BUSOBA 3230 – Exam 1 – business administration study material
Operations Management is defined as "The systematic design, direction, and control of processes that
transform inputs into services and products for internal, as well as external, customers". Therefore,
operations management only apply in these industries:
Healthcare
All Industries
Government
Manufacturing
Financial Services
Non-Profit Organizations - CORRECT ANSWER ✔✔All Industries
Professor Newsom purchases paint from Sherwin-Williams Store when redecorating her home. She is
therefore a customer of Sherwin-Williams and is ___________________________ in the supply chain.
strategic
competitive
upstream
downstream - CORRECT ANSWER ✔✔downstream
Getting a haircut is more like a service process because:
the haircut is tangible.
the quality is very objective and easy to measure.
if the appointment is missed, it can not be stored for another time.
, there is very little customer involvement. - CORRECT ANSWER ✔✔if the appointment is missed, it can
not be stored for another time.
Headquartered in Germany, Aldi is one of the fastest growing discount supermarkets in the United
States. In a recent advertisement aired on local television, Aldi claims: "you will like our products but
love our prices." Which of the following is most true for Aldi?
Neither products or price are order winners
Both products and price are order winners
Products are order qualifiers, price is an order winner
Price is an order qualifier, products are order winners - CORRECT ANSWER ✔✔Products are order
qualifiers, price is an order winner
Based on the operational decisions discussed in the in-class video, what appear to be the competitive
priorities for Jeni's?
Top quality product and top quality experience
Low cost product and on time delivery
High variety product and speed of experience
Consistent quality product and fast delivery speed - CORRECT ANSWER ✔✔Top quality product and
top quality experience
The design, operation, and improvement of the systems that create and deliver the firm's primary
products and services. - CORRECT ANSWER ✔✔Operations and supply chain management (OSCM)
Operations Management is defined as "The systematic design, direction, and control of processes that
transform inputs into services and products for internal, as well as external, customers". Therefore,
operations management only apply in these industries:
Healthcare
All Industries
Government
Manufacturing
Financial Services
Non-Profit Organizations - CORRECT ANSWER ✔✔All Industries
Professor Newsom purchases paint from Sherwin-Williams Store when redecorating her home. She is
therefore a customer of Sherwin-Williams and is ___________________________ in the supply chain.
strategic
competitive
upstream
downstream - CORRECT ANSWER ✔✔downstream
Getting a haircut is more like a service process because:
the haircut is tangible.
the quality is very objective and easy to measure.
if the appointment is missed, it can not be stored for another time.
, there is very little customer involvement. - CORRECT ANSWER ✔✔if the appointment is missed, it can
not be stored for another time.
Headquartered in Germany, Aldi is one of the fastest growing discount supermarkets in the United
States. In a recent advertisement aired on local television, Aldi claims: "you will like our products but
love our prices." Which of the following is most true for Aldi?
Neither products or price are order winners
Both products and price are order winners
Products are order qualifiers, price is an order winner
Price is an order qualifier, products are order winners - CORRECT ANSWER ✔✔Products are order
qualifiers, price is an order winner
Based on the operational decisions discussed in the in-class video, what appear to be the competitive
priorities for Jeni's?
Top quality product and top quality experience
Low cost product and on time delivery
High variety product and speed of experience
Consistent quality product and fast delivery speed - CORRECT ANSWER ✔✔Top quality product and
top quality experience
The design, operation, and improvement of the systems that create and deliver the firm's primary
products and services. - CORRECT ANSWER ✔✔Operations and supply chain management (OSCM)
