TEST 2026 QUESTIONS AND SOLUTIONS
COMPLETE REVIEW
◉Benjamin is a claims representative handling a merchandise loss.
He needs someone to prepare an inventory of the damaged goods,
verify their value, preserve damaged items, locate the best market
for salvageable items, and oversee the sale. Benjamin should hire
a(n)
Select one:
A. Public adjuster.
B. Junk dealer.
C. Wholesaler.
D. Salvor.. Answer: D. Salvor.
◉Katarina is a claims representative who is discussing a property
loss incident with the insured. She has asked him if a violent
expansion of air occurred, if a loud noise was reported, and if a
,sudden and violent outbreak of physical forces occurred. Katarina is
trying to determine
Select one:
A. Grounds for denying the claim.
B. Grounds for accepting the claim.
C. Whether a fire occurred.
D. Whether an explosion occurred.. Answer: D. Whether an
explosion occurred.
◉Francesca is handling a claim for theft of property. She has asked
the insured to provide documentation of the theft of his television.
The insured provided copies of the warranty, the instruction manual,
a photo of the television in his house, and the original receipt. Which
one of the following pieces of documentation provided by the
policyholder does Francesca considers to be the best?
Select one:
A. Warranty
B. Original receipt
, C. Instruction manual
D. Photograph. Answer: B. Original receipt
◉Adam is a professional who is involved in a claim for fire damage.
To ensure he uses proper methodology, he is considering the
following factors: Was the scene adequately investigated and
documented with diagrams and photos? Was the point of origin
definitively established? Has the source of ignition been identified?
What events led to the fire starting? Was all of the available evidence
securely collected? Were all of the witnesses interviewed in a
comprehensive fashion? Adam is a
Select one:
A. Fire fighter.
B. Fire investigator.
C. Claims representative.
D. Police officer.. Answer: B. Fire investigator.