BUSMHR 3200 FINAL EXAM QUESTIONS WITH CORRECT ANSWERS LATEST UPDATE 2026
1. Sam, a driver, is about to pass through an intersection. His light turns green, and he begins to
accelerate when another car drives through the red light and crosses in front of her. Sam ignores any
potential environmental factors that could be contributing to the other driver running the light and
blames the other driver for being a reckless driver. This is an example of which of the following:
A. fundamental attribution bias
B. contrast effects
C. halo error
D. self-serving bias
E. projection - Answers A. fundamental attribution bias
2. Which of the following statement is correct regarding diversity?
A. Diversity is defined as the extent to which the differences of organization members is brought
together in a meaningful way to increase success.
B. Diversity is beneficial for organizational effectiveness but could be a source of conflict.
C. Examples of deep level diversity include attitude, values, and age diversity.
D. Criteria of diversity only include race and gender.
E. Diversity increases creativity and awareness of broad customer base, but also increases the
likelihood of legal problem. - Answers B. Diversity is beneficial for organizational effectiveness but
could be a source of conflict.
3. Which of the following statements is NOT accurate?
A. Stereotypes can lead to poor decisions.
B. All stereotypes are negative.
C. Stereotypes are used during the encoding process of perception.
D. Quality interpersonal contact among mixed groups may reduce the use of stereotypes.
E. Some people have negative stereotypes about older individuals. - Answers B. All stereotypes are
negative.
4. Megan was hurt at work. Megan's manager concluded that Megan was careless and clumsy.
Megan's manager may have committed an error called ________ error.
A. fundamental attribution
B. leniency
C. stereotyping
D. self-serving bias
E. halo - Answers A. fundamental attribution
5. Which of the following is the first step in the human resource planning process?
A. personnel forecasting
B. goal setting
C. strategic planning
D. program implementation
E. program evaluation - Answers A. personnel forecasting
6. Which of the following is a major challenge associated with an outsourcing strategy?
A. labor shortage
B. increased cost
C. quality-control problems
D. lack of necessary technology
E. loss of talent - Answers C. quality-control problems
7. Mary has joined the HR department of ABC company. She plans on creating all newly hired site
engineers of their job descriptions to help them understand what the organization expects of them.
She has been given the task of conducting job analyses and creating job descriptions for the site
engineers. Which of the following should Mary consider while creating the job descriptions?
A. Job descriptions do not include the job title.
B. Job descriptions focus on the qualities or requirements a person performing a job must possess.
C. Job descriptions contain only a brief statement that represents the set of responsibilities.
D. Job descriptions contain detailed specifications of the tasks involved in carrying out each duty.
E. Job descriptions are lists of the knowledge, skills, abilities, and other characteristics that an
individual must have to perform a job. - Answers D. Job descriptions contain detailed specifications of
the tasks involved in carrying out each duty.
, NOTE: It is because the question is about creating the job descriptions, and job description includes
specific tasks, duties and responsibilities. Don't forget TDRs for Job Description!
8. A list of the tasks, duties, and responsibilities that a job entails is called a _____, and a list of
knowledge, skills, abilities, and other characteristics (KSAOs) needed to perform a particular job is
called a _____ .
A. job evaluation; job description
B. job description; job specification
C. job specification; job description
D. job specification; job evaluation
E. job description; job standardization - Answers B. job description; job specification
9. Which of the following statements is true about referrals?
A. Referrals fall under the category of internal sources of recruitment.
B. The use of referrals tends to increase the likelihood of exposing an organization to different
viewpoints.
C. The use of referrals can contribute to nepotism.
D. Referrals cost much more than other formal recruiting efforts.
E. Referrals are the least preferred sources of new hires. - Answers C. The use of referrals can
contribute to nepotism.
10. Which of the following is an advantage of relying on internal recruitment sources?
A. They are likely to promote diversity in terms of race and sex.
B. They minimize the impact of political considerations in the hiring decision.
C. They are generally cheaper and faster than other means.
D. It is more likely that the applicants will have unrealistic expectations.
E. They experience an unrealistic job preview - Answers C. They are generally cheaper and faster than
other means.
11. David Carr is the HR manager of Witherspoon Inc., a publishing company. He wants to know if a
certain test of cognitive ability, used in the advertising industry, can be successfully used in his
organization. This scenario suggests that he wants to know if this test is a(n) _____ method.
A. substitutable
B. valid
C. practical
D. generalizable
E. nondirective - Answers D. generalizable
12. In general, the results of reference checks for job applicants will be most valid if employers /
recruiters _____.
A. contact many references
B. rely exclusively on the list provided by applicants
C. avoid direct contact with references
D. restrict contact with references through e-mails
E. receive positive opinions about the applicants from their references - Answers A. contact many
references
13. During an interview, you are asked questions such as, "tell me about a time when you led a group
to make a difficult decision." This interviewing technique is called:
A. Future-oriented interview
B. Behavior description interview
C. Hypothetical interview
D. Situational interview
E. Non-directive interview - Answers B. Behavior description interview
14. The _____ performance management method requires managers to rate the frequency with
which an employee has exhibited a behavior during a rating period.
