WGU D361 CERTIFICATION SCRIPT 2026
QUESTIONS WITH SOLUTIONS GRADED A+
◍ job engagement.
Answer: The investment of an employee's physical, cognitive, and
emotional energies into job performance.
◍ Social Loafing.
Answer: The tendency for individuals to expend less effort when working
collectively than when working individually.
◍ process conflict.
Answer: Conflict over how work gets done.
◍ personality.
Answer: characteristics that describe an individual's behavior.
◍ halo effect.
Answer: The tendency to draw a general impression about an individual on
the basis of a single characteristic.
◍ Maslow's Cognitive Need.
Answer: Curiosity, knowledge, and intellectual exploration
◍ Socialization.
Answer: A process that adapts employees to the organization's culture.
◍ employee-oriented leader.
Answer: A leader who emphasizes interpersonal relations, takes a personal
interest in the needs of employees, and accepts individual differences among
members.
◍ functional conflict.
Answer: Conflict that supports the goals of the group and improves its
, performance.
◍ intuition.
Answer: a gut feeling not necessarily supported by research
◍ multiteam systems.
Answer: Systems in which different teams need to coordinate their efforts to
produce a desired outcome.
◍ Gesell's Maturational Theory.
Answer: Child's growth & development are influenced by both their
environment and genes in sequential order
◍ Forming Stage.
Answer: The first stage in group development, characterized by much
uncertainty.
◍ Sensorimotor Stage.
Answer: Stage of development from birth to 2 years. Infants and toddlers
acquire knowledge through sensory experiences and manipulating objects.
◍ higher-order needs.
Answer: Needs that are satisfied internally, such as social, esteem, and
self-actualization needs.
◍ political skill.
Answer: The ability to influence others in such a way as to enhance one's
objectives.
◍ Cognitive Behavioral Theory.
Answer: How we think, how we feel, and how we behave are all connected
together.
◍ Reference groups.
Answer: Important groups to which individuals belong or hope to belong
and with whose norms individuals are likely to conform.
◍ openness to experience.
Answer: A personality that characterizes someone in terms of imagination,
, sensitivity, and curiosity.
◍ Industry vs. Inferiority.
Answer: Elementary need to compare themselves to peers and see how they
measure up.
◍ Evaluate.
Answer: Make judgments based on criteria and standards
◍ whistle blowers.
Answer: Individuals who report unethical practices by their employer to
outsiders.
◍ Steps in the rational decision-making model.
Answer: 1. Define the problem. 2. Identify the decision criteria. 3. Allocate
weights to the criteria. 4. Develop the alternatives. 5. Evaluate the
alternatives. 6. Select the best alternative.
◍ Maslow's Physiological Need.
Answer: Biological needs for survival, food, water, shelter
◍ Articulation Difficulties.
Answer: Challenges in pronouncing words understandably.
◍ identification-based trust.
Answer: Trust based on a mutual understanding of each other's intentions
and appreciation of each other's wants and desires.
◍ collectivism.
Answer: A national culture attribute that describes a tight social framework
in which people expect others in groups of which they are a part to look
after them and protect them.
◍ Formal Operational Stage.
Answer: Stage of development for 12 years and up. Abstract thought begins.
Higher order thinking and ability to systematically plan for future.
◍ Intellectual Disability.
Answer: A condition where a person has certain limitations like
, communicating, taking care of themselves, and impaired social skills.
◍ reflexivity.
Answer: A team characteristic of reflecting on and adjusting the master plan
when necessary.
◍ Motivation.
Answer: The processes that account for an individual's intensity, direction,
and persistence of effort toward attaining a goal.
◍ attribution theory of leadership.
Answer: A leadership theory that says that leadership is merely an
attribution that people make about other individuals.
◍ Project-based Learning.
Answer: Teaching method in which students learn by actively engaging in
real-world and personally meaningful projects.
◍ personality Job-fit theory.
Answer: A theory that identifies six personality types and proposes that the
fit between personality type and occupational environment determines
satisfaction and turnover.
◍ Competency Based Learning.
Answer: An approach to education that focuses on the student's
demonstration of desired learning outcomes as central to the learning
process.
◍ Kohlberg's Theory of Moral Development.
Answer: Moral development takes place in stages.
◍ felt conflict.
Answer: Emotional involvement in a conflict that creates anxiety, tenseness,
frustration, or hostility.
◍ ethical dilemmas and ethical choices.
Answer: Situations in which individuals are required to define right and
wrong conduct.
