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NRF CUSTOMER SERVICE RISE UP 2026
EXAM COMPLETE (71) CURRENT TESTING
QUESTIONS AND DETAILED CORRECT
ANSWERS|GUARANTEED PASS.
CUSTOMER SERVICE
Maximize your success with this NRF Customer Service Rise Up
exam, designed to assess essential customer service principles
and workplace professionalism. It focuses on communication
skills, problem-solving, and effective customer interaction
strategies. Suitable for retail, business, and customer service
learners.
A customer is shopping for new software and tells you the
last version didn't meet your expectations. What should you
do? ✓ ✓ ...... ANSWER ....... Give hands-on
demonstrations of the different software your store sells
A customer is checking out at the register, and the product's
bar code is not scanning. There is no price on the item. What
should the cashier do? ✓ ✓ ...... ANSWER ....... Manually
enter the bar code
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You ordered flowers through an online service for Valentine's
Day, but the flowers were not delivered until the day after,
and were wilted. You call to complain. How should the
company handle your complaint? ✓ ✓ ...... ANSWER .......
Apologize and ask if you would rather have a full refund OR
more flowers at no charge
A customer comes in to order a gift for a friend's wedding.
When you check the registry, all of the gifts have already
been purchased. What should you recommend for the
customer? ✓ ✓ ...... ANSWER ....... Suggest the customer
purchase a gift card in the amount they planned to spend
A customer is looking for a red blender they saw on a
cooking show. Your store does carry the item, but it is quite
expensive. What should you do FIRST? ✓ ✓ ...... ANSWER
....... Show the customer the blender they wanted, point
out the features and tell them the price.
A customer comes in with an ad and coupon for lighting from
XYZ store. She asks you to show her that same light. You are
aware of the other store's ad and coupon. What's the BEST
thing to say for you to gain this customer's interest in buying
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from your store? ✓ ✓ ...... ANSWER ....... I see you have a
coupon from XYZ store. Tell me more about what you are
looking for. I'm sure I can find it in stock in our large
inventory. Are you aware of our 48-hour installation policy?
A sales associate sees a customer looking a price tags on
several printers. The store is currently offering a 20%
discount on a specific brand of printer. What should the
sales associate do first? ✓ ✓ ...... ANSWER ....... Tell the
customer about the sale and demonstrate the benefits and
features of the printer that is on sale
During a slow business day, a sales associate sees a new
hire having trouble answering a customer's questions. The
customer seems ready to leave. What should the sales
associate do? ✓ ✓ ...... ANSWER ....... Approach them
both and ask if you can help answer any questions
You are a bank teller working for a bank that has just been
taken over by one of your competitor banks. They offer some
different services from what you are familiar with. What
should you do to learn about these services? ✓ ✓ ......
NRF CUSTOMER SERVICE RISE UP 2026
EXAM COMPLETE (71) CURRENT TESTING
QUESTIONS AND DETAILED CORRECT
ANSWERS|GUARANTEED PASS.
CUSTOMER SERVICE
Maximize your success with this NRF Customer Service Rise Up
exam, designed to assess essential customer service principles
and workplace professionalism. It focuses on communication
skills, problem-solving, and effective customer interaction
strategies. Suitable for retail, business, and customer service
learners.
A customer is shopping for new software and tells you the
last version didn't meet your expectations. What should you
do? ✓ ✓ ...... ANSWER ....... Give hands-on
demonstrations of the different software your store sells
A customer is checking out at the register, and the product's
bar code is not scanning. There is no price on the item. What
should the cashier do? ✓ ✓ ...... ANSWER ....... Manually
enter the bar code
, Page 2 of 21
You ordered flowers through an online service for Valentine's
Day, but the flowers were not delivered until the day after,
and were wilted. You call to complain. How should the
company handle your complaint? ✓ ✓ ...... ANSWER .......
Apologize and ask if you would rather have a full refund OR
more flowers at no charge
A customer comes in to order a gift for a friend's wedding.
When you check the registry, all of the gifts have already
been purchased. What should you recommend for the
customer? ✓ ✓ ...... ANSWER ....... Suggest the customer
purchase a gift card in the amount they planned to spend
A customer is looking for a red blender they saw on a
cooking show. Your store does carry the item, but it is quite
expensive. What should you do FIRST? ✓ ✓ ...... ANSWER
....... Show the customer the blender they wanted, point
out the features and tell them the price.
A customer comes in with an ad and coupon for lighting from
XYZ store. She asks you to show her that same light. You are
aware of the other store's ad and coupon. What's the BEST
thing to say for you to gain this customer's interest in buying
, Page 3 of 21
from your store? ✓ ✓ ...... ANSWER ....... I see you have a
coupon from XYZ store. Tell me more about what you are
looking for. I'm sure I can find it in stock in our large
inventory. Are you aware of our 48-hour installation policy?
A sales associate sees a customer looking a price tags on
several printers. The store is currently offering a 20%
discount on a specific brand of printer. What should the
sales associate do first? ✓ ✓ ...... ANSWER ....... Tell the
customer about the sale and demonstrate the benefits and
features of the printer that is on sale
During a slow business day, a sales associate sees a new
hire having trouble answering a customer's questions. The
customer seems ready to leave. What should the sales
associate do? ✓ ✓ ...... ANSWER ....... Approach them
both and ask if you can help answer any questions
You are a bank teller working for a bank that has just been
taken over by one of your competitor banks. They offer some
different services from what you are familiar with. What
should you do to learn about these services? ✓ ✓ ......
