WGU D081/QBM3 ACTUAL EXAM PAPER
2026 QUESTIONS WITH ANSWERS
GRADED A+
◍ New or improved ways of conducting business, such as the application of
new technology, production techniques, or distribution methods..
Answer: Process innovations
◍ A challenging or complex problem without a clear solution, usually social or
cultural in nature..
Answer: Wicked problem
◍ dependence.
Answer: B 's relationship to A when A possesses something that B requires.
◍ Process of developing and implementing a new product/process that delivers
value to users/customers..
Answer: Innovation
◍ A human-centered process for innovation consisting of 6 iterative stages -
empathize, define, ideate, prototype, test, and implement..
Answer: Design thinking
◍ utilitarianism.
Answer: A system in which decisions are made to provide the greatest good
for the greatest number.
◍ Disciplines process of rational, evidenced-based, and open-minded thinking
that involves analysis and evaluation of inputs to reach an answer..
Answer: Critical Thinking
◍ The percentage of sales in a market controlled by a particular company or
product..
, Answer: Market share
◍ Empirical approach or procedure used to hypothesize and test observations..
Answer: Scientific method
◍ Gradual improvements to products or processes..
Answer: Incremental innovations
◍ self-serving bias.
Answer: The tendency for individuals to attribute their own successes to
internal factors and put the blame for failures on external factors.
◍ personality traits.
Answer: characteristics that describe an individual's behavior in a large
number of situations
◍ behaviorism.
Answer: A theory that argues that behavior follows stimuli in a relatively
unthinking manner.
◍ trust.
Answer: A positive expectation that another will not act opportunistically.
◍ Informational Roles.
Answer: Collect information from outside organizations and institutions, and
also act as a conduit to transmit information to organizational members.
Monitor, Disseminator, Spokesperson--Minztberg
◍ Repeated cycles that increasingly approach the desired result..
Answer: Iterative
◍ The ability to understand or be attuned to the feelings, thoughts, or
experiences of another human being..
Answer: Empathy
◍ New or improved goods/services offered to the market..
Answer: Product innovations
◍ Generation of novel or unique ideas..
, Answer: Creativity
◍ Important characteristics of a social identity..
Answer: Similarity, Distinctiveness, Status, Uncertainty reduction
◍ Approach to design that begins with the people (users) affected by the
problem or potential solution..
Answer: Human-centered design
◍ personality Job-fit theory.
Answer: A theory that identifies six personality types and proposes that the
fit between personality type and occupational environment determines
satisfaction and turnover.
◍ Method of strategic planning that uses plausible scenarios to help an
organization create flexible long-term plans in the face of uncertainty..
Answer: Scenario planning
◍ Organizational activities with the goal of innovating products and services..
Answer: Research & Development
◍ expectancy theory.
Answer: A theory that says that the strength of a tendency to act in a certain
way depends on the strength of an expectation that the act will be followed
by a given outcome and on the attractiveness of that outcome to the
individual.
◍ situational leadership theory (SLT).
Answer: There is no best style of leadership; it depends on the task and the
individuals/groups that they attempting to lead.
◍ Use of data about the internal and external business environment to identify
business needs and objectives..
Answer: Business analysis
◍ reward power.
Answer: Compliance achieved based on the ability to distribute rewards that
others view as valuable.
, ◍ A company's plan for creating value, including types of products and
services it will offer to earn revenue..
Answer: Business model
◍ A seven-step process to make strategic decisions informed by data..
Answer: Decision-making process
◍ position power.
Answer: Influence derived from one's formal structural position in the
organization; includes power to hire, fire, discipline, promote, and give
salary increases.
◍ Testable versions of an ideated solution; draft or example version..
Answer: Prototype
◍ Brief description of the issue to be addressed through the design of a
solution..
Answer: Problem statement
◍ Project management approach, originally used for software development,
characterized by quick, iterative cycles and frequent adaptations..
Answer: Agile
◍ efficiency.
Answer: The degree to which an organization can achieve its ends at a low
cost.
◍ The benefit (vs. cost) a customer receives from a product or service
offering..
Answer: Customer value
◍ The creation of a unique new idea, process, or object..
Answer: Invention
◍ Grow or expand production, distribution, and sale of a product in a
profitable way..