QUESTIONS WITH SOLUTIONS GRADED A+
◍ job engagement.
Answer: The investment of an employee's physical, cognitive, and
emotional energies into job performance.
◍ Social Loafing.
Answer: The tendency for individuals to expend less effort when working
collectively than when working individually.
◍ process conflict.
Answer: Conflict over how work gets done.
◍ personality.
Answer: characteristics that describe an individual's behavior.
◍ halo effect.
Answer: The tendency to draw a general impression about an individual on
the basis of a single characteristic.
◍ Maslow's Cognitive Need.
Answer: Curiosity, knowledge, and intellectual exploration
◍ Socialization.
Answer: A process that adapts employees to the organization's culture.
◍ employee-oriented leader.
Answer: A leader who emphasizes interpersonal relations, takes a personal
interest in the needs of employees, and accepts individual differences among
members.
◍ functional conflict.
Answer: Conflict that supports the goals of the group and improves its
, performance.
◍ intuition.
Answer: a gut feeling not necessarily supported by research
◍ multiteam systems.
Answer: Systems in which different teams need to coordinate their efforts to
produce a desired outcome.
◍ Gesell's Maturational Theory.
Answer: Child's growth & development are influenced by both their
environment and genes in sequential order
◍ Forming Stage.
Answer: The first stage in group development, characterized by much
uncertainty.
◍ Sensorimotor Stage.
Answer: Stage of development from birth to 2 years. Infants and toddlers
acquire knowledge through sensory experiences and manipulating objects.
◍ higher-order needs.
Answer: Needs that are satisfied internally, such as social, esteem, and
self-actualization needs.
◍ political skill.
Answer: The ability to influence others in such a way as to enhance one's
objectives.
◍ Cognitive Behavioral Theory.
Answer: How we think, how we feel, and how we behave are all connected
together.
◍ Reference groups.
Answer: Important groups to which individuals belong or hope to belong
and with whose norms individuals are likely to conform.
◍ openness to experience.
Answer: A personality that characterizes someone in terms of imagination,
, sensitivity, and curiosity.
◍ Industry vs. Inferiority.
Answer: Elementary need to compare themselves to peers and see how they
measure up.
◍ Evaluate.
Answer: Make judgments based on criteria and standards
◍ whistle blowers.
Answer: Individuals who report unethical practices by their employer to
outsiders.
◍ Steps in the rational decision-making model.
Answer: 1. Define the problem. 2. Identify the decision criteria. 3. Allocate
weights to the criteria. 4. Develop the alternatives. 5. Evaluate the
alternatives. 6. Select the best alternative.
◍ Maslow's Physiological Need.
Answer: Biological needs for survival, food, water, shelter
◍ Articulation Difficulties.
Answer: Challenges in pronouncing words understandably.
◍ identification-based trust.
Answer: Trust based on a mutual understanding of each other's intentions
and appreciation of each other's wants and desires.
◍ collectivism.
Answer: A national culture attribute that describes a tight social framework
in which people expect others in groups of which they are a part to look
after them and protect them.
◍ Formal Operational Stage.
Answer: Stage of development for 12 years and up. Abstract thought begins.
Higher order thinking and ability to systematically plan for future.
◍ Intellectual Disability.
Answer: A condition where a person has certain limitations like
, communicating, taking care of themselves, and impaired social skills.
◍ reflexivity.
Answer: A team characteristic of reflecting on and adjusting the master plan
when necessary.
◍ Motivation.
Answer: The processes that account for an individual's intensity, direction,
and persistence of effort toward attaining a goal.
◍ attribution theory of leadership.
Answer: A leadership theory that says that leadership is merely an
attribution that people make about other individuals.
◍ Project-based Learning.
Answer: Teaching method in which students learn by actively engaging in
real-world and personally meaningful projects.
◍ personality Job-fit theory.
Answer: A theory that identifies six personality types and proposes that the
fit between personality type and occupational environment determines
satisfaction and turnover.
◍ Competency Based Learning.
Answer: An approach to education that focuses on the student's
demonstration of desired learning outcomes as central to the learning
process.
◍ Kohlberg's Theory of Moral Development.
Answer: Moral development takes place in stages.
◍ felt conflict.
Answer: Emotional involvement in a conflict that creates anxiety, tenseness,
frustration, or hostility.
◍ ethical dilemmas and ethical choices.
Answer: Situations in which individuals are required to define right and
wrong conduct.
