1|Page
Certified Public Manager (CPM) Certification
Exam||VERIFIED EXAM!!!|| COMPLETE QUESTIONS
AND DETAILED SOLUTIONS LATEST UPDATE THIS
YEAR-JUST RELEASED.pdf||NEWEST EXAM!!
What are the potential advantages or disadvantages of a
high degree of participation among members of the
association for the CID? - Answer-The benefits to having
highly active and vocal volunteer participation in the
association is that in fostering the belief in owners that
their voice matters helps build strong community "buy in"
(participation, or a sense of "investment"),which in turn will
create the best pool of candidates from which Boards and
committees are appointed. The disadvantage to vocal
participation is that it can bog down the ability of a CID to
make decisions if membership contests the decisions of
the Board of Directors.
Explain why common areas are potentially one of the
benefits of CID membership - Answer-In residential
property the CID allows individual investors to share in the
benefits of common elements such as swimming pools,
tennis courts, or landscaped common areas that an
individual owner may not have been able to afford.
,2|Page
Describe the advantages of having a management
agreement that spells out the relationship between the
Managing Agent and CID in as detailed a manner as
possible. - Answer-The benefit of a detailed management
agreement lies in part in that it clarifies to whom the
Managing Agent reports.
What is active listening? - Answer-The term active
listening describes communication in which the listener is
as active in the process as the speaker. The goal of active
listening is for you to hear and understand other people,
and to let them know you've heard and understood them.
What percent of communications are nonverbal? -
Answer-Around 55 percent of what others hear us say is a
direct result of what we communicate visually: dress,
posture, movements, facial expressions, and eye contact.
The next 38 percent of the message we send comes from
the sound of the communication: tone of voice, accent,
rate of speech, volume, and timbre. So, a total of 93
percent of communications are nonverbal.
Which conflict resolution style believes "only the strong
survive"? - Answer-The adversarial style of conflict
resolution believes "only the strong survive."
,3|Page
Which conflict resolution style believes "you must give a
little to get a little"? - Answer-The compromising style of
conflict resolution believes "you must give a little to get a
little."
What is the difference between Theory X and Theory Y
styles of management? - Answer-Autocratic, or Theory X,
managers make the assumption that employees inherently
dislike work and prefer to be directed. These managers
believe that because of their dislike for work, most people
must be controlled and threatened before they will work
hard enough and that the average human desires security
above everything.Participatory, or Theory Y, managers
make the assumption that employees are inherently
trustworthy and can be self-directed. They motivate staff
with rewards and involvement in decision-making.
Participatory managers believe that the average employee
learns, under proper conditions, not only to accept but to
seek responsibility.
Theory Z combines approaches from what two cultures? -
Answer-Theory Z combines approaches from American
and Japanese cultures.
, 4|Page
What is the common equation used to understand
employee performance? - Answer-A common equation
used to understand employee performance is: Ability x
Motivation = Performance
The California Hills, a PUD outside of Riverside, Calif., has
completed three off our phases of development. There are
currently 65 owned units. The final phase of the
development will build out 25 more units. What type of
management would best serve this community? - Answer-
This community presents a complex management
challenge that may best be met with full agency
management services. If this CID is still under developer
control they may be interested in keeping the financial
records/budgets.
A condominium association of detached new home
construction in Milwaukee is located in a former
commercial district near downtown that has been the site
of a great deal of condominium conversion activity. This
CID has eight units, a parking structure, and a small
recreational facility, which includes a fitness room and
pool. What type of management would best serve this
community? - Answer-Financial-only management or self
management may work best for this community.
Certified Public Manager (CPM) Certification
Exam||VERIFIED EXAM!!!|| COMPLETE QUESTIONS
AND DETAILED SOLUTIONS LATEST UPDATE THIS
YEAR-JUST RELEASED.pdf||NEWEST EXAM!!
What are the potential advantages or disadvantages of a
high degree of participation among members of the
association for the CID? - Answer-The benefits to having
highly active and vocal volunteer participation in the
association is that in fostering the belief in owners that
their voice matters helps build strong community "buy in"
(participation, or a sense of "investment"),which in turn will
create the best pool of candidates from which Boards and
committees are appointed. The disadvantage to vocal
participation is that it can bog down the ability of a CID to
make decisions if membership contests the decisions of
the Board of Directors.
Explain why common areas are potentially one of the
benefits of CID membership - Answer-In residential
property the CID allows individual investors to share in the
benefits of common elements such as swimming pools,
tennis courts, or landscaped common areas that an
individual owner may not have been able to afford.
,2|Page
Describe the advantages of having a management
agreement that spells out the relationship between the
Managing Agent and CID in as detailed a manner as
possible. - Answer-The benefit of a detailed management
agreement lies in part in that it clarifies to whom the
Managing Agent reports.
What is active listening? - Answer-The term active
listening describes communication in which the listener is
as active in the process as the speaker. The goal of active
listening is for you to hear and understand other people,
and to let them know you've heard and understood them.
What percent of communications are nonverbal? -
Answer-Around 55 percent of what others hear us say is a
direct result of what we communicate visually: dress,
posture, movements, facial expressions, and eye contact.
The next 38 percent of the message we send comes from
the sound of the communication: tone of voice, accent,
rate of speech, volume, and timbre. So, a total of 93
percent of communications are nonverbal.
Which conflict resolution style believes "only the strong
survive"? - Answer-The adversarial style of conflict
resolution believes "only the strong survive."
,3|Page
Which conflict resolution style believes "you must give a
little to get a little"? - Answer-The compromising style of
conflict resolution believes "you must give a little to get a
little."
What is the difference between Theory X and Theory Y
styles of management? - Answer-Autocratic, or Theory X,
managers make the assumption that employees inherently
dislike work and prefer to be directed. These managers
believe that because of their dislike for work, most people
must be controlled and threatened before they will work
hard enough and that the average human desires security
above everything.Participatory, or Theory Y, managers
make the assumption that employees are inherently
trustworthy and can be self-directed. They motivate staff
with rewards and involvement in decision-making.
Participatory managers believe that the average employee
learns, under proper conditions, not only to accept but to
seek responsibility.
Theory Z combines approaches from what two cultures? -
Answer-Theory Z combines approaches from American
and Japanese cultures.
, 4|Page
What is the common equation used to understand
employee performance? - Answer-A common equation
used to understand employee performance is: Ability x
Motivation = Performance
The California Hills, a PUD outside of Riverside, Calif., has
completed three off our phases of development. There are
currently 65 owned units. The final phase of the
development will build out 25 more units. What type of
management would best serve this community? - Answer-
This community presents a complex management
challenge that may best be met with full agency
management services. If this CID is still under developer
control they may be interested in keeping the financial
records/budgets.
A condominium association of detached new home
construction in Milwaukee is located in a former
commercial district near downtown that has been the site
of a great deal of condominium conversion activity. This
CID has eight units, a parking structure, and a small
recreational facility, which includes a fitness room and
pool. What type of management would best serve this
community? - Answer-Financial-only management or self
management may work best for this community.
