COMM 291 QUIZ 2 EXAM QUESTIONS
AND ANSWERS (VERIFIED AND
UPDATED)
What is non verbal communication - ANS messages expressed by others than linguistic
means
TermDefinitionEmotional Intelligence (EQ) - ANS The ability to understand and manage one's
emotions and to empathize with others.
Emotion Labor - ANS Managing or suppressing emotions to fulfill professional or social
expectations.
Display Rules - ANS Cultural norms that dictate how and when emotions should be
expressed.
Debilitative Emotions - ANS Intense emotions that hinder effective communication (e.g.,
rage, anxiety).
Rational-Emotive Approach - ANS The idea that emotions are influenced not just by events
but by beliefs about those events.
Kinesics - ANS The study of body movement, gesture, and posture.
@2026/2027 ALLRIGHTS RESERVED.
AND ANSWERS (VERIFIED AND
UPDATED)
What is non verbal communication - ANS messages expressed by others than linguistic
means
TermDefinitionEmotional Intelligence (EQ) - ANS The ability to understand and manage one's
emotions and to empathize with others.
Emotion Labor - ANS Managing or suppressing emotions to fulfill professional or social
expectations.
Display Rules - ANS Cultural norms that dictate how and when emotions should be
expressed.
Debilitative Emotions - ANS Intense emotions that hinder effective communication (e.g.,
rage, anxiety).
Rational-Emotive Approach - ANS The idea that emotions are influenced not just by events
but by beliefs about those events.
Kinesics - ANS The study of body movement, gesture, and posture.
@2026/2027 ALLRIGHTS RESERVED.
