BADM 326 CERTIFICATION EVALUATION
TEST 2026 FULL QUESTIONS AND
ANSWERS EXPERT VERIFIED
●● Interpersonal Conflict.
Answer: Conflict between individuals due to differences in their goals or
values.
●● Intragroup Conflict.
Answer: Conflict within a group, team, or department
●● Intergroup Conflict.
Answer: Conflict between two or more teams, groups, or departments.
Managers play a key role in the resolution in this conflict.
●● Interorganizational Conflict.
Answer: Conflict that arises across organizations.
●● Relationship Conflict.
Answer: About WHO (people). Conflict that gets personal. Usually
dysfunctional, because it is based on personal styles, tends to become
about winning rather than functionally resolving conflict.
,●● Task Conflict.
Answer: About WHAT the group will decide & do - what to conclude,
what criteria to use for decisions. Up to moderate levels can be
functional, for reasons discussed earlier.
●● Process Conflict.
Answer: About HOW the group itself works. Occasional process conflict
is functional, because it can help the group improve it's way of getting
work done.
●● Sources of Organizational Conflict.
Answer: - Incompatible goals and time horizons
- Status Inconsistencies
- Scarce Resources
- Incompatible evaluation or reward systems
- Task Interdependencies
- Overlapping Authority
(Political conflict arises from these sources)
●● Different Goals and Time Horizons.
Answer: Different groups have different goals and focus
●● Different Evaluation of Award Systems.
, Answer: A group is rewarded for achieving a goal, but another
interdependent group is reward for achieving a goal that conflicts with
the first group.
●● Overlapping Authority.
Answer: Two or more managers claim authority for the same activities
which leads to conflict between the managers and workers
●● Differences in Perception and Preferences.
Answer: Tangible differences (department affiliations, goals, & rewards
●● Scarce Resources.
Answer: Managers conflict over the allocation of scarce resources
●● Task Interdependencies.
Answer: One member of a group or a group fails to finish a task that
another member or group depends on, causing the waiting worker or
group to fall behind
●● Status Inconsistencies.
Answer: Some individuals and groups have a higher organizational
status than others, leading to conflict with lower status groups
●● Differences in Perceptions.
TEST 2026 FULL QUESTIONS AND
ANSWERS EXPERT VERIFIED
●● Interpersonal Conflict.
Answer: Conflict between individuals due to differences in their goals or
values.
●● Intragroup Conflict.
Answer: Conflict within a group, team, or department
●● Intergroup Conflict.
Answer: Conflict between two or more teams, groups, or departments.
Managers play a key role in the resolution in this conflict.
●● Interorganizational Conflict.
Answer: Conflict that arises across organizations.
●● Relationship Conflict.
Answer: About WHO (people). Conflict that gets personal. Usually
dysfunctional, because it is based on personal styles, tends to become
about winning rather than functionally resolving conflict.
,●● Task Conflict.
Answer: About WHAT the group will decide & do - what to conclude,
what criteria to use for decisions. Up to moderate levels can be
functional, for reasons discussed earlier.
●● Process Conflict.
Answer: About HOW the group itself works. Occasional process conflict
is functional, because it can help the group improve it's way of getting
work done.
●● Sources of Organizational Conflict.
Answer: - Incompatible goals and time horizons
- Status Inconsistencies
- Scarce Resources
- Incompatible evaluation or reward systems
- Task Interdependencies
- Overlapping Authority
(Political conflict arises from these sources)
●● Different Goals and Time Horizons.
Answer: Different groups have different goals and focus
●● Different Evaluation of Award Systems.
, Answer: A group is rewarded for achieving a goal, but another
interdependent group is reward for achieving a goal that conflicts with
the first group.
●● Overlapping Authority.
Answer: Two or more managers claim authority for the same activities
which leads to conflict between the managers and workers
●● Differences in Perception and Preferences.
Answer: Tangible differences (department affiliations, goals, & rewards
●● Scarce Resources.
Answer: Managers conflict over the allocation of scarce resources
●● Task Interdependencies.
Answer: One member of a group or a group fails to finish a task that
another member or group depends on, causing the waiting worker or
group to fall behind
●● Status Inconsistencies.
Answer: Some individuals and groups have a higher organizational
status than others, leading to conflict with lower status groups
●● Differences in Perceptions.
