CHICK-FIL-A CERTIFIED TRAINER
KNOWLEDGE TEST. EXAM QUESTIONS
AND ANSWERS (VERIFIED AND
UPDATED)
How is a team member apron related to food safety? - ANS *team member should avoid
touching apron while working with food
*team member should not let soiled apron touch clean dishes
*cooked/ready-to-eat food should not come in contact with soiled apron
*a loose apron could come in contact with food, and this should be avoided
which of the following statements can correctly be made about team member fingernails? -
ANS *fingernails must not extend beyond fingertips
*false fingernails are not allowed in resturant
*fingernail polish is acceptable only in guest service areas and must be a solid color
-Which of the following statements correctly describes preparing to brew tea? - ANS *place
clean, dry 22 qt container onto brewer base in preparation for brewing tea
@2026/2027 ALLRIGHTS RESERVED.
,- team member should remove from refrigerator only amount of ingredients that can be
prepared/assembled within - ANS 30 min
What is create raving fans? - ANS both a & b- Chick-fil-A's business strategy, practives and
principles utilized by truett cathy for more than 65 years
-Which of the following statements can correctly be made about Icedream mix? -
ANS *Pouches of Icedream mix must be chilled for a minimum of 48 hours before use
*Each pouch of Icedream must be shaken before opening it
Shelf life for ingredients and holding time for finished products have been carefully calculated to
ensure that guests receive fresh, safe food, so Team Member should always observe these
guidelines completely. - ANS true
-Which of the following is something Team Member should never do with towels? (Select all
that apply.) - ANS *Never place towels saturated with dirt or oil into sanitizer bucket
*Never use a dripping towel -- wring it out first
*Never use disposable towels designated for Restrooms in any other part of Restaurant
*Never re-use towels that have been used on a contaminated surface for other tasks
If guest seeks nutritional information, what resources can Team Member suggest? - ANS * D.
all of the above
A. POS printout
@2026/2027 ALLRIGHTS RESERVED.
, B. Printed copy of Chick-fil-A Nutritional Guide
C.Nutritional information available on Chick-fil-A One app
- Chick-fil-A's approach to cleaning is _____. - ANS Do it right and do it regularly
When you realize that guest has arrived at Restaurant to pick up a mobile order, which of the
following questions is appropriate? (Select all that apply.) - ANS *"Have you already checked
in on the Chick-fil-A One app? & *"What is the name on your order?"
- When deciding how to best serve guests, Team Member can observe personal circumstances
such as ____. (Select all that apply.) - ANS *A Is guest carrying a heavy purse or briefcase?
*B Is guest with several small children?
*C Is guest juggling a large package?
*D Is guest walking with a cane?
All breaded chicken contains _____. - ANS both milk and eggs
Which of the following is an example of an effective (approved) hair restraint? - ANS A.
Hairnet
B. Visor or hat from TeamStyle collection
C. Chick-fil-A Chef hat
D. Hair accessory which holds back loose hair, and has no jeweled or beaded parts
*E. All of the above
- Which of the following is offered or made available with Waffle Potato Fries? (Select all that
apply.) - ANS *A. 1 package Dip & Squeeze Ketchup for small and medium fries
*B 2 packages Dip & Squeeze Ketchup for large fries
@2026/2027 ALLRIGHTS RESERVED.
KNOWLEDGE TEST. EXAM QUESTIONS
AND ANSWERS (VERIFIED AND
UPDATED)
How is a team member apron related to food safety? - ANS *team member should avoid
touching apron while working with food
*team member should not let soiled apron touch clean dishes
*cooked/ready-to-eat food should not come in contact with soiled apron
*a loose apron could come in contact with food, and this should be avoided
which of the following statements can correctly be made about team member fingernails? -
ANS *fingernails must not extend beyond fingertips
*false fingernails are not allowed in resturant
*fingernail polish is acceptable only in guest service areas and must be a solid color
-Which of the following statements correctly describes preparing to brew tea? - ANS *place
clean, dry 22 qt container onto brewer base in preparation for brewing tea
@2026/2027 ALLRIGHTS RESERVED.
,- team member should remove from refrigerator only amount of ingredients that can be
prepared/assembled within - ANS 30 min
What is create raving fans? - ANS both a & b- Chick-fil-A's business strategy, practives and
principles utilized by truett cathy for more than 65 years
-Which of the following statements can correctly be made about Icedream mix? -
ANS *Pouches of Icedream mix must be chilled for a minimum of 48 hours before use
*Each pouch of Icedream must be shaken before opening it
Shelf life for ingredients and holding time for finished products have been carefully calculated to
ensure that guests receive fresh, safe food, so Team Member should always observe these
guidelines completely. - ANS true
-Which of the following is something Team Member should never do with towels? (Select all
that apply.) - ANS *Never place towels saturated with dirt or oil into sanitizer bucket
*Never use a dripping towel -- wring it out first
*Never use disposable towels designated for Restrooms in any other part of Restaurant
*Never re-use towels that have been used on a contaminated surface for other tasks
If guest seeks nutritional information, what resources can Team Member suggest? - ANS * D.
all of the above
A. POS printout
@2026/2027 ALLRIGHTS RESERVED.
, B. Printed copy of Chick-fil-A Nutritional Guide
C.Nutritional information available on Chick-fil-A One app
- Chick-fil-A's approach to cleaning is _____. - ANS Do it right and do it regularly
When you realize that guest has arrived at Restaurant to pick up a mobile order, which of the
following questions is appropriate? (Select all that apply.) - ANS *"Have you already checked
in on the Chick-fil-A One app? & *"What is the name on your order?"
- When deciding how to best serve guests, Team Member can observe personal circumstances
such as ____. (Select all that apply.) - ANS *A Is guest carrying a heavy purse or briefcase?
*B Is guest with several small children?
*C Is guest juggling a large package?
*D Is guest walking with a cane?
All breaded chicken contains _____. - ANS both milk and eggs
Which of the following is an example of an effective (approved) hair restraint? - ANS A.
Hairnet
B. Visor or hat from TeamStyle collection
C. Chick-fil-A Chef hat
D. Hair accessory which holds back loose hair, and has no jeweled or beaded parts
*E. All of the above
- Which of the following is offered or made available with Waffle Potato Fries? (Select all that
apply.) - ANS *A. 1 package Dip & Squeeze Ketchup for small and medium fries
*B 2 packages Dip & Squeeze Ketchup for large fries
@2026/2027 ALLRIGHTS RESERVED.
