NHA CCMA: Clinical Patient Care
(General Patient Care)
Sodium hypochlorite solution - Answer-most common solutions used to disinfect surfaces
PPE (personal protective equipment) - Answer-a barrier between a person and pathogens; includes
gloves, gowns, masks, goggles, and face shields
Active listening - Answer-allows the MA to fully understand what the pt. is communicating verbally &
non-verbally
Open-ended questions - Answer-questions that lead to further explanation
Restatement (Interviewing technique) - Answer-repeating & paraphrasing info to confirm accuracy
Clarification (Interviewing technique) - Answer-summarizing info to clear up any confusion
Nonverbal communication - Answer-communication using body movements, gestures, and facial
expressions rather than speech
Sympathy - Answer-feeling compassion, sorrow or pity for the hardships of another
CC (Chief Complaint) - Answer-reason for the office visit
, Allergy - Answer-adverse reaction caused by an antigen-antibody response
Anaphylaxis - Answer-life threatening allergic reaction
Audiometry - Answer-process of measuring hearing
Visual Acuity Testing - Answer-use of tools such as the Snellen chart to screen for visual impairments
Anthropometric Test - Answer-test that include ht. & wt. (as well as head circumference for infants)
Vital Signs (VS) - Answer-temperature, pulse, respiration, blood pressure
Scoliosis - Answer-abnormal lateral curvature of the spine
Pyrexia - Answer-fever
98.6 F (37 C) - Answer-normal body temperature
Fingers used to palpate the pulse - Answer-2nd & the 3rd fingers
Radial pulse site - Answer-thumb side of the wrist
Brachial pulse site - Answer-inside the upper arm
Carotid pulse site - Answer-neck, just below the jaw bone
(General Patient Care)
Sodium hypochlorite solution - Answer-most common solutions used to disinfect surfaces
PPE (personal protective equipment) - Answer-a barrier between a person and pathogens; includes
gloves, gowns, masks, goggles, and face shields
Active listening - Answer-allows the MA to fully understand what the pt. is communicating verbally &
non-verbally
Open-ended questions - Answer-questions that lead to further explanation
Restatement (Interviewing technique) - Answer-repeating & paraphrasing info to confirm accuracy
Clarification (Interviewing technique) - Answer-summarizing info to clear up any confusion
Nonverbal communication - Answer-communication using body movements, gestures, and facial
expressions rather than speech
Sympathy - Answer-feeling compassion, sorrow or pity for the hardships of another
CC (Chief Complaint) - Answer-reason for the office visit
, Allergy - Answer-adverse reaction caused by an antigen-antibody response
Anaphylaxis - Answer-life threatening allergic reaction
Audiometry - Answer-process of measuring hearing
Visual Acuity Testing - Answer-use of tools such as the Snellen chart to screen for visual impairments
Anthropometric Test - Answer-test that include ht. & wt. (as well as head circumference for infants)
Vital Signs (VS) - Answer-temperature, pulse, respiration, blood pressure
Scoliosis - Answer-abnormal lateral curvature of the spine
Pyrexia - Answer-fever
98.6 F (37 C) - Answer-normal body temperature
Fingers used to palpate the pulse - Answer-2nd & the 3rd fingers
Radial pulse site - Answer-thumb side of the wrist
Brachial pulse site - Answer-inside the upper arm
Carotid pulse site - Answer-neck, just below the jaw bone
