Qualtrics Certification Exam Questions With Complete
Solutions
_____ is a discipline that is used to deliver improved
experiences to different stakeholders across an organization to
gain competitive advantage. Correct Answers Experience
Management (XM)
"CX is the basis for our organization's ongoing differentiation".
At which phase of the maturity model does this company sit?
Correct Answers Embed
A client from the healthcare industry has a business unit that is
interested in sending out transactional surveys to previous
patients who visited a clinic, and a second business unit that
reaches out to insurance policy owners for relational surveys. In
order to configure a solution in XM Directory that meets this
customer's requirements, you should advise the client to use
which feature in the XM Directory? Correct Answers Multiple
directories
A client is using Text iQ to determine qualitative relationships
and has multiple surveys that they wish to take action on, which
will require adding topics created in one survey to another.
Which ways of adding topics will ensure that they are consistent
across all lines? (Select all that apply.) Correct Answers -
importing topics
- modifying queries
A CX implementation team is integrating a customer's CRM
with Qualtrics using Salesforce. Despite the fact that the
,workflow condition was met, a survey was not sent. Which
solution will address this error? Correct Answers Selecting a
distribution method to activate the survey
A Qualtrics customer has a demographic block in their survey
that asks respondents for their gender, age range, and income
range. In addition to questions targeting all demographics, the
client is trying to target two specific demographic groups with
additional survey questions: female respondents between the
ages of 30 and 39 that make at least $140,000 per year, and male
respondents between the age of 20 and 29 that make at least
$110,000. Any other respondents will not see the additional
questions. Which advanced feature available to support survey
configuration for multiple workstreams will assist the customer
with these requirements? Correct Answers Complex branch
logic
A Qualtrics customer wants their survey to ask customers for
open-ended feedback on their services and then customize the
survey experience based on topics in their feedback. To
accomplish this, they will leverage _____ to analyze the topics
used in one of the Text Entry response questions and then they
will use Branch Logic to send the respondent to different paths
in the survey depending on the topic present in their response.
Correct Answers Text iQ
A researcher wants to build a survey that she can fully
customize. She has created a survey outline to meet her specific
research needs. What kind of project should be used? Correct
Answers Create a new blank survey
,A strong CX program is linked to 4 key financial results. Select
each of the results from the list below: Correct Answers -
Increase customer retention and loyalty
- Decrease cost to serve
- Decrease cost of acquisition
- Increase customer lifetime value
A(n) ____ is a moment of truth that affects the human
components of your business. Correct Answers Experience
According to the Qualtrics data model, which term refers to a set
of contacts that meet a selection criteria? Correct Answers
Sample
action planning Correct Answers a way for dashboard users to
create and track actions based on initiatives identified by a
company to reach its goals
advanced dashboard functions Correct Answers Action
planning
Response weighting
Custom Metrics
Text iQ
SSO
All but one (1) of the following describe the nature of Topics
analyzed under the Text Tab. Correct Answers Can be built
before responses are recorded
Allison wants to create a survey to find out if people in her
neighborhood would like to have a new park in their area. She
, wants to post flyers around her neighborhood for people to take
the survey, but thinks that having people type out the full survey
URL might be challenging. What would be a good alternative
for Allison? Correct Answers QR Code
Always use the ____ case when programming a survey. Correct
Answers Positive
An Action typically consists of 3 elements. Select all that apply.
Correct Answers - Event
- Task
- Condition
An organization collects data about a future interaction to
understand the potential reaction to the interaction.
What kind of data is being collected? Correct Answers
Experience Expectations
An organization identifies issues in their service delivery
operations and sets out to write questions that will aid in
collecting data related to those issues. This is an example of
XM, true or false? Correct Answers True
An organization that is consistently collecting and acting on
feedback data to nurture an environment of continuous
improvement.
