WGU D361 COMPREHENSIVE STUDY GUIDE
2026 FULL QUESTIONS AND SOLUTIONS
GRADED A+
◍ Sponsor.
Answer: Authorizes budgets for services
◍ sometimes referred to as root or superuser.
Answer: administrator account
◍ Which low-level language corresponds one to one with assembly?.
Answer: machine language
◍ Allows the user to control the actions of the software and through the
software, to access hardware..
Answer: The operating system
◍ like a web server, this server host files and allows clients to access those
files. However, it instead provides access in the form of uploading and
downloading files..
Answer: ftp server
◍ software free from purchase, but not necessarily free in how you use it..
Answer: freeware
◍ What is the role of the systems administrator?.
Answer: To install and maintain network resources.
◍ Big Bang Deployment.
Answer: New or changed components are deployed to all targets at the same
time. Boom.
◍ Name some things that can be an IT asset?.
Answer: -software- hardware-networking- cloud services- client devices-
, buildings- information- IoT
◍ Which data type is used to represent product order code that comprises
alphanumeric characters?.
Answer: String data
◍ Warranty.
Answer: does it meet requirements
◍ consists of programs that end users run to accomplish tasks. An example of
a type of this software includes the email client, web browser, and ftop
client.
Answer: application software
◍ What type of software permits free temporary use followed by long term
activation for a fee?.
Answer: Shareware
◍ Which risk assessment question is part of the initiation phase?.
Answer: Could the end users reject the outcome of the project?
◍ What is the purpose of the End User License Agreement for a commercial
software package?.
Answer: Establishes the customer's right tot use the software.
◍ Measure and Reporting.
Answer: support good decision-making and continual improvement by
decreasing the levels of uncertainty.major:- plan - design and transition-
obtain and build- improve
◍ Which disaster recovery strategy is used to save information to multiple
hard drives at the same time?.
Answer: Data mirrorring
◍ Completes mathematical calculations and logical operations to process the
data, converting the input of keyboard text entry to output displayed on the
screen..
Answer: arithmetic logic unit
,◍ software stored on an individual computer.
Answer: local application
◍ Personal development.
Answer: An employee's use of published job roles and competency
frameworks to proactively plan personal growth and advancement.
◍ Configuration Management Activities.
Answer: - identify new CIs, and add them to the CMS- update configuration
data when changes are deployed- verify that configuration records are
correct- audit applications and infrastructure to identify any that are not
documented
◍ what should you consider when you make decisions about implementing
new products or make changes to current offerings?.
Answer: impacts, risks, and value
◍ dedicated computers within a network whose function is to respond to
network requests and provide a network service.
Answer: server
◍ Guiding Principal: Progress iteratively with feedback(formal).
Answer: Working in a time-boxed, iterative manner with feedback loops
embedded into the process allows for greater flexibility, faster responses to
customer and business needs, the ability to discover and respond to failure
earlier, and an overall improvement in quality
◍ Which cloud service provides all the resources (servers, data storage) tha an
IT dept needs ouside of the org making them accessible by anyone,
anywhere.
Answer: IaaS or Infrastructure as a Service
◍ Guiding Principal: Think and work holistically(formal).
Answer: A holistic approach to service management requires an
understanding of how all the parts of an organization work together in an
integrated way
, ◍ 4 Dimensions of Service Management: Partners and Suppliers.
Answer: Organizations depend on other organizations/vendorsShould we
develop this in house?What is best? To let the people who are good at doing
this do their part?
◍ When a programmer enters a command, what converts that command to
machine language and executes it?.
Answer: the interpreter
◍ Relationship Management (Practice) Activities.
Answer: - understand stakeholder needs- prioritize products and services-
keep the relationship going- handle stakeholder complaints- make sure any
changes align with business outcomes- make sure products/services align
with business needs- create value for stakeholders- mediate conflicting
stakeholder requirements
◍ What is the difference between proprietary and open-source software
license?.
Answer: Proprietary software has a cost whereas open-source software is
free.
◍ Business Analysis.
Answer: analyze a business define its needs, and recommend solutions to
address the needs and/or solve a business problem; creates valuemajor:-
engage- plan- design and transition- obtain/buildminor:- deliverand support-
improve
◍ Configuration Item.
Answer: Any component that needs to be managed to deliver an IT service
◍ problem management.
Answer: reduce likelihood of recurring incidents by identifying root causes
and eliminating those.
◍ Supplier Management: single source or partnership.
