline. Answer: B