A. behaviorally anchored rating scale
B. behavioral observation scale
C. graphic rating scale
D. mixed-standard scale
E. forced-distribution scale - Answers B. behavioral observation scale
15. Sid Shady has finally been asked to leave MHR Corporation because of poor behavior and his
inability to work well with groups. He decides to open a small landscaping business, and the appraisal
1. Sam, a driver, is about to pass through an intersection. His light turns green, and he begins to
accelerate when another car drives through the red light and crosses in front of her. Sam ignores any
potential environmental factors that could be contributing to the other driver running the light and
blames the other driver for being a reckless driver. This is an example of which of the following:
A. fundamental attribution bias
B. contrast effects
C. halo error
D. self-serving bias
E. projection - Answers A. fundamental attribution bias
2. Which of the following statement is correct regarding diversity?
A. Diversity is defined as the extent to which the differences of organization members is brought
together in a meaningful way to increase success.
B. Diversity is beneficial for organizational effectiveness but could be a source of conflict.
C. Examples of deep level diversity include attitude, values, and age diversity.
D. Criteria of diversity only include race and gender.
E. Diversity increases creativity and awareness of broad customer base, but also increases the
likelihood of legal problem. - Answers B. Diversity is beneficial for organizational effectiveness but
could be a source of conflict.
3. Which of the following statements is NOT accurate?
A. Stereotypes can lead to poor decisions.
B. All stereotypes are negative.
C. Stereotypes are used during the encoding process of perception.
D. Quality interpersonal contact among mixed groups may reduce the use of stereotypes.
E. Some people have negative stereotypes about older individuals. - Answers B. All stereotypes are
negative.
4. Megan was hurt at work. Megan's manager concluded that Megan was careless and clumsy.
Megan's manager may have committed an error called ________ error.
A. fundamental attribution
B. leniency
C. stereotyping
D. self-serving bias
E. halo - Answers A. fundamental attribution
5. Which of the following is the first step in the human resource planning process?
A. personnel forecasting
B. goal setting
C. strategic planning
D. program implementation
E. program evaluation - Answers A. personnel forecasting
6. Which of the following is a major challenge associated with an outsourcing strategy?
A. labor shortage
B. increased cost
C. quality-control problems
D. lack of necessary technology
E. loss of talent - Answers C. quality-control problems
7. Mary has joined the HR department of ABC company. She plans on creating all newly hired site
engineers of their job descriptions to help them understand what the organization expects of them.
She has been given the task of conducting job analyses and creating job descriptions for the site
engineers. Which of the following should Mary consider while creating the job descriptions?
A. Job descriptions do not include the job title.
B. Job descriptions focus on the qualities or requirements a person performing a job must possess.
C. Job descriptions contain only a brief statement that represents the set of responsibilities.
D. Job descriptions contain detailed specifications of the tasks involved in carrying out each duty.
E. Job descriptions are lists of the knowledge, skills, abilities, and other characteristics that an
individual must have to perform a job. - Answers D. Job descriptions contain detailed specifications of
the tasks involved in carrying out each duty.
, NOTE: It is because the question is about creating the job descriptions, and job description includes
specific tasks, duties and responsibilities. Don't forget TDRs for Job Description!
8. A list of the tasks, duties, and responsibilities that a job entails is called a _____, and a list of
knowledge, skills, abilities, and other characteristics (KSAOs) needed to perform a particular job is
called a _____ .
A. job evaluation; job description
B. job description; job specification
C. job specification; job description
D. job specification; job evaluation
E. job description; job standardization - Answers B. job description; job specification
9. Which of the following statements is true about referrals?
A. Referrals fall under the category of internal sources of recruitment.
B. The use of referrals tends to increase the likelihood of exposing an organization to different
viewpoints.
C. The use of referrals can contribute to nepotism.
D. Referrals cost much more than other formal recruiting efforts.
E. Referrals are the least preferred sources of new hires. - Answers C. The use of referrals can
contribute to nepotism.
10. Which of the following is an advantage of relying on internal recruitment sources?
A. They are likely to promote diversity in terms of race and sex.
B. They minimize the impact of political considerations in the hiring decision.
C. They are generally cheaper and faster than other means.
D. It is more likely that the applicants will have unrealistic expectations.
E. They experience an unrealistic job preview - Answers C. They are generally cheaper and faster than
other means.
11. David Carr is the HR manager of Witherspoon Inc., a publishing company. He wants to know if a
certain test of cognitive ability, used in the advertising industry, can be successfully used in his
organization. This scenario suggests that he wants to know if this test is a(n) _____ method.
A. substitutable
B. valid
C. practical
D. generalizable
E. nondirective - Answers D. generalizable
12. In general, the results of reference checks for job applicants will be most valid if employers /
recruiters _____.
A. contact many references
B. rely exclusively on the list provided by applicants
C. avoid direct contact with references
D. restrict contact with references through e-mails
E. receive positive opinions about the applicants from their references - Answers A. contact many
references
13. During an interview, you are asked questions such as, "tell me about a time when you led a group
to make a difficult decision." This interviewing technique is called:
A. Future-oriented interview
B. Behavior description interview
C. Hypothetical interview
D. Situational interview
E. Non-directive interview - Answers B. Behavior description interview
14. The _____ performance management method requires managers to rate the frequency with
which an employee has exhibited a behavior during a rating period.
A. behaviorally anchored rating scale
B. behavioral observation scale
C. graphic rating scale
D. mixed-standard scale
E. forced-distribution scale - Answers B. behavioral observation scale
15. Sid Shady has finally been asked to leave MHR Corporation because of poor behavior and his
inability to work well with groups. He decides to open a small landscaping business, and the appraisal