Answer: Scale
2026 QUESTIONS WITH ANSWERS
GRADED A+
◍ New or improved ways of conducting business, such as the application of
new technology, production techniques, or distribution methods..
Answer: Process innovations
◍ A challenging or complex problem without a clear solution, usually social or
cultural in nature..
Answer: Wicked problem
◍ dependence.
Answer: B 's relationship to A when A possesses something that B requires.
◍ Process of developing and implementing a new product/process that delivers
value to users/customers..
Answer: Innovation
◍ A human-centered process for innovation consisting of 6 iterative stages -
empathize, define, ideate, prototype, test, and implement..
Answer: Design thinking
◍ utilitarianism.
Answer: A system in which decisions are made to provide the greatest good
for the greatest number.
◍ Disciplines process of rational, evidenced-based, and open-minded thinking
that involves analysis and evaluation of inputs to reach an answer..
Answer: Critical Thinking
◍ The percentage of sales in a market controlled by a particular company or
product..
, Answer: Market share
◍ Empirical approach or procedure used to hypothesize and test observations..
Answer: Scientific method
◍ Gradual improvements to products or processes..
Answer: Incremental innovations
◍ self-serving bias.
Answer: The tendency for individuals to attribute their own successes to
internal factors and put the blame for failures on external factors.
◍ personality traits.
Answer: characteristics that describe an individual's behavior in a large
number of situations
◍ behaviorism.
Answer: A theory that argues that behavior follows stimuli in a relatively
unthinking manner.
◍ trust.
Answer: A positive expectation that another will not act opportunistically.
◍ Informational Roles.
Answer: Collect information from outside organizations and institutions, and
also act as a conduit to transmit information to organizational members.
Monitor, Disseminator, Spokesperson--Minztberg
◍ Repeated cycles that increasingly approach the desired result..
Answer: Iterative
◍ The ability to understand or be attuned to the feelings, thoughts, or
experiences of another human being..
Answer: Empathy
◍ New or improved goods/services offered to the market..
Answer: Product innovations
◍ Generation of novel or unique ideas..
, Answer: Creativity
◍ Important characteristics of a social identity..
Answer: Similarity, Distinctiveness, Status, Uncertainty reduction
◍ Approach to design that begins with the people (users) affected by the
problem or potential solution..
Answer: Human-centered design
◍ personality Job-fit theory.
Answer: A theory that identifies six personality types and proposes that the
fit between personality type and occupational environment determines
satisfaction and turnover.
◍ Method of strategic planning that uses plausible scenarios to help an
organization create flexible long-term plans in the face of uncertainty..
Answer: Scenario planning
◍ Organizational activities with the goal of innovating products and services..
Answer: Research & Development
◍ expectancy theory.
Answer: A theory that says that the strength of a tendency to act in a certain
way depends on the strength of an expectation that the act will be followed
by a given outcome and on the attractiveness of that outcome to the
individual.
◍ situational leadership theory (SLT).
Answer: There is no best style of leadership; it depends on the task and the
individuals/groups that they attempting to lead.
◍ Use of data about the internal and external business environment to identify
business needs and objectives..
Answer: Business analysis
◍ reward power.
Answer: Compliance achieved based on the ability to distribute rewards that
others view as valuable.
, ◍ A company's plan for creating value, including types of products and
services it will offer to earn revenue..
Answer: Business model
◍ A seven-step process to make strategic decisions informed by data..
Answer: Decision-making process
◍ position power.
Answer: Influence derived from one's formal structural position in the
organization; includes power to hire, fire, discipline, promote, and give
salary increases.
◍ Testable versions of an ideated solution; draft or example version..
Answer: Prototype
◍ Brief description of the issue to be addressed through the design of a
solution..
Answer: Problem statement
◍ Project management approach, originally used for software development,
characterized by quick, iterative cycles and frequent adaptations..
Answer: Agile
◍ efficiency.
Answer: The degree to which an organization can achieve its ends at a low
cost.
◍ The benefit (vs. cost) a customer receives from a product or service
offering..
Answer: Customer value
◍ The creation of a unique new idea, process, or object..
Answer: Invention
◍ Grow or expand production, distribution, and sale of a product in a
profitable way..
Answer: Scale