Answer: Procurement of a product or service from one supplier.
2026 FULL QUESTIONS AND SOLUTIONS
GRADED A+
◍ Sponsor.
Answer: Authorizes budgets for services
◍ sometimes referred to as root or superuser.
Answer: administrator account
◍ Which low-level language corresponds one to one with assembly?.
Answer: machine language
◍ Allows the user to control the actions of the software and through the
software, to access hardware..
Answer: The operating system
◍ like a web server, this server host files and allows clients to access those
files. However, it instead provides access in the form of uploading and
downloading files..
Answer: ftp server
◍ software free from purchase, but not necessarily free in how you use it..
Answer: freeware
◍ What is the role of the systems administrator?.
Answer: To install and maintain network resources.
◍ Big Bang Deployment.
Answer: New or changed components are deployed to all targets at the same
time. Boom.
◍ Name some things that can be an IT asset?.
Answer: -software- hardware-networking- cloud services- client devices-
, buildings- information- IoT
◍ Which data type is used to represent product order code that comprises
alphanumeric characters?.
Answer: String data
◍ Warranty.
Answer: does it meet requirements
◍ consists of programs that end users run to accomplish tasks. An example of
a type of this software includes the email client, web browser, and ftop
client.
Answer: application software
◍ What type of software permits free temporary use followed by long term
activation for a fee?.
Answer: Shareware
◍ Which risk assessment question is part of the initiation phase?.
Answer: Could the end users reject the outcome of the project?
◍ What is the purpose of the End User License Agreement for a commercial
software package?.
Answer: Establishes the customer's right tot use the software.
◍ Measure and Reporting.
Answer: support good decision-making and continual improvement by
decreasing the levels of uncertainty.major:- plan - design and transition-
obtain and build- improve
◍ Which disaster recovery strategy is used to save information to multiple
hard drives at the same time?.
Answer: Data mirrorring
◍ Completes mathematical calculations and logical operations to process the
data, converting the input of keyboard text entry to output displayed on the
screen..
Answer: arithmetic logic unit
,◍ software stored on an individual computer.
Answer: local application
◍ Personal development.
Answer: An employee's use of published job roles and competency
frameworks to proactively plan personal growth and advancement.
◍ Configuration Management Activities.
Answer: - identify new CIs, and add them to the CMS- update configuration
data when changes are deployed- verify that configuration records are
correct- audit applications and infrastructure to identify any that are not
documented
◍ what should you consider when you make decisions about implementing
new products or make changes to current offerings?.
Answer: impacts, risks, and value
◍ dedicated computers within a network whose function is to respond to
network requests and provide a network service.
Answer: server
◍ Guiding Principal: Progress iteratively with feedback(formal).
Answer: Working in a time-boxed, iterative manner with feedback loops
embedded into the process allows for greater flexibility, faster responses to
customer and business needs, the ability to discover and respond to failure
earlier, and an overall improvement in quality
◍ Which cloud service provides all the resources (servers, data storage) tha an
IT dept needs ouside of the org making them accessible by anyone,
anywhere.
Answer: IaaS or Infrastructure as a Service
◍ Guiding Principal: Think and work holistically(formal).
Answer: A holistic approach to service management requires an
understanding of how all the parts of an organization work together in an
integrated way
, ◍ 4 Dimensions of Service Management: Partners and Suppliers.
Answer: Organizations depend on other organizations/vendorsShould we
develop this in house?What is best? To let the people who are good at doing
this do their part?
◍ When a programmer enters a command, what converts that command to
machine language and executes it?.
Answer: the interpreter
◍ Relationship Management (Practice) Activities.
Answer: - understand stakeholder needs- prioritize products and services-
keep the relationship going- handle stakeholder complaints- make sure any
changes align with business outcomes- make sure products/services align
with business needs- create value for stakeholders- mediate conflicting
stakeholder requirements
◍ What is the difference between proprietary and open-source software
license?.
Answer: Proprietary software has a cost whereas open-source software is
free.
◍ Business Analysis.
Answer: analyze a business define its needs, and recommend solutions to
address the needs and/or solve a business problem; creates valuemajor:-
engage- plan- design and transition- obtain/buildminor:- deliverand support-
improve
◍ Configuration Item.
Answer: Any component that needs to be managed to deliver an IT service
◍ problem management.
Answer: reduce likelihood of recurring incidents by identifying root causes
and eliminating those.
◍ Supplier Management: single source or partnership.
Answer: Procurement of a product or service from one supplier.
