CHICK-FIL-A TRAINER EXAM
QUESTIONS AND ANSWERS (VERIFIED
AND UPDATED)
Core 4 - ANS create eye contact, share a smile, speak with a friendly tone, always say my
pleasure
2nd Mile - ANS 1.) Offer a warm welcome and fond farewell
2.) personalize with guest's name
3.) check-in with guest
4.) find the "little things" to spread joy
HEARD - ANS HEAR to understand
EMPATHIZE to feel their concern
APOLOGIZE with "I'm sorry"
RESOLVE the issue
DELIGHT the guest
@2026/2027 ALLRIGHTS RESERVED.
, Cobb Salad - ANS tomatoes and bell peppers
Spicy Southwest Salad - ANS tortilla strips and pepitas
Market Salad - ANS roasted almonds and harvest nut granola
Kale Crunch Salad - ANS Roasted Almonds
#1 meal - ANS original chicken sandwich
deluxe
#2 meal - ANS spicy
deluxe spicy
#3 meal - ANS 8/ 12/ 30 nuggets
#4 meal - ANS 3/ 4 count chicken strips
#5 meal - ANS grilled chicken sandwich
#6 meal - ANS 8/ 12 grilled nuggets meal
#7 meal - ANS grilled club sandwich meal
#8 meal - ANS grilled cool wrap meal/ spicy/ veggie
@2026/2027 ALLRIGHTS RESERVED.
QUESTIONS AND ANSWERS (VERIFIED
AND UPDATED)
Core 4 - ANS create eye contact, share a smile, speak with a friendly tone, always say my
pleasure
2nd Mile - ANS 1.) Offer a warm welcome and fond farewell
2.) personalize with guest's name
3.) check-in with guest
4.) find the "little things" to spread joy
HEARD - ANS HEAR to understand
EMPATHIZE to feel their concern
APOLOGIZE with "I'm sorry"
RESOLVE the issue
DELIGHT the guest
@2026/2027 ALLRIGHTS RESERVED.
, Cobb Salad - ANS tomatoes and bell peppers
Spicy Southwest Salad - ANS tortilla strips and pepitas
Market Salad - ANS roasted almonds and harvest nut granola
Kale Crunch Salad - ANS Roasted Almonds
#1 meal - ANS original chicken sandwich
deluxe
#2 meal - ANS spicy
deluxe spicy
#3 meal - ANS 8/ 12/ 30 nuggets
#4 meal - ANS 3/ 4 count chicken strips
#5 meal - ANS grilled chicken sandwich
#6 meal - ANS 8/ 12 grilled nuggets meal
#7 meal - ANS grilled club sandwich meal
#8 meal - ANS grilled cool wrap meal/ spicy/ veggie
@2026/2027 ALLRIGHTS RESERVED.