CustomerXM (CX) Expert Qualtrics Certificate Exam
(2026) Questions With Complete Solutions
"CX is the basis for our organization's ongoing differentiation."
At which phase of the maturity model does this hypothetical
company sit? Correct Answers Embed
A strong CX program is linked to four key financial results.
Select the four results from the list below:
Increase customer retention and loyalty
Decrease cost to serve
Decrease cost of acquisition
Increase market share
Increase customer lifetime value
Increase share of wallet Correct Answers Increase customer
retention and loyalty
Decrease cost to serve
Decrease cost of acquisition
Increase customer lifetime value
A Workflow typically consists of three elements. Select all that
apply:
Event
Task
Condition
Trigger Correct Answers Event
Condition
Task
,As a brand admin, which options do I have for allowing non-
Qualtrics users to see my dashboard? Select all that apply:
Use the Share menu to share to an email address.
Export a PDF, JPG, or CSV of the dashboard and send it via my
personal email.
Use the email dashboard feature within a dashboard to send a
PDF of the dashboard. Correct Answers Export a PDF, JPG, or
CSV of the dashboard and send it via my personal email.
Use the email dashboard feature within a dashboard to send a
PDF of the dashboard.
From a ticket task, you can add Root Causes. What does this
feature do? Correct Answers Creates a drop-down menu on the
ticket that individuals can select to note the reason the ticket was
created
How can existing tickets be accessed? Correct Answers By
clicking on "Tickets" on the global navigation bar
I want to send an email to the sales team whenever a survey
respondent selects that they're interested in learning more about
our products. What type of Workflow is this? Correct Answers
Started by an event
If a stakeholder views your dashboard and asks about a
particular widget "Does this value mean we are doing well?"
What can you configure on your dashboard to answer this
, question? Correct Answers You can add a benchmark value to
your widget to compare your stakeholder's data to that of their
industry as a whole.
If you delete a mailing list, what will happen to the contacts that
were a part of the list? Correct Answers They will be preserved
in the directory with all Embedded Data.
In terms of User Administration, what is a role? Correct
Answers A role is a group of user accounts. When used
successfully, roles will simplify the sharing of dashboards,
because you can share a dashboard with an entire role, instead of
one user at a time.
In terms of User Administration, what is an attribute? Correct
Answers Attributes are additional fields of data that you can
add to each dashboard viewer's account profile. Think of these
like operational data fields. Common examples could include a
viewer's employee number, their job role, or the region or
location where they work.
Attributes can be used to allow for the automatic creation of
roles (Automatic Role Enrollment), where you add everyone
who has a specific attribute value to one role.
Name the process that identifies the roots of search words and
groups their invariants to aid in text analysis Correct Answers
Lemmatization
Select which question type is NOT compatible with a 2-way
SMS Distribution:
(2026) Questions With Complete Solutions
"CX is the basis for our organization's ongoing differentiation."
At which phase of the maturity model does this hypothetical
company sit? Correct Answers Embed
A strong CX program is linked to four key financial results.
Select the four results from the list below:
Increase customer retention and loyalty
Decrease cost to serve
Decrease cost of acquisition
Increase market share
Increase customer lifetime value
Increase share of wallet Correct Answers Increase customer
retention and loyalty
Decrease cost to serve
Decrease cost of acquisition
Increase customer lifetime value
A Workflow typically consists of three elements. Select all that
apply:
Event
Task
Condition
Trigger Correct Answers Event
Condition
Task
,As a brand admin, which options do I have for allowing non-
Qualtrics users to see my dashboard? Select all that apply:
Use the Share menu to share to an email address.
Export a PDF, JPG, or CSV of the dashboard and send it via my
personal email.
Use the email dashboard feature within a dashboard to send a
PDF of the dashboard. Correct Answers Export a PDF, JPG, or
CSV of the dashboard and send it via my personal email.
Use the email dashboard feature within a dashboard to send a
PDF of the dashboard.
From a ticket task, you can add Root Causes. What does this
feature do? Correct Answers Creates a drop-down menu on the
ticket that individuals can select to note the reason the ticket was
created
How can existing tickets be accessed? Correct Answers By
clicking on "Tickets" on the global navigation bar
I want to send an email to the sales team whenever a survey
respondent selects that they're interested in learning more about
our products. What type of Workflow is this? Correct Answers
Started by an event
If a stakeholder views your dashboard and asks about a
particular widget "Does this value mean we are doing well?"
What can you configure on your dashboard to answer this
, question? Correct Answers You can add a benchmark value to
your widget to compare your stakeholder's data to that of their
industry as a whole.
If you delete a mailing list, what will happen to the contacts that
were a part of the list? Correct Answers They will be preserved
in the directory with all Embedded Data.
In terms of User Administration, what is a role? Correct
Answers A role is a group of user accounts. When used
successfully, roles will simplify the sharing of dashboards,
because you can share a dashboard with an entire role, instead of
one user at a time.
In terms of User Administration, what is an attribute? Correct
Answers Attributes are additional fields of data that you can
add to each dashboard viewer's account profile. Think of these
like operational data fields. Common examples could include a
viewer's employee number, their job role, or the region or
location where they work.
Attributes can be used to allow for the automatic creation of
roles (Automatic Role Enrollment), where you add everyone
who has a specific attribute value to one role.
Name the process that identifies the roots of search words and
groups their invariants to aid in text analysis Correct Answers
Lemmatization
Select which question type is NOT compatible with a 2-way
SMS Distribution:
