1|Page
SCM 3301 Exam 1 Miller || All Correct.
Supply Chain Management ......ANSWER......the active management of
supply chain activities and relationships in order to maximize customer
value and achieve a sustainable competitive advantage
Supply Chain ......ANSWER......A network of manufacturers and service
providers that work together to create products or services needed by
end users. These manufacturers are linked together through physical
flows, information flows, and monetary flows.
Why Study Supply Chain Management ......ANSWER......-Every
organization must make a product or provide a service that someone
values.
-Most organizations function as part of larger supply chains.
-Organizations must carefully manage their operations and supply
chains in order to prosper, and indeed, survive.
Operations Management ......ANSWER......the planning, scheduling, and
control of the activities that transform inputs into finished goods and
services
Operations Management- Inputs ......ANSWER......Materials,
Information, Intangible Needs
pg. 1
,2|Page
Transformation Process ......ANSWER......manufacturing operations,
service operations
Outputs ......ANSWER......tangible goods, fulfilled needs, satisfied
customers
PLAN ......ANSWER......Activities that include balance demand
requirements against resources & communicate these plans to the
various participants
BUY/SOURCE ......ANSWER......Activities that include identifying,
developing, coordinating suppliers & the delivery of incoming goods &
services
MAKE ......ANSWER......Activities designed to produce an actual good or
service
DELIVER ......ANSWER......Activities which store and transport goods to a
new destination
Return ......ANSWER......Activities for returning and processing defective
or excess products and materials (often called "Reverse Logistics")
pg. 2
, 3|Page
Focal Firm ......ANSWER......The organization with which one identifies
when discussing Supply Chain Management
Upstream ......ANSWER......: Activities or firms positioned earlier in the
Supply Chain (prior to the Focal Firm)
Downstream ......ANSWER......Activities or firms positioned later in the
Supply Chain (after the Focal Firm)
1st Tier Supplier: ......ANSWER......direct supply to the Focal Firm
2nd Tier supplier ......ANSWER......direct supplier to the 1st Tier Supplier
1st Tier customer ......ANSWER......direct customer to the Focal Firm
2nd tier customer ......ANSWER......direct customer of the 1st Tier
Customer
The three major trends ......ANSWER......Increasing Competition and
Globalization
Relationship Management
Electronic Commerce
pg. 3
SCM 3301 Exam 1 Miller || All Correct.
Supply Chain Management ......ANSWER......the active management of
supply chain activities and relationships in order to maximize customer
value and achieve a sustainable competitive advantage
Supply Chain ......ANSWER......A network of manufacturers and service
providers that work together to create products or services needed by
end users. These manufacturers are linked together through physical
flows, information flows, and monetary flows.
Why Study Supply Chain Management ......ANSWER......-Every
organization must make a product or provide a service that someone
values.
-Most organizations function as part of larger supply chains.
-Organizations must carefully manage their operations and supply
chains in order to prosper, and indeed, survive.
Operations Management ......ANSWER......the planning, scheduling, and
control of the activities that transform inputs into finished goods and
services
Operations Management- Inputs ......ANSWER......Materials,
Information, Intangible Needs
pg. 1
,2|Page
Transformation Process ......ANSWER......manufacturing operations,
service operations
Outputs ......ANSWER......tangible goods, fulfilled needs, satisfied
customers
PLAN ......ANSWER......Activities that include balance demand
requirements against resources & communicate these plans to the
various participants
BUY/SOURCE ......ANSWER......Activities that include identifying,
developing, coordinating suppliers & the delivery of incoming goods &
services
MAKE ......ANSWER......Activities designed to produce an actual good or
service
DELIVER ......ANSWER......Activities which store and transport goods to a
new destination
Return ......ANSWER......Activities for returning and processing defective
or excess products and materials (often called "Reverse Logistics")
pg. 2
, 3|Page
Focal Firm ......ANSWER......The organization with which one identifies
when discussing Supply Chain Management
Upstream ......ANSWER......: Activities or firms positioned earlier in the
Supply Chain (prior to the Focal Firm)
Downstream ......ANSWER......Activities or firms positioned later in the
Supply Chain (after the Focal Firm)
1st Tier Supplier: ......ANSWER......direct supply to the Focal Firm
2nd Tier supplier ......ANSWER......direct supplier to the 1st Tier Supplier
1st Tier customer ......ANSWER......direct customer to the Focal Firm
2nd tier customer ......ANSWER......direct customer of the 1st Tier
Customer
The three major trends ......ANSWER......Increasing Competition and
Globalization
Relationship Management
Electronic Commerce
pg. 3
