SCMN-5720 (Exam 1) Questions With
Complete Answers
-Cost.
-Quality.
-Delivery.
-Service. - ANSWER What are the ways in which we compete?
-Customer decides quality level. - ANSWER What is the modern view of quality?
Quality - ANSWER - "Conformance to requirements".
- Juran.
-Is the fitness of that product or service for meeting or exceeding its intended
use as required by the customer.
Quality Characteristics - ANSWER -Structural: Length of a part, weight of a part,
strength of a beam.
-Sensory: Taste, smell, beauty, feel of a product.
-Time oriented: Measures of warranty, reliability, maintainability.
-Ethical: Honesty, friendliness, courtesy.
Variables - ANSWER -Quality characteristics are measurable and are expressed
on a numerical scale.
Attributes - ANSWER -Quality characteristics are classified as being either
conforming or non-conforming.
-Does NOT indicate how good or bad the part is compared to the specification
limits.
-Nominal.
-Ordinal.
-Interval.
-Ratio. - ANSWER What are the different measurement scales?
Nominal Scale (Measurement Scale) - ANSWER -When the data variables are
simply labels used to identify an attribute of the sample element.
-Examples: Labels can be "conforming and non-conforming" or "critical, major,
and minor", Numerical values are NOTT involved.
Ordinal Scale (Measurement Scale) - ANSWER -When the data has the
properties of other measurement scales and the data ranks and orders the
observations.
,-Example: 1 being bad and 10 being the best.
Interval Scale (Measurement Scale) - ANSWER -When the data has properties or
other measurement scales and a fixed unit of measure describes the interval
between observations.
-Example: Temperature.
Ratio Scale (Measurement Scale) - ANSWER -When the data has the properties
of interval and a natural zero exists for the measurement scale.
-Both the order of, and difference between, observations can be compared and
there exists a natural zero for the measurement scale.
-Example: 2.0
Defect - ANSWER -Is associated with a quality characteristic that does not meet
certain standards.
-Is a blemish.
-Is a non-conformity.
-Is anything that results in customer dissatisfaction.
Defective - ANSWER -Is associated with an item that is deemed nonconforming.
Specs - ANSWER -A set of conditions that provide a detailed description of a
procedure, process, product or service.
-Acceptable bounds on individual quality characteristics.
Standards - ANSWER -A set of conditions of general or broad application
established by some authority to be satisfied by a product, process, or service.
Quality Control - ANSWER -Is generally defined as a system that is used to
maintain a desired level of quality.
-Offline.
-Online.
Off-Line Quality Control - ANSWER -Has to do with those activities that take
place away from the process or service.
On-Line Quality Control - ANSWER -Takes place on the process or service
usually while the process is in operation in real-time.
Quality Assurance - ANSWER -Is basically a system that ensures that all
procedures that have been designed or planned are followed.
-System is conducted at all levels.
-Prevention Costs.
-Appraisal Costs.
-Internal Failure Costs.
, -External Costs. - ANSWER What are the different types of quality costs?
Prevention Costs (Quality Costs) - ANSWER -Are incurred in planning,
implementing, and maintaining a quality system.
-They include costs associated with making the product right the first time.
Appraisal Costs (Quality Costs) - ANSWER -Are those associated with
measuring, evaluating, or auditing products, components, or purchased
materials to determine their degree of conformance to the specified standards.
-Such costs include dealing with the inspection and test of incoming materials as
well as product inspection and testing at various phases of manufacturing and
at final acceptance.
Internal Failure Costs (Quality Costs) - ANSWER -Are incurred when products,
components, materials, and service FAIL to meet quality requirements PRIOR to
the transfer of ownership to the customer.
-Include scrap and rework costs for the material, labor, and overhead
associated with production.
External Failure Costs (Quality Costs) - ANSWER -Are incurred when the product
DOES NOT perform satisfactorily AFTER ownership is transferred to the
customer.
-Such costs include those due to customer complaints, which include the costs
of investigations and adjustments, and those associated with receipt, handing,
repair, and replacement of nonconforming products.
Prevention Costs (Quality Costs) - ANSWER -Quality education.
-Process design.
-Defect cause removal.
-Process change.
-Quality audit.
-Maintenance.
*What are these examples of above?
Appraisal Costs (Quality Costs) - ANSWER -Test.
-Measurements.
-Evaluations and assessments.
-Problem analysis.
-Detection.
-Inspection.
-Maintenance (test equipment).
Internal Failure Costs (Quality Costs) - ANSWER -Re-inspection and retest.