Which component of the XM Operating Framework is this
company trying to strengthen? Correct Answers Culture
Chen is beginning the procedure for configuring and deploying a
Website/App Feedback survey for a customer. Which
Solutions
_____ is a discipline that is used to deliver improved
experiences to different stakeholders across an organization to
gain competitive advantage. Correct Answers Experience
Management (XM)
"CX is the basis for our organization's ongoing differentiation".
At which phase of the maturity model does this company sit?
Correct Answers Embed
A client from the healthcare industry has a business unit that is
interested in sending out transactional surveys to previous
patients who visited a clinic, and a second business unit that
reaches out to insurance policy owners for relational surveys. In
order to configure a solution in XM Directory that meets this
customer's requirements, you should advise the client to use
which feature in the XM Directory? Correct Answers Multiple
directories
A client is using Text iQ to determine qualitative relationships
and has multiple surveys that they wish to take action on, which
will require adding topics created in one survey to another.
Which ways of adding topics will ensure that they are consistent
across all lines? (Select all that apply.) Correct Answers -
importing topics
- modifying queries
A CX implementation team is integrating a customer's CRM
with Qualtrics using Salesforce. Despite the fact that the
,workflow condition was met, a survey was not sent. Which
solution will address this error? Correct Answers Selecting a
distribution method to activate the survey
A Qualtrics customer has a demographic block in their survey
that asks respondents for their gender, age range, and income
range. In addition to questions targeting all demographics, the
client is trying to target two specific demographic groups with
additional survey questions: female respondents between the
ages of 30 and 39 that make at least $140,000 per year, and male
respondents between the age of 20 and 29 that make at least
$110,000. Any other respondents will not see the additional
questions. Which advanced feature available to support survey
configuration for multiple workstreams will assist the customer
with these requirements? Correct Answers Complex branch
logic
A Qualtrics customer wants their survey to ask customers for
open-ended feedback on their services and then customize the
survey experience based on topics in their feedback. To
accomplish this, they will leverage _____ to analyze the topics
used in one of the Text Entry response questions and then they
will use Branch Logic to send the respondent to different paths
in the survey depending on the topic present in their response.
Correct Answers Text iQ
A researcher wants to build a survey that she can fully
customize. She has created a survey outline to meet her specific
research needs. What kind of project should be used? Correct
Answers Create a new blank survey
,A strong CX program is linked to 4 key financial results. Select
each of the results from the list below: Correct Answers -
Increase customer retention and loyalty
- Decrease cost to serve
- Decrease cost of acquisition
- Increase customer lifetime value
A(n) ____ is a moment of truth that affects the human
components of your business. Correct Answers Experience
According to the Qualtrics data model, which term refers to a set
of contacts that meet a selection criteria? Correct Answers
Sample
action planning Correct Answers a way for dashboard users to
create and track actions based on initiatives identified by a
company to reach its goals
advanced dashboard functions Correct Answers Action
planning
Response weighting
Custom Metrics
Text iQ
SSO
All but one (1) of the following describe the nature of Topics
analyzed under the Text Tab. Correct Answers Can be built
before responses are recorded
Allison wants to create a survey to find out if people in her
neighborhood would like to have a new park in their area. She
, wants to post flyers around her neighborhood for people to take
the survey, but thinks that having people type out the full survey
URL might be challenging. What would be a good alternative
for Allison? Correct Answers QR Code
Always use the ____ case when programming a survey. Correct
Answers Positive
An Action typically consists of 3 elements. Select all that apply.
Correct Answers - Event
- Task
- Condition
An organization collects data about a future interaction to
understand the potential reaction to the interaction.
What kind of data is being collected? Correct Answers
Experience Expectations
An organization identifies issues in their service delivery
operations and sets out to write questions that will aid in
collecting data related to those issues. This is an example of
XM, true or false? Correct Answers True
An organization that is consistently collecting and acting on
feedback data to nurture an environment of continuous
improvement.
Which component of the XM Operating Framework is this
company trying to strengthen? Correct Answers Culture
Chen is beginning the procedure for configuring and deploying a
Website/App Feedback survey for a customer. Which
