MGT 291 EXAM 1 STUDY GUIDE
QUESTIONS AND ANSWERS (VERIFIED
AND UPDATED)
Organizational Behavior - ANS The study of how individuals and groups behave in
organizations to improve job performance and organizational commitment
Job Performance - ANS How well employees perform their job duties
Organizational Commitment - ANS The desire of an employee to remain with an organization
Experience Method of Knowing - ANS Gaining knowledge through personal involvement and
observation
Intuition Method of Knowing - ANS Beliefs based on feelings rather than facts
Authority Method of Knowing - ANS Relying on experts or leaders for information
Science Method of Knowing - ANS Using systematic research and evidence to gain knowledge
Scientific Method - ANS The process of developing theories, testing hypotheses, collecting
data, and verifying results
@2026/2027 ALLRIGHTS RESERVED.
,Correlation - ANS A statistical relationship between two variables
Weak Correlation - ANS Approximately 0.10
Moderate Correlation - ANS Approximately 0.30
Strong Correlation - ANS Approximately 0.50
Correlation Does Not Equal Causation - ANS A relationship between variables does not prove
one causes the other
Task Performance - ANS Employee behaviors that directly contribute to producing goods or
services
Routine Task Performance - ANS Predictable and repetitive job tasks
Adaptive Task Performance - ANS Responding effectively to change and new situations
Creative Task Performance - ANS Developing novel and useful ideas
Citizenship Behavior - ANS Voluntary employee behaviors that improve organizational
functioning
Interpersonal Citizenship Behavior - ANS Helping, courtesy, and sportsmanship directed
toward coworkers
Organizational Citizenship Behavior - ANS Voice, civic virtue, and boosterism that benefit the
organization
@2026/2027 ALLRIGHTS RESERVED.
, Counterproductive Work Behavior - ANS Intentional behaviors that harm the organization or
its members
Property Deviance - ANS Damaging or stealing company property
Production Deviance - ANS Intentionally reducing work output
Political Deviance - ANS Gossiping, favoritism, or undermining others
Personal Aggression - ANS Hostile behaviors such as harassment or abuse
Affective Commitment - ANS Emotional attachment to the organization and desire to stay
Erosion Model - ANS Employees with fewer organizational connections are more likely to
leave
Social Influence Model - ANS One employee leaving can influence others to leave
Continuance Commitment - ANS Commitment based on perceived costs of leaving
Embeddedness - ANS The degree to which employees are connected to their job and
community
Normative Commitment - ANS Commitment based on obligation to remain
Exit - ANS Response to negative events by leaving the organization
Voice - ANS Response to negative events by offering constructive suggestions
@2026/2027 ALLRIGHTS RESERVED.
QUESTIONS AND ANSWERS (VERIFIED
AND UPDATED)
Organizational Behavior - ANS The study of how individuals and groups behave in
organizations to improve job performance and organizational commitment
Job Performance - ANS How well employees perform their job duties
Organizational Commitment - ANS The desire of an employee to remain with an organization
Experience Method of Knowing - ANS Gaining knowledge through personal involvement and
observation
Intuition Method of Knowing - ANS Beliefs based on feelings rather than facts
Authority Method of Knowing - ANS Relying on experts or leaders for information
Science Method of Knowing - ANS Using systematic research and evidence to gain knowledge
Scientific Method - ANS The process of developing theories, testing hypotheses, collecting
data, and verifying results
@2026/2027 ALLRIGHTS RESERVED.
,Correlation - ANS A statistical relationship between two variables
Weak Correlation - ANS Approximately 0.10
Moderate Correlation - ANS Approximately 0.30
Strong Correlation - ANS Approximately 0.50
Correlation Does Not Equal Causation - ANS A relationship between variables does not prove
one causes the other
Task Performance - ANS Employee behaviors that directly contribute to producing goods or
services
Routine Task Performance - ANS Predictable and repetitive job tasks
Adaptive Task Performance - ANS Responding effectively to change and new situations
Creative Task Performance - ANS Developing novel and useful ideas
Citizenship Behavior - ANS Voluntary employee behaviors that improve organizational
functioning
Interpersonal Citizenship Behavior - ANS Helping, courtesy, and sportsmanship directed
toward coworkers
Organizational Citizenship Behavior - ANS Voice, civic virtue, and boosterism that benefit the
organization
@2026/2027 ALLRIGHTS RESERVED.
, Counterproductive Work Behavior - ANS Intentional behaviors that harm the organization or
its members
Property Deviance - ANS Damaging or stealing company property
Production Deviance - ANS Intentionally reducing work output
Political Deviance - ANS Gossiping, favoritism, or undermining others
Personal Aggression - ANS Hostile behaviors such as harassment or abuse
Affective Commitment - ANS Emotional attachment to the organization and desire to stay
Erosion Model - ANS Employees with fewer organizational connections are more likely to
leave
Social Influence Model - ANS One employee leaving can influence others to leave
Continuance Commitment - ANS Commitment based on perceived costs of leaving
Embeddedness - ANS The degree to which employees are connected to their job and
community
Normative Commitment - ANS Commitment based on obligation to remain
Exit - ANS Response to negative events by leaving the organization
Voice - ANS Response to negative events by offering constructive suggestions
@2026/2027 ALLRIGHTS RESERVED.