-Scrap.
-Rework.
Complete Answers
-Cost.
-Quality.
-Delivery.
-Service. - ANSWER What are the ways in which we compete?
-Customer decides quality level. - ANSWER What is the modern view of quality?
Quality - ANSWER - "Conformance to requirements".
- Juran.
-Is the fitness of that product or service for meeting or exceeding its intended
use as required by the customer.
Quality Characteristics - ANSWER -Structural: Length of a part, weight of a part,
strength of a beam.
-Sensory: Taste, smell, beauty, feel of a product.
-Time oriented: Measures of warranty, reliability, maintainability.
-Ethical: Honesty, friendliness, courtesy.
Variables - ANSWER -Quality characteristics are measurable and are expressed
on a numerical scale.
Attributes - ANSWER -Quality characteristics are classified as being either
conforming or non-conforming.
-Does NOT indicate how good or bad the part is compared to the specification
limits.
-Nominal.
-Ordinal.
-Interval.
-Ratio. - ANSWER What are the different measurement scales?
Nominal Scale (Measurement Scale) - ANSWER -When the data variables are
simply labels used to identify an attribute of the sample element.
-Examples: Labels can be "conforming and non-conforming" or "critical, major,
and minor", Numerical values are NOTT involved.
Ordinal Scale (Measurement Scale) - ANSWER -When the data has the
properties of other measurement scales and the data ranks and orders the
observations.
,-Example: 1 being bad and 10 being the best.
Interval Scale (Measurement Scale) - ANSWER -When the data has properties or
other measurement scales and a fixed unit of measure describes the interval
between observations.
-Example: Temperature.
Ratio Scale (Measurement Scale) - ANSWER -When the data has the properties
of interval and a natural zero exists for the measurement scale.
-Both the order of, and difference between, observations can be compared and
there exists a natural zero for the measurement scale.
-Example: 2.0
Defect - ANSWER -Is associated with a quality characteristic that does not meet
certain standards.
-Is a blemish.
-Is a non-conformity.
-Is anything that results in customer dissatisfaction.
Defective - ANSWER -Is associated with an item that is deemed nonconforming.
Specs - ANSWER -A set of conditions that provide a detailed description of a
procedure, process, product or service.
-Acceptable bounds on individual quality characteristics.
Standards - ANSWER -A set of conditions of general or broad application
established by some authority to be satisfied by a product, process, or service.
Quality Control - ANSWER -Is generally defined as a system that is used to
maintain a desired level of quality.
-Offline.
-Online.
Off-Line Quality Control - ANSWER -Has to do with those activities that take
place away from the process or service.
On-Line Quality Control - ANSWER -Takes place on the process or service
usually while the process is in operation in real-time.
Quality Assurance - ANSWER -Is basically a system that ensures that all
procedures that have been designed or planned are followed.
-System is conducted at all levels.
-Prevention Costs.
-Appraisal Costs.
-Internal Failure Costs.
, -External Costs. - ANSWER What are the different types of quality costs?
Prevention Costs (Quality Costs) - ANSWER -Are incurred in planning,
implementing, and maintaining a quality system.
-They include costs associated with making the product right the first time.
Appraisal Costs (Quality Costs) - ANSWER -Are those associated with
measuring, evaluating, or auditing products, components, or purchased
materials to determine their degree of conformance to the specified standards.
-Such costs include dealing with the inspection and test of incoming materials as
well as product inspection and testing at various phases of manufacturing and
at final acceptance.
Internal Failure Costs (Quality Costs) - ANSWER -Are incurred when products,
components, materials, and service FAIL to meet quality requirements PRIOR to
the transfer of ownership to the customer.
-Include scrap and rework costs for the material, labor, and overhead
associated with production.
External Failure Costs (Quality Costs) - ANSWER -Are incurred when the product
DOES NOT perform satisfactorily AFTER ownership is transferred to the
customer.
-Such costs include those due to customer complaints, which include the costs
of investigations and adjustments, and those associated with receipt, handing,
repair, and replacement of nonconforming products.
Prevention Costs (Quality Costs) - ANSWER -Quality education.
-Process design.
-Defect cause removal.
-Process change.
-Quality audit.
-Maintenance.
*What are these examples of above?
Appraisal Costs (Quality Costs) - ANSWER -Test.
-Measurements.
-Evaluations and assessments.
-Problem analysis.
-Detection.
-Inspection.
-Maintenance (test equipment).
Internal Failure Costs (Quality Costs) - ANSWER -Re-inspection and retest.
-Scrap.
-Rework.
